8,6
Very Good
From 2.296 reviews
Provided by travelers on
Cleanliness

8,5

Room Comfort

8,5

Meal

8,2

Location

8,7

Service and Facilites

8,7

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Staff Friendliness (44)
Accessibility (42)
Family Friendly (41)
Bedroom (38)
Surroundings (36)
Check-in/out Time (36)
Ambiance (36)
Room Space (34)
Bathroom (34)
Hotel Area (33)
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Traveler Reviews Hotel Gerbera

Number of reviews per page
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40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 day(s) ago
It's comfortable, but you should pay attention to the shower, there are several blocked holes, so when you use it for a shower, it hurts a bit when it hits your body, otherwise overall it's comfortable.
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 day(s) ago
In short, you must stay here, the location is strategic and close to tourist attractions, clean and the service is very friendly, good job 👍🏻🩷
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B***u
icon-Leisure
Leisure
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9,4
/10
Reviewed 1 week(s) ago
It is strategically located close to many places to eat & minimarkets and Cimory Dairyland.
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Septanti A.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 1 week(s) ago
Comfortable, no noise from vehicle sounds
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Accommodation's Reply
13 Jan 2026
Thank you so much for your lovely review! We are delighted to hear that you had a wonderful experience with us. We hope to welcome you back again for an even more comfortable experience. We look forward to welcoming you back to Hotel Gerbera for your next vacation.
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dini s. a.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
I've stayed here many times, everything is ok, the only downside is that they don't provide tissues in the room so you have to provide your own, but there are some in the bathroom... and yesterday I stayed on New Year's, maybe the guy forgot to put a bathroom mat so you have to ask for it 🙂 The breakfast is standard fried rice + chicken + egg hehee, no cakes like before... I often choose this hotel because there are lots of snacks around so it's impossible to be hungry at night hehe
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Verified Traveler
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The hotel staff is friendly and very helpful. Food is affordable; I even asked for help cooking noodles for free. Ice is also free. It's very close to Cimory.
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4 people find it helpful
Accommodation's Reply
13 Jan 2026
Thank you so much for your lovely review! We are delighted to hear that you had a wonderful experience with us. We hope to welcome you back again for an even more comfortable experience. We look forward to welcoming you back to Hotel Gerbera for your next vacation.
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Agustin d. t.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 2 week(s) ago
Everything was so nice in here.
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Accommodation's Reply
13 Jan 2026
Thank you so much for your lovely review! We are delighted to hear that you had a wonderful experience with us. We hope to welcome you back again for an even more comfortable experience. We look forward to welcoming you back to Hotel Gerbera for your next vacation.
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Achmad M.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Great food, friendly staff. Close to Puncak highway, lots of snacks.
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Accommodation's Reply
13 Jan 2026
Thank you so much for your lovely review! We are delighted to hear that you had a wonderful experience with us. We hope to welcome you back again for an even more comfortable experience. We look forward to welcoming you back to Hotel Gerbera for your next vacation.
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feriabdul B.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 3 week(s) ago
I've stayed here twice in the family room. Overall, I like it, but the bathroom water doesn't drain quickly. Please fix this.
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Accommodation's Reply
13 Jan 2026
Thank you so much for your lovely review! We are delighted to hear that you had a positive experience with us. We apologize for any shortcomings and assure you that our team is working to improve and rectify them. We hope to welcome you back again for an even more comfortable experience. We look forward to welcoming you back to Hotel Gerbera on your next vacation.
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D***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The hotel is very clean & tidy rooms (the cleaning staff are friendly and the rooms are always clean: mattresses, sheets, blankets, pillowcases, toilet cleanliness are all ok, everything is ok, cleanliness is champion) all hotel staff are also friendly. The hotel is nice according to the picture on traveloka. Happy to be able to stay at the garbera hotel for 4 days 3 nights. The food is also delicious and the price is not too expensive. Thank you to all employees & staff of the garbera hotel 🙂
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Accommodation's Reply
13 Jan 2026
Thank you so much for your lovely review! We are delighted to hear that you had a wonderful experience with us. We hope to welcome you back again for an even more comfortable experience. We look forward to welcoming you back to Hotel Gerbera for your next vacation.
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Dinda D. P.
icon-origin-TRAVELOKA
7,0
/10
Reviewed 3 week(s) ago
The hotel room and bathroom were quite good, the room wasn't scary, but the view from my room wasn't very nice, but the small road leading to the hotel was a bit damaged to the point where my car tire burst because it got stuck, for hotels, pay more attention to the roads in and out of the hotel.
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Accommodation's Reply
13 Jan 2026
Thank you so much for your lovely compliments! We are delighted to hear that you had a wonderful experience at our hotel. We apologize for any shortcomings and assure you that our team is working to resolve them. We look forward to welcoming you back again for an even more comfortable experience. We look forward to welcoming you back to Hotel Gerbera for your next stay.
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n***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,0
/10
Reviewed 3 week(s) ago
