Overall Ratings & Reviews Hotel Bencoolen @ Hong Kong Street

The staff is very helpful. The food is good but less options due to the space. Hotel room is quite good. High possibility for next time's visit.

Reception wasn't the greatest but we still got checked it (day side employee was much more bubbly). Bathroom was small, we had to maneuver our way in and then shift over to close the door for privacy (since door opened inwards). Same for shower! Other than that, we enjoyed our stay at this hotel. Close enough to Chinatown/Clarke Quay, good eats, etc. They were just minutes away.

Easy and fast check-in and check-out process, clean room, complete room facilities, location close to MRT and bus stops. What's lacking: the view from the room window faces the side building, breakfast variations are very lacking and the taste is bland, need to add more salt to all foods.

We love the service from the staff here.

Thanks so much. We will come back soon to Singapore and will choose this hotel for our next trip.

The staff was very friendly and helpful.

Good hotel with a reasonable price in Singapore. Very comfortable for family. Near bus shuttle and MRT station.

Very clean. Close to Clark Quay. Maybe tomorrow can stay here again.

A fairly comfortable budget hotel considering its strategic location near Clarke Quay & Chinatown. However, the entrance is sometimes problematic so you need help from the staff to get in. The room is indeed a bit small and the bathroom is not well lit because the shower is in a dark position. The breakfast is also simple, only bread, potatoes, and scrambled eggs. As a substitute, there is a Nescafe coffee machine in the lobby that can be enjoyed anytime. The distance to the nearest bus stop is only 100 meters and the MRT station is 300 meters.

Pros: excellent location, very knowledgeable staff that provided excellent recommendations for food and shopping, the room included breakfast, luggage storage offered. Cons: TV was antenna so only six channels, wifi was very slow, rooms need a fresh coat of paint and hallway carpet needs replaced, breakfast area was too small to sit down, I had to stand while eating my breakfast

The location is fantastic—only a 5-minute walk to the MRT and 3 minutes to the bus station! The staff are super friendly. I was a bit worried about the room hygiene and Wi-Fi based on some reviews, but my room was clean and the Wi-Fi was super fast. I highly recommend this spot for a budget trip to Singapore!​

It's quite close to the MRT and the stadium bus. But the breakfast is always the same.

Id day its a 5 star for value for money. Its clean and strategically located, allows me to reach most tourism spots in 1-2km

I like this hotel big room , friendly staff and good location

We book the premier room and the room is spacious, comfortable for family with kids. The hotel provide 24 hours drinking water dispenser, ice cube and variety of coffee, tea, hot chocolate, all are free where no other hotel provide this. We have free additional breakfast for the kids where other hotel need to pay. Just need to improve the breakfast variety and taste. The location is perfect.

The room is not too big, there is a charge for children and there is no choice for breakfast.

Hotelnya bersih dekat kemana mana dan servis nya ok.

The staffs provides very good service, clean rooms, good location.

The hotel is close to tourist attractions, the receptionist is friendly and beautiful, I really like the kind people, the rooms are clean and nice, I will come back to this hotel again.

Hotelnya termasuk luas untuk standart Singapore. Ada mesin kopi gratis di lobby (free) tempat 5 menit jalan kaki ke Clarke Quay MRT dan 1 menit jalan kaki ke Halte Bus.