g***s

8,5

/10

Reviewed 2 week(s) ago

For around 350,000 Rupiah, you'll get a spacious, clean, and nice room. It's not too far from Malioboro, about a 12-minute motorbike ride.

See original

Find this review helpful?

Accommodation's Reply

28 Jan 2026

Dear Mr./Ms. g*s, Sincerely yours, Grand Serela Hotel Yogyakarta. We appreciate you choosing our hotel as your accommodation during your visit to Yogyakarta. We also appreciate you taking the time to provide us with your feedback and suggestions. We sincerely hope you had a comfortable and safe stay at Grand Serela Hotel Yogyakarta. We look forward to welcoming you back to our hotel again. Sincerely, Febri Alvienziah, General Manager

See original

A***g

Business

9,1

/10

Reviewed 2 week(s) ago

The hotel is clean and quite comfortable

See original

Find this review helpful?

Accommodation's Reply

28 Jan 2026

Dear Mr./Ms. A*g, Sincerely yours, Grand Serela Hotel Yogyakarta. We appreciate you choosing our hotel as your accommodation during your visit to Yogyakarta. We also appreciate you taking the time to provide us with your feedback and suggestions. We sincerely hope you had a comfortable and safe stay at Grand Serela Hotel Yogyakarta. We look forward to welcoming you back to our hotel again. Sincerely, Febri Alvienziah, General Manager

See original

m

muntasir

8,9

/10

Reviewed 3 week(s) ago

Nice hotel, cheap, good food, but the room smells a bit damp and is not airtight.

See original

Find this review helpful?

Accommodation's Reply

23 Jan 2026

Dear Mr. Muntasir, Sincerely, Grand Serela Hotel Yogyakarta. We thank you for choosing our hotel as your accommodation during your visit to Yogyakarta and for taking the time to provide your feedback. We hope you had a comfortable and safe stay at Grand Serela Hotel Yogyakarta. We look forward to welcoming you back again. Sincerely, Febri Alviensiah, General Manager

See original

DB

Dwilanty B. T.

8,5

/10

Reviewed 3 week(s) ago

Friendly staff, good location, clean and comfortable rooms.

See original

Find this review helpful?

Accommodation's Reply

23 Jan 2026

Dear Ms. Dvilanti, Sincerely yours, from Grand Serela Hotel Yogyakarta. We thank you for choosing our hotel as your accommodation during your visit to Yogyakarta and for taking the time to provide us with your feedback. We hope you had a comfortable and safe stay at Grand Serela Hotel Yogyakarta. We look forward to welcoming you back again. Sincerely, Febri Alvienziah, General Manager

See original

V***a

Staycation

9,4

/10

Reviewed 3 week(s) ago

The drinking water provided in the room was mossy. The pitcher was also dirty. I only noticed it after drinking it.

See original

Find this review helpful?

Accommodation's Reply

23 Jan 2026

Dear Valued Guest, This is a message from Grand Serela Hotel Yogyakarta. Thank you for taking the time to share your experience with us. Thank you for your review. We apologize for the inconvenience you experienced regarding the drinking water in your room and the unclean condition of the water pitcher, which certainly does not meet our standards of service and cleanliness. We will immediately follow up with the relevant team to assess and improve the situation to prevent such incidents from happening again. Thank you for informing us. We hope to have the opportunity to welcome you and provide you with a better stay on your next visit. 🙏 Sincerely, Febri Alviensiah, General Manager

See original

GP

Gerry P.

Staycation

8,5

/10

Reviewed 4 week(s) ago

Great, clean room suitable for family

See original

Find this review helpful?

Accommodation's Reply

23 Jan 2026

Dear Mr. Gerry P., Sincerely yours, from Grand Serela Hotel Yogyakarta. We thank you for choosing our hotel as your accommodation during your visit to Yogyakarta and for taking the time to provide us with your feedback and suggestions. We hope you had a comfortable and safe stay at Grand Serela Hotel Yogyakarta. We look forward to welcoming you back to our hotel again. Sincerely, Febri Alviansyah, General Manager

See original

a***s

8,5

/10

Reviewed 4 week(s) ago

The room is clean, the bathroom is clean, the first night the water was not hot, the second night it was hot, the food was delicious.

See original

Find this review helpful?

Accommodation's Reply

23 Jan 2026

Dear Valued Guest, Grand Serela Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your visit to Yogyakarta, and for taking the time to provide your feedback and comments. We hope you had a comfortable and safe stay at Grand Serela Hotel Yogyakarta. We look forward to welcoming you back again. Sincerely, Febri Alvienziah, General Manager

See original

DA

Dianita A.