The location is strategically close to Cimory Dairyland, in front of the hotel there is a minimarket (very convenient if you want to buy something), many food sellers too, good road access. However, the hotel room lights are a bit dark (not bright enough) so it feels dark, there is no doormat, and the electric kettle is dusty. Breakfast is delicious especially the fried rice is really delicious. The staff are very friendly.
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Accommodation's Reply
13 Jan 2026
Thank you so much for your lovely review! We are delighted to hear that you had a positive experience with us. We apologize for any shortcomings and assure you that our team will work to improve. We look forward to welcoming you back again for an even more comfortable experience. We look forward to welcoming you back to Hotel Gerbera for your next vacation.
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M***i
icon-origin-TRAVELOKA
9,1
/10
Reviewed 4 week(s) ago
This was my first time staying here. I think the service was okay, the staff was friendly, the standard room was just enough for my husband and I, not too big and not too small, the room was clean, and the bathroom was clean. My suggestion for the AC is that it needs maintenance because it turns off every 20 minutes. I've changed the timer and it still turns off and isn't cold enough. They could also replace the hot water thermos with an electric one so that when I need to make hot water, I don't have to go outside. If I have time for another vacation, the Gerbera Hotel will probably be one of my choices 😊
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1 people find it helpful
Accommodation's Reply
13 Jan 2026
Thank you so much for your lovely review! We are delighted to hear that you had a positive experience with us. We apologize for any shortcomings and assure you that our team is working to improve and rectify them. We hope to welcome you back again for an even more comfortable experience. We look forward to welcoming you back to Hotel Gerbera on your next vacation.
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Yves
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
Thank you, I will definitely come back again
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1 people find it helpful
Accommodation's Reply
13 Jan 2026
Thank you so much for your lovely review! We are delighted to hear that you had a wonderful experience with us. We hope to welcome you back again for an even more comfortable experience. We look forward to welcoming you back to Hotel Gerbera for your next vacation.
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Drie R. H.
icon-Transit
Transit
icon-origin-TRAVELOKA
8,4
/10
Reviewed 4 week(s) ago
Just a suggestion for the hotel: upon check-in, it's best not to retain guests' original ID cards. A photocopy of the original is sufficient; it doesn't need to be retained as a deposit. The deposit is requested in cash, not the original ID. That's all there is to it. Thank you.
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2 people find it helpful
Accommodation's Reply
13 Jan 2026
Thank you very much. We are very pleased that you had a good experience with us. We apologize for any shortcomings and assure you that our team has made improvements. We hope to welcome you again with an even more comfortable experience. We look forward to welcoming you back to Hotel Gerbera for your next vacation.
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n***e
icon-origin-TRAVELOKA
9,1
/10
Reviewed 4 week(s) ago
The food is good but it takes a while if we order. We got a room in front of the pool. The kids are happy because they can play in the pool.
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1 people find it helpful
Accommodation's Reply
13 Jan 2026
Thank you so much for your lovely compliments! We are delighted to hear that you had a wonderful experience at our hotel. We apologize for any shortcomings and assure you that our team is working to resolve them. We look forward to welcoming you back again for an even more comfortable experience. We look forward to welcoming you back to Hotel Gerbera for your next stay.
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M***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,2
/10
Reviewed 4 week(s) ago
For a standard room, it's fine. The only problem is that the toilet is difficult to flush, having to flush it several times, and it takes time for the dirt to disappear.
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Accommodation's Reply
13 Jan 2026
Thank you so much for your lovely review! We are delighted to hear that you had a positive experience with us. We apologize for any shortcomings and assure you that our team is working to improve and rectify them. We hope to welcome you back again for an even more comfortable experience. We look forward to welcoming you back to Hotel Gerbera on your next vacation.
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Sekar A. K.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Try the rib soup, it's really delicious👌🏻
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1 people find it helpful
Accommodation's Reply
13 Jan 2026
Thank you so much for your lovely compliments! We are delighted to hear that you had a wonderful experience at our hotel. We apologize for any shortcomings and assure you that our team is working to resolve them. We look forward to welcoming you back again for an even more comfortable experience. We look forward to welcoming you back to Hotel Gerbera for your next stay.
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S***u
icon-origin-TRAVELOKA
8,5
/10
Reviewed 7 week(s) ago
The hotel is close to the road, and there are many food stalls in front of the hotel, so you don't have to worry about getting hungry. The hotel is clean, but it's a shame there's no water heater.
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2 people find it helpful
Accommodation's Reply
11 Dec 2025
Thank you so much for your lovely review! We are delighted to hear that you had a positive experience with us. We apologize for any shortcomings and assure you that our team is working to resolve them. We look forward to welcoming you back again for an even more comfortable experience. We look forward to welcoming you back to Hotel Gerbera on your next vacation.
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M***M
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 8 week(s) ago
+ Quiet hotel location + Good rooms + Affordable budget - The shower floor is cracked and needs to be repaired
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2 people find it helpful
Accommodation's Reply
11 Dec 2025
Thank you very much for your positive feedback. We are delighted that you enjoyed your stay at our hotel. We apologize for any inconvenience you may have experienced. All of our staff will strive to improve further. We hope to welcome you back again soon. All of our staff are committed to providing you with an even more comfortable stay. We look forward to welcoming you back to Hotel Gebera.
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Number of reviews per page
20
40