Grand Serela Yogyakarta
Explore Grand Serela Yogyakarta
Overall Ratings & Reviews Grand Serela Yogyakarta
Traveloka (4.821)
Other sources (5)
8,5
Very Good
From 4.821 reviews
Provided by travelers on
Cleanliness
8,6
Room Comfort
8,6
Meal
8,1
Location
8,6
Service and Facilites
8,5
People often mention about Grand Serela Yogyakarta
All
Staff Friendliness (111)
Bedroom (105)
Distance to City Center (103)
Ambiance (99)
Accessibility (89)
Bathroom (89)
Room Space (83)
Hotel Area (83)
Taste (72)
Family Friendly (67)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Grand Serela Yogyakarta
Number of reviews per page
20
40
Customer reviews
n***a
10,0
/10
Reviewed 3 week(s) ago
The breakfast is varied, delicious, the room is comfortable, okay, great.
See original
Find this review helpful?
Accommodation's Reply
10 Apr 2026
Dear Valued Guests, It is with pleasure that we, Grand Serela Hotel Yogyakarta, extend our gratitude for your choice of our hotel during your visit to Yogyakarta, and for taking the time to provide your feedback. We hope you had a comfortable and safe stay at Grand Serela Hotel Yogyakarta, and we look forward to welcoming you back to our hotel again. Sincerely, Febri Alvienziah, General Manager
See original
Fatma D.
Leisure
10,0
/10
Reviewed 3 week(s) ago
The staff is the best, friendly and serves with all their heart.
See original
Find this review helpful?
Accommodation's Reply
10 Apr 2026
Dear Valued Guests, It is with pleasure that we, Grand Serela Hotel Yogyakarta, extend our gratitude for your choice of our hotel during your visit to Yogyakarta, and for taking the time to provide your feedback. We hope you had a comfortable and safe stay at Grand Serela Hotel Yogyakarta, and we look forward to welcoming you back to our hotel again. Sincerely, Febri Alvienziah, General Manager
See original
AW
Agus W.
8,5
/10
Reviewed 3 week(s) ago
Clean room, good food, nice.
See original
Find this review helpful?
Accommodation's Reply
06 Apr 2026
Dear Mr. Agus W., Sincerely yours, from Grand Serela Hotel Yogyakarta. We thank you for choosing our hotel as your accommodation during your visit to Yogyakarta and for taking the time to provide us with your feedback and suggestions. We hope you had a comfortable and safe stay at Grand Serela Hotel Yogyakarta. We look forward to welcoming you back to our hotel again. Sincerely, Febri Alvienziah, General Manager
See original
MF
Muhammad F. M.
Leisure
10,0
/10
Reviewed 3 week(s) ago
The rooms are clean and fragrant. Prayer equipment and a Quran are also provided. The staff are friendly and informative.
See original
Find this review helpful?
Accommodation's Reply
03 Apr 2026
Dear Mr. Muhammad F.M., Sincerely yours, from Grand Serela Hotel Yogyakarta. We thank you for choosing our hotel as your accommodation during your visit to Yogyakarta and for taking the time to provide your feedback. We hope you had a comfortable and safe stay at Grand Serela Hotel Yogyakarta. We look forward to welcoming you back to our hotel again. Sincerely, Febri Alwiensiah, General Manager
See original
Verified Traveler
Transit
8,5
/10
Reviewed 4 week(s) ago
The hotel is good, but the bad smell starts from the elevator G to the hallway of the second floor rooms. Everything else is fine. Thank you.
See original
Find this review helpful?
Accommodation's Reply
10 Apr 2026
Dear Valued Guest, Thank you for your review. We greatly appreciate your positive feedback on our hotel. However, we apologize for the inconvenience caused by the unpleasant odor in the elevator area and the hallway on the 2nd floor. This feedback is important to us, and we will contact the relevant team immediately to investigate and resolve the issue to ensure all guests have a comfortable stay. Thank you for your attention and suggestion. We hope to welcome you back again in the future for an even better experience. Sincerely, Febri Alvienneh, General Manager
See original
Verified Traveler
10,0
/10
Reviewed 4 week(s) ago
Good, breakfast is also good, affordable price
See original
Find this review helpful?
Accommodation's Reply
10 Apr 2026
Dear Valued Guests, It is with pleasure that we, Grand Serela Hotel Yogyakarta, extend our gratitude for your choice of our hotel during your visit to Yogyakarta, and for taking the time to provide your feedback. We hope you had a comfortable and safe stay at Grand Serela Hotel Yogyakarta, and we look forward to welcoming you back to our hotel again. Sincerely, Febri Alvienziah, General Manager
See original
R***t
Leisure
10,0
/10
Reviewed 4 week(s) ago
Very comfortable to stay with family
See original
Find this review helpful?
Accommodation's Reply
01 Apr 2026
Dear Valued Guest, Grand Serela Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your visit to Yogyakarta, and for taking the time to provide your feedback and comments. We hope you had a comfortable and safe stay at Grand Serela Hotel Yogyakarta. We look forward to welcoming you back again. Sincerely, Febri Alvienziah, General Manager
See original
ap
andhika p.
Leisure
10,0
/10
Reviewed 4 week(s) ago
Friendly hotel staff, comfortable rooms.
See original
Find this review helpful?
Accommodation's Reply
03 Apr 2026
Dear Ms. Anthika P., Sincerely yours, from Grand Serela Hotel Yogyakarta. We thank you for choosing our hotel as your accommodation during your visit to Yogyakarta and for taking the time to provide us with your feedback and suggestions. We sincerely hope you had a comfortable and safe stay at Grand Serela Hotel Yogyakarta. Sincerely, Febri Alvienziah, General Manager
See original
JA
Jimmy A. W.
Staycation
8,8
/10
Reviewed 4 week(s) ago
First time staying at this hotel and got very good service, clean room and got breakfast with delicious taste according to our taste. Success for Grand Serela Jogja
See original
Find this review helpful?
Accommodation's Reply
31 Mar 2026
Dear Mr. Jimmy A.W., Sincerely yours, from Grand Serela Hotel Yogyakarta. We thank you for choosing our hotel as your accommodation during your visit to Yogyakarta and for taking the time to provide your feedback. We hope you had a comfortable and safe stay at Grand Serela Hotel Yogyakarta. We look forward to welcoming you back again. Sincerely, Febri Alvienziah, General Manager
See original
R***u
Leisure
8,5
/10
Reviewed 5 week(s) ago
The staff was very friendly and helpful. All good 👍
Find this review helpful?
Accommodation's Reply
31 Mar 2026
Dear Mr. / Mrs.,
Warm greetings from Grand Serela Yogyakarta.
We would like to express our sincere gratitude for choosing our hotel as your accommodation during your visit to Yogyakarta.
We also thank you for taking the time to share your feedback, comments, and suggestions with us. We will be very pleased if, during your stay at Grand Serela Yogyakarta, you felt comfortable and safe.
We look forward to welcoming you back to our hotel in the near future.
Yours sincerely,
Febri Alviansyah
General Manager
syamsul h.
Leisure
10,0
/10
Reviewed 5 week(s) ago
The hotel staff is friendly, the service is excellent, the rooms are nice, the location is strategic on Jl. Magelang, Jogja, and the restaurant is also good.
See original
Find this review helpful?
Accommodation's Reply
02 Apr 2026
Dear Mr. Syamsul H., Sincerely, Grand Serela Hotel Yogyakarta. We thank you for choosing our hotel as your accommodation during your visit to Yogyakarta and for taking the time to provide us with your feedback and suggestions. We hope you had a comfortable and safe stay at Grand Serela Hotel Yogyakarta. We look forward to welcoming you back to our hotel again. Sincerely, Febri Alviansyah, General Manager
See original
N***9
Leisure
6,6
/10
Reviewed 5 week(s) ago
The bedsheets were brown and looked like they hadn't been washed. The bathroom wasn't very clean, the bathroom walls and sink were dull and unclean, and the lighting and scent in the room, I'm sorry, weren't very fresh.
See original
Find this review helpful?
Accommodation's Reply
31 Mar 2026
Dear Mr./Ms. N*9, Warm greetings from Grand Serela Hotel Yogyakarta. Thank you for your review. We apologize for any inconvenience you experienced during your stay, particularly regarding the condition of the linens, the cleanliness of the bathroom, and the unpleasant lighting and odor in the room. This feedback is very important to us, and we have followed up with our housekeeping team to assess and improve our overall cleanliness standards. We are committed to providing better service and comfort in the future. We hope to have the opportunity to welcome you again with an even better stay experience. Thank you for your attention and understanding. Sincerely, Febri Alviensiah, General Manager
See original
H
Hendrik
9,4
/10
Reviewed 6 week(s) ago
Friendly staff and nice, comfortable place
See original
Find this review helpful?
Accommodation's Reply
30 Mar 2026
Dear Mr. Hendrik, Sincerely, Grand Serela Hotel Yogyakarta. We thank you for choosing our hotel as your accommodation during your visit to Yogyakarta and for taking the time to provide us with your feedback. We hope you had a comfortable and safe stay at Grand Serela Hotel Yogyakarta. We look forward to welcoming you back again. Sincerely, Febri Alvienziah, General Manager
See original
RA
ROBBI A.