Leisure

10,0

/10

Reviewed 4 week(s) ago

A very comfortable hotel with friendly staff. The location is not far from the city center and tourist attractions. The call to prayer (adhan) is always soothing, and the room also has a prayer mat, prayer robe, sarong, and Quran. The food is delicious and varied. We were lucky enough to get a free New Year's Eve dinner. Initially, we were offered a fee, but then we were told by phone that it was free for room guests. Thank God, jazakallah. We did try to order dinner because it was raining heavily, so we couldn't buy food from the hotel or online, as the driver refused. The food took a while to be served; we waited 1.5 hours for 4 rice bowls and 1 portion of grilled chicken, even though it was very late and we were hungry. Overall, the food was delicious and the hotel was comfortable.

See original

Find this review helpful?

Accommodation's Reply

23 Jan 2026

Ms. Dianita A. extends an invitation from Grand Serela Hotel Yogyakarta. We thank you for choosing our hotel as your accommodation during your visit to Yogyakarta and for taking the time to provide us with your feedback. We hope you felt comfortable and safe during your stay at Grand Serela Hotel Yogyakarta. We look forward to welcoming you back again. Sincerely, Febri Alviensiah, General Manager

See original

SA

Siti A.

Leisure

8,4

/10

Reviewed 5 week(s) ago

Please improve the service, especially the room AC and hot water. The room AC is not cold enough.

See original

Find this review helpful?

Accommodation's Reply

23 Jan 2026

Dear Mr. Siti A., Please be informed that Grand Serela Hotel Yogyakarta has some good news to share. Thank you for your feedback. We apologize for the inconvenience, especially regarding the air conditioning in the room not being cool enough and the hot water system not working as it should, which certainly did not meet our service standards. We will forward this feedback to our technical team for immediate investigation and improvement so that we can provide better comfort for all our guests in the future. Thank you for your interest and feedback. We hope to have the opportunity to welcome you back again and provide you with an even more satisfying stay next time. Sincerely, Febri Alviensiah, General Manager

See original

H***n

Leisure

10,0

/10

Reviewed 5 week(s) ago

The hotel staff is friendly, the room is clean and you can have dinner, plus it's close to everywhere.

See original

2 people find it helpful

Accommodation's Reply

23 Jan 2026

Dear Valued Guest, Grand Serela Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your visit to Yogyakarta, and for taking the time to provide your feedback and comments. We hope you had a comfortable and safe stay at Grand Serela Hotel Yogyakarta. We look forward to welcoming you back again. Sincerely, Febri Alvienziah, General Manager

See original

Glody S.

Leisure

9,1

/10

Reviewed 6 week(s) ago

awesome.... nice hotel, comfy bedroom. around the hotel there are many restaurants like AYCE, Koyok Kakkoii, Kaizen and Oharang. what we like is that there are many pillows on each bed, unlike most hotels where there is only one pillow... complete wardrobe and electric kettle

See original

+5

1 people find it helpful

Accommodation's Reply

25 Dec 2025

Dear Valued Guests, It is with pleasure that we, Grand Serela Hotel Yogyakarta, extend our gratitude for your choice of our hotel during your visit to Yogyakarta, and for taking the time to provide your feedback. We hope you had a comfortable and safe stay at Grand Serela Hotel Yogyakarta, and we look forward to welcoming you back again. Sincerely, Febri Alvienziah, General Manager

See original

JW

Jacky W.

Leisure

6,8

/10

Reviewed 7 week(s) ago

This hotel is quite good because it's close to the mall. The receptionist and housekeeping service are EXCELLENT, providing prompt assistance, from room selection to very fast laundry services. Perhaps needs improvement. 1. The hallway leading to the room was very hot because the AC wasn't working. 2. The bathroom faucet was broken. 3. The towels need to be replaced. 4. The elevators are very limited, even though there are three, so you have to wait in line for quite a while. The food menu is adequate. Hopefully, it will improve.

See original

1 people find it helpful

Accommodation's Reply

23 Dec 2025

Dear Valued Guest, Grand Serela Hotel Yogyakarta would like to thank you for your review and feedback. We appreciate your appreciation of our services and facilities. We apologize for any inconvenience you may have experienced during your stay. All feedback is valuable and will be used to improve the quality of our services and facilities in the future. We hope to welcome you back again in the future for an even better stay. Sincerely, Grand Serela Hotel Yogyakarta

See original

Desi A.

Leisure

9,7

/10

Reviewed 7 week(s) ago

The hotel staff is friendly, the food is delicious.

See original

1 people find it helpful

Accommodation's Reply

21 Dec 2025

Dear Valued Guests, It is with pleasure that we, Grand Serela Hotel Yogyakarta, extend our gratitude for your choice of our hotel during your visit to Yogyakarta, and for taking the time to provide your feedback. We hope you had a comfortable and safe stay at Grand Serela Hotel Yogyakarta, and we look forward to welcoming you back again. Sincerely, Febri Alvienziah, General Manager

See original

T***a

Staycation

9,3

/10

Reviewed 7 week(s) ago

When I got out of the elevator to go to my room, the carpet smelled wet and musty all the way.

See original

Find this review helpful?

