8,5
Very Good
From 281 reviews
Provided by travelers on
Cleanliness

8,8

Room Comfort

8,7

Meal

8,0

Location

8,6

Service and Facilites

8,5

People often mention about Villa Naisha Lembang
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Family Friendly (4)
Accessibility (3)
Staff Friendliness (3)
Ambiance (3)
Room Space (3)
Bedroom (3)
Surroundings (2)
Bathroom (2)
Hotel Area (2)
In-room Dining (2)
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Traveler Reviews Villa Naisha Lembang

Number of reviews per page
20
40
Customer reviews
E***i
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8,2
/10
Reviewed 7 week(s) ago
The staff is friendly and very helpful when checking in and checking out.
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Indah M. W.
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10,0
/10
Reviewed 14 week(s) ago
Comfortable, the room is also very good for that price. The only downside is that the shower water is very small. Could you please note that for desserts or drinks, reduce the sugar, sis, overall it's good
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1 people find it helpful
M***a
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Leisure
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8,8
/10
Reviewed 22 week(s) ago
suitable for a family of 5-6 people, the open area is large, close to Lembang
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1 people find it helpful
C***s
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5,0
/10
Reviewed 44 week(s) ago
Booked 2 rooms and paid. Arrived at the location with severe traffic jam, there was only 1 small room that was not family. Money was refunded with a request from the buyer. Really super bad management. This villa is not yet worthy of being booked through the application.
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8 people find it helpful
Accommodation's Reply
20 Sep 2024
Thank you for your review, there was indeed a mistake at that time but we have refunded your money 100% along with additional compensation for the fine for our mistake. It would be nice if you also think again about the review because we have also compensated for all the losses.
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E***a
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Leisure
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9,1
/10
Reviewed 48 week(s) ago
Enjoyable location, atmosphere, staff, cleanliness. Suggestion for improvement is to provide trash can in the room, because there is only a small trash can in the toilet.
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1 people find it helpful
l***w
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8,8
/10
Reviewed 72 week(s) ago
Kamar bersih dan luas staf ramah membantu.
4 people find it helpful
RR LAKSMI U. B.
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6,2
/10
Reviewed 79 week(s) ago
Pelayanannya kurang, yang nginep 5 orang handuk n sendal cuma dikasih 2. Katanya di dapur ada microwave ternyata ga ada. Untuk peak season ga worth it nginap di situ, cuma dapet mahalnya aja, kemana-mana macet, tau gitu nginap di dalam kota aja.
6 people find it helpful
Accommodation's Reply
10 Jan 2024
We would like to thank you for staying at Villa Naisha, sorry, for towels, you can actually request more from our staff, and for the microwave, you can also ask our staff to help prepare it, ma'am.
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Lina S.
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6,4
/10
Reviewed 81 week(s) ago
Maaf. Terpaksa saya bintang 1. Mobil saya dan kakak saya. Diberet orang. Ya memang bukan kesalahan pihak Villa. Bapak petugasnya sudah baik. Mencuci mobil. Membantu bawa barang-barang kita malam-malam. Air panas tidak bisa. Dia juga berusaha membantu. Dengan menawarkan kamar lain untuk dipakai mandi. Mohon untuk pihak pengelola diperhatikan CCTV nya terutama ke arah parkir ya. Karena kalau tidak aman. Pengunjung kan was-was juga. Terima kasih.
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6 people find it helpful
Arif P.
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9,4
/10
Reviewed 81 week(s) ago
Minusnya kalo pagi sampai mau check out buka pintu laletnya banyak yang masuk ke dalem ga tau kenapa pada masuk ke dalem. Overall semua bagus dari pelayanan sampai mobil di cuciin biarpun kita ga minta kan jadi ga enak harus ngasih tips seikhlasnya sih next mungkin tanya dulu ya mobilnya mau dicuci atau tidaknya takutnya yang ga suka gimana gitu.
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1 people find it helpful
Accommodation's Reply
10 Jan 2024
We would like to thank you for staying at Villa Naisha, and thank you also for your input, which we will use as an evaluation for the next time. And actually car washing is part of our complement :).
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Muhammad N. A.
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10,0
/10
Reviewed 81 week(s) ago
Cocok untuk menginap keluarga, tempatnya nyaman, bersih, rapi. Penjaganya ramah dan baik.
3 people find it helpful
Accommodation's Reply
10 Jan 2024
We would like to thank you for staying at Villa Naisha, we look forward to seeing you again, Dad :).
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amelia a.
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8,4
/10
Reviewed 82 week(s) ago
Villa bersih tapi plafond bocor, air hujan langsung jatuh ditangga jadi harus hati-hati untuk orang tua dan anak-anak. Karena tangga itu untuk akses ke lantai 2 (tempat tidur). Sudah telp ke staf hotel tapi ya mau gimana lagi. Saran untuk managemen villa, sebaiknya diperbaiki dulu baru disewakan ke pengunjung.
1 people find it helpful
Accommodation's Reply
10 Jan 2024
We would like to thank you for staying at Villa Naisha, we apologize for the inconvenience that has occurred, in the future we will pay more attention and improve it, ma'am :).
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Emilia D.
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8,5
/10
Reviewed 88 week(s) ago