Leisure
9,1
/10
Reviewed 6 week(s) ago
The service was friendly, easy to access, and the response was fast. There's only a small point to evaluate: when doing your makeup, you'll need to double-check the room, as there was a centipede on the dining table yesterday. Also, the tissues weren't refilled, and the toothbrush wasn't replaced. Thank you, but it was still a pleasant stay.
Read More
See original
1 people find it helpful
Accommodation's Reply
18 Mar 2026
Dear Mr. Roby A., Sincerely yours, from Grand Serela Hotel Yogyakarta. We thank you for choosing our hotel as your accommodation during your visit to Yogyakarta and for taking the time to provide us with your feedback and suggestions. We hope you had a comfortable and safe stay at Grand Serela Hotel Yogyakarta. We look forward to welcoming you back to our hotel again. Sincerely, Febri Alvienziah, General Manager
See original
Efin A. A.
Business
10,0
/10
Reviewed 6 week(s) ago
recommend this
definitely if I go to Jogja I will go there again
See original
Find this review helpful?
Accommodation's Reply
18 Mar 2026
Dear Mr. Efin A.A., Sincerely, from Grand Serela Hotel Yogyakarta. We thank you for choosing our hotel as your accommodation during your visit to Yogyakarta and for taking the time to provide us with your feedback. We hope you had a comfortable and safe stay at Grand Serela Hotel Yogyakarta. We look forward to welcoming you back again. Sincerely, Febri Alvienziah, General Manager
See original
Fitri Y.
10,0
/10
Reviewed 9 week(s) ago
Best hotel with very helpful service and amazing receptionist
See original
1 people find it helpful
Accommodation's Reply
28 Feb 2026
Dear Valued Guest, Grand Serela Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your visit to Yogyakarta, and for taking the time to provide us with your feedback. We sincerely hope you had a comfortable and safe stay at Grand Serela Hotel Yogyakarta. We look forward to welcoming you back to our hotel again. Sincerely, Febri Alvienziah, General Manager
See original
A***a
9,4
/10
Reviewed 9 week(s) ago
The room was comfortable, clean, and fragrant. The front desk was also very helpful and friendly.
See original
Find this review helpful?
Accommodation's Reply
28 Feb 2026
Dear Valued Guest, Grand Serela Hotel Yogyakarta extends its deepest respects. We thank you for choosing our hotel as your accommodation during your visit to Yogyakarta and for taking the time to provide us with your feedback. We hope you had a comfortable and safe stay at Grand Serela Hotel Yogyakarta. We look forward to welcoming you back again. Sincerely, Febri Alvienziah, General Manager
See original
l***a
9,4
/10
Reviewed 10 week(s) ago
The hotel staff was friendly and very helpful during check-in. The hotel atmosphere is also very nice and comfortable. Close to the main road, easy access but not noisy. The room facilities are okay, only the bathroom drain was a little clogged, but it's still safe. So far so good.
See original
Find this review helpful?
Accommodation's Reply
21 Feb 2026
Dear Valued Guests, It is with great pleasure that we, Grand Serela Hotel Yogyakarta, extend our gratitude for your choice of our hotel during your visit to Yogyakarta, and for taking the time to provide us with your feedback. We hope you had a comfortable and safe stay at Grand Serela Hotel Yogyakarta, and we look forward to welcoming you back again. Sincerely, Febri Alvienziah, General Manager
See original
A***A
Staycation
10,0
/10
Reviewed 10 week(s) ago
Good food and nice rooms, very kid friendly.
See original
Find this review helpful?
Accommodation's Reply
21 Feb 2026
Dear Valued Guest, Grand Serela Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your visit to Yogyakarta, and for taking the time to provide your feedback and comments. We hope you had a comfortable and safe stay at Grand Serela Hotel Yogyakarta. We look forward to welcoming you back again. Sincerely, Febri Alvienziah, General Manager
See original
M***a
9,4
/10
Reviewed 10 week(s) ago
The rooms are clean, spacious, and comfortable. It's also conveniently located close to the city center and the terminal.
See original
Find this review helpful?
Accommodation's Reply
16 Feb 2026
Dear Valued Guests, It is with great pleasure that we, Grand Serela Hotel Yogyakarta, extend our gratitude for your choice of our hotel during your visit to Yogyakarta, and for taking the time to provide us with your feedback. We hope you had a comfortable and safe stay at Grand Serela Hotel Yogyakarta, and we look forward to welcoming you back again. Sincerely, Febri Alvienziah, General Manager
See original
Number of reviews per page
20
40
Products
Copyright © 2026 Traveloka. All rights reserved