8,1
Very Good
From 978 reviews
Provided by travelers on
Cleanliness
8,2
Room Comfort
8,2
Meal
8,1
Location
8,3
Service and Facilites
8,3
People often mention about Hotel SM Cibitung
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Accessibility (11)
Staff Friendliness (9)
Bathroom (9)
Bedroom (8)
Ambiance (7)
In-house Restaurant (7)
Hotel Area (6)
Distance to City Center (5)
Wifi (5)
Room Space (5)
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Traveler Reviews Hotel SM Cibitung
Number of reviews per page
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Customer reviews
A***l
10,0
/10
Reviewed 1 week(s) ago
great, the place is comfortable and clean
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h***y
6,5
/10
Reviewed 6 week(s) ago
really not enough to repeat... want to change rooms
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R***n
Staycation
8,2
/10
Reviewed 13 week(s) ago
Friendly staff, good service, good place, good AC, but not cold enough for me.
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M***d
8,5
/10
Reviewed 13 week(s) ago
stayed here for one night, when I first checked in I was immediately informed that the room I booked was close to a nightclub, I was worried that it would disturb my rest, because the information said it was noisy until morning. Then I was offered to upgrade the room, but I had to pay an additional fee, but it turned out that the room size was the same. So far I've been comfortable, because I'm tired and need to rest.
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E***n
Transit
8,5
/10
Reviewed 13 week(s) ago
Safe and comfortable environment even though the location is near the main road.
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1 people find it helpful
A***i
8,9
/10
Reviewed 14 week(s) ago
The hotel building is quite old. For the hotel staff, everything is okay, the security is also good.
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N***i
8,5
/10
Reviewed 17 week(s) ago
It's quite comfortable... AC, TV, toilet, bed, everything... but it's an old building... I was a bit hesitant because people kept complaining, but luckily I got a really good room... so it's not a problem, keep it up and improve it, haha
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1 people find it helpful
S***y
Leisure
8,5
/10
Reviewed 22 week(s) ago
The hotel staff is very friendly and the restaurant food is delicious. Access is also close to the toll road
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1 people find it helpful
I***e
Business
6,6
/10
Reviewed 32 week(s) ago
My team said there's a lot that needs to be fixed here.
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Accommodation's Reply
06 Jan 2025
Dear Mr. I*e. Hotel sama & Resto is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and facilities are always memorable for our guests. We always provide the best price and taste for our guests and we are also happy that our staff can provide friendly service for you. Thank you very much for your input regarding Hotel sama cibitung, we will discuss your input with management. Always get the best promos from us (Room Packages, Meeting Packages, Restaurant Packages, etc.) please contact our marketing department, for every event you will hold. We hope to see you again soon. Thank you for your visit. Warm regards, Management. Hotel sama & Resto.
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L***i
10,0
/10
Reviewed 36 week(s) ago
The staffs are friendly and nice. Highly recommend staying here, the restaurant is open 24 hours 👌
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Accommodation's Reply
11 Dec 2024
Dear Mr. L*i. Hotel sama & Resto is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and facilities are always memorable for our guests. We always provide the best price and taste for our guests and we are also happy that our staff can provide friendly service for you. Always get the best promos from us (Room Packages, Meeting Packages, Restaurant Packages, etc.) please contact our marketing department, for every event you will hold. We hope to see you again soon. Thank you for your visit. Warm regards, Management. Hotel sama & Resto.
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S***t
Staycation
9,4
/10
Reviewed 36 week(s) ago
It's been the umpteenth time staying at this hotel and it's very satisfying, only the TV channel is lacking, where there are only a few channels and some of them don't have sound. For the rest, it's very good. Thank you to the hotel 🙏🏼
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2 people find it helpful
Accommodation's Reply
11 Dec 2024
Dear Mr. S*t. Sama Hotel & Resto is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and facilities are always memorable for our guests. We always provide the best price and taste for our guests and we are also happy that our staff can provide friendly service for you. We apologize for the TV facilities that are still less than satisfactory for you, this will be an input for management to upgrade the channels on the TV. Always get the best promos from us (Room Packages, Meeting Packages, Restaurant Packages, etc.) please contact our marketing department, for every event you will hold. We hope to see you again soon. Thank you for your visit. Warm regards, Management. Sama Hotel & Resto.
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A
Agi
9,7
/10
Reviewed 36 week(s) ago
Friendly staff, cleanliness is maintained, I recommend this, you won't regret it
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Accommodation's Reply
11 Dec 2024
Dear Mr. Agi. Hotel sama & Resto is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and facilities are always memorable for our guests. We always provide the best prices and tastes for our guests and we are also happy that our staff can provide friendly service for you. Always get the best promos from us (Room Packages, Meeting Packages, Restaurant Packages, etc.) please contact our marketing department, for every event you will hold. We hope to see you again soon. Thank you for your visit. Warm regards, Management. Hotel sama & Resto.
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B***s
Business
10,0
/10
Reviewed 45 week(s) ago
The hotel staff and hotel maids are very friