d***i
8,2
/10
Reviewed 2 week(s) ago
I often stay at this hotel in various cities because the rooms are always clean, tidy, and well-equipped. The one in Jambi is in a great location, with plenty of eateries nearby and a gas station nearby, making it easy for those wanting to continue their journey. However, please inform the receptionist not to discriminate against customers. This is the second time I've had to wait a long time for check-out confirmation. I had to ask first before being told when I could leave. Other customers were approached and informed, and some even arrived after me and were informed first. It's fine, just call my name or room number when you're done. It's the same at other hotels. Thank you.
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Accommodation's Reply
08 Jun 2026
Dear Valued Guest, Thank you for taking the time to write a review and for trusting our hotels in various cities, including Bel Jambi, as your chosen accommodation. We are delighted to hear that the cleanliness of your rooms, the tidiness, the complete amenities, and the excellent location of our hotel provided you with a comfortable experience throughout your trip. However, we apologize for the unpleasant experience during the checkout process. We have reviewed your feedback and are working with the relevant departments to improve our products, services, and facilities. We hope to welcome and serve you again at our hotel for an even better experience. Thank you. Sincerely, Swissôtel-Bel Jambi, Ivan Bacara, General Manager
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