Accommodation's Reply

25 Dec 2025

Dear Valued Guests, It is with pleasure that we, Grand Serela Hotel Yogyakarta, extend our gratitude for your choice of our hotel during your visit to Yogyakarta, and for taking the time to provide your feedback. We hope you had a comfortable and safe stay at Grand Serela Hotel Yogyakarta, and we look forward to welcoming you back again. Sincerely, Febri Alvienziah, General Manager

See original

a***h

Leisure

10,0

/10

Reviewed 8 week(s) ago

Thank God, there are prayer equipment.

See original

Find this review helpful?

Accommodation's Reply

16 Dec 2025

Dear Valued Guest, Grand Serela Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your visit to Yogyakarta, and for taking the time to provide your feedback and comments. We hope you had a comfortable and safe stay at Grand Serela Hotel Yogyakarta. We look forward to welcoming you back again. Sincerely, Febri Alvienziah, General Manager

See original

S***a

Staycation

5,6

/10

Reviewed 8 week(s) ago

This 4-star hotel doesn't meet the criteria. 1. The reception staff at check-in were unfriendly and sullen. 2. The hotel doesn't have an EDC machine for transactions. 3. The carpet is very dirty. 4. I stayed for 1 night, but the students continued on to a 10-day tutoring camp from December 14-24.

See original

Find this review helpful?

Accommodation's Reply

23 Jan 2026

Dear Valued Guest, Grand Serela Hotel Yogyakarta would like to inform you of the following: Thank you for your review and feedback. We regret that your stay did not meet your expectations for a four-star hotel. We are particularly saddened by the unfriendly attitude of the reception staff during check-in. This is a significant issue that our management will use as a basis for evaluation and improvement to ensure our future services are more professional and focused on guest comfort. Regarding the EDC machine, carpet cleanliness, and other amenities, we have noted your feedback and will contact the relevant teams immediately to improve and enhance our service standards. Thank you again for your trust in choosing our hotel for your training camp program from December 14-24. We greatly appreciate it and hope that in the future we can provide better service that meets your expectations. Once again, we apologize for any inconvenience caused and thank you for your valuable feedback. Sincerely, Febri Alviensiah, General Manager

See original

m

marcell

9,7

/10

Reviewed 8 week(s) ago

highly recommend staying here.

See original

Find this review helpful?

Accommodation's Reply

16 Dec 2025

Dear Valued Guest, Grand Serela Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your visit to Yogyakarta, and for taking the time to provide your feedback and comments. We hope you had a comfortable and safe stay at Grand Serela Hotel Yogyakarta. We look forward to welcoming you back again. Sincerely, Febri Alvienziah, General Manager

See original

Verified Traveler

Transit

5,8

/10

Reviewed 10 week(s) ago

It was full of small cockroach on the floor, 🥺

2 people find it helpful

Accommodation's Reply

23 Jan 2026

Dear Mr. / Mrs., Warm greetings from Grand Serela Yogyakarta. Thank you very much for choosing our hotel during your visit to Yogyakarta and for taking the time to share your feedback with us. Thank you for bringing this to our attention. We sincerely apologize for the unpleasant experience you encountered regarding the presence of small cockroaches in the room. This is certainly not acceptable and does not reflect our hygiene and service standards. Your feedback has been taken very seriously and has been immediately forwarded to our housekeeping and pest control teams for thorough inspection and corrective action to prevent this from happening again. We truly regret the inconvenience caused and appreciate your honesty. We hope you will allow us another opportunity in the future to provide you with a much better and more comfortable stay. Yours sincerely, Febri Alviansyah General Manager

ALVI

Business

9,4

/10

Reviewed 11 week(s) ago

Spacious room, clean bathroom, cold AC, but the location is a bit far from Malioboro, about 10 minutes, the breakfast is delicious.

See original

Find this review helpful?

Accommodation's Reply

16 Dec 2025

Dear Valued Guest, Grand Serela Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your visit to Yogyakarta, and for taking the time to provide your feedback and comments. We hope you had a comfortable and safe stay at Grand Serela Hotel Yogyakarta. We look forward to welcoming you back again. Sincerely, Febri Alvienziah, General Manager

See original

R***n

Transit

8,5

/10

Reviewed 11 week(s) ago

so far it's comfortable, the guests at breakfast seem to be groups and families so it's more comfortable when bringing the family to spend the night here

See original

Find this review helpful?

Accommodation's Reply

20 Nov 2025

Dear Guest, Greetings from Grand Serela Hotel Yogyakarta. Thank you for choosing us during your stay in Yogyakarta. We appreciate your valuable comments and suggestions. We are pleased to hear that you had a comfortable and safe stay at Grand Serela Hotel Yogyakarta. We look forward to welcoming you back soon. Sincerely, Febri Alviansyah, General Manager

See original

Grand Serela Yogyakarta

Overall Ratings & Reviews Grand Serela Yogyakarta

8,6

8,5

8,1

8,6

8,4

Traveler Reviews Grand Serela Yogyakarta