The rooms are comfortable, clean, ok to stay at this villa. Unfortunately, when I went there, the hot water couldn't come out straight away. Have to wait about 30 minutes. And the results weren't warm. So during the stay the children bathed in cold water due to the cold weather in Lembang.
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3 people find it helpful
Putri
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4,8
/10
Reviewed 90 week(s) ago
The villa requires an additional fee because there is an additional 1 person. Staying in villas/hotels everywhere, there are never any rules for adding 1 person, you have to pay 165 thousand and there is no hot water for bathing. The staff is friendly, but because of regulations like 1 it makes for a bad experience staying here.
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2 people find it helpful
Accommodation's Reply
05 Nov 2023
Thank you, Miss Putri, we say for staying at Villa Naisha, it's not without reason that the information is clear, ma'am, for additional fees, if the family room is for 4 people and deluxe for 2 people, more than that is charged. Maybe in the future we can get used to reading information first, ma'am, rather than ruining our rating, thank you.
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Zulfa Rozi
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8,5
/10
Reviewed 91 week(s) ago
Verygood comfortable and the rooms are spacious and clean.
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Accommodation's Reply
05 Nov 2023
Thank you to Mrs. Zulfa's family for staying at Villa Naisha, I hope you and your family are always healthy and can return to holiday at Villa Naisha :).
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Dian W.
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8,5
/10
Reviewed 96 week(s) ago
Cool. Good for gathering with friends.
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1 people find it helpful
Accommodation's Reply
11 Oct 2023
Thank you Mrs. Dian for staying at Villa Naisha, and thank you also for the good review. I hope you are always healthy and can holiday again at Villa Naisha Lembang :).
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Lita
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6,2
/10
Reviewed 105 week(s) ago
Lokasi di pinggir jalan sehingga jika ada bus lewat bunyi klaksonnya sampai terdengar ke kamar, untuk fasilitas kurang karena tidak ada fasilitas apa-apa. Menurut saya dengan harga seperti itu harusnya ada fasilitas yang lebih baik lagi. Untuk sarapan lumayan walaupun dengan menu standar dan pelayanan lumayan ramah-ramah orangnya. Untuk kebersihan lumayan walaupun ada sedikit yang kotor-kotor. Semoga ke depannya lebih ditingkatkan lagi faslitasnya.
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2 people find it helpful
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Agus Y.
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5,5
/10
Reviewed 107 week(s) ago
Super strict, guest must follow the rule like in jail. Very slippery steps to the room, be careful with your children with it, This place don't care with it and my daughter slipped, luckily I bring FAK. Even if You just stay for sleep for few hour. They will take extra money from you suddenly. Better find other place nearby, for the better overnight rest. Price are the same with 3 star hotel nearby with more better flexibility. If you stay without any interruption, then you're super lucky.
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4 people find it helpful
Accommodation's Reply
12 Jul 2023
Sorry, the explanation is clear, pa deluxe room for 2 persons, you come and want to fill in 4 people, according to our regulations, the advantages are that there is a charge and you get angry and don't want to be charged with the reason that you only stay a few hours hehe. And so far there have been no guests who complain that their children fall because they are slippery, except without parental supervision. Maybe next time, before asking for a hotel, make it a habit to read the description first so you don't get angry hehe and maybe your child also needs to pay more attention so he doesn't fall.
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Kenytha o.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 107 week(s) ago
Villanya bersih, rapi. Sayang air panas ga berfungsi padahal dingin banget suhu di sana. Staffnya fast response. Walau tetap airnya ga panas hanya menjadi suhu normal. Jauh dari tukang jajanan. Kalo yang suka kulineran ga recommended nginep di sini. Ada sih resto sunda dalam 1 area, tapi selain harganya mahal, rasanya juga ga sepadan dengan harganya. Overall cukup puas. Staff ramah-ramah dan fast response. Villa bersih kamarnya nyaman. Terima kasih.
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4 people find it helpful
Accommodation's Reply
07 Jul 2023
Thank you for Mrs. Kenytha for staying at Vklla Naisba Lebanh, we apologize profusely for these difficulties 🙏 we will fix it and make sure it goes well. Always healthy for you and your family :).
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Indah Roman Oktaviana
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6,0
/10
Reviewed 107 week(s) ago
Ordered at the peak season of Eid al-Adha 2023 yesterday, the price is above 1 million, breakfast is just fried rice + egg celpok, give up. It's better if you get to another hotel with breakfast all you can eat, 5 star facilities in the city of Bandung.
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3 people find it helpful
Accommodation's Reply
07 Jul 2023
Thank you, Ms. Indah, who previously stayed at Villa Naisha Lembang, that price is for a family room, ma'am, where there are already 4 beds on 2 floors. it's not a 5 star hotel so it can't be compared in terms of facilities, sorry and thank you, I hope it's always as good as it gets :).
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Gilar B. M.
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9,7
/10
Reviewed 110 week(s) ago
One of the cool stays
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Accommodation's Reply
07 Jul 2023
Thank you to Mr. Gilar's family for staying at Villa Naksha Lembang, I hope you can stay again, always healthy for you and your family :).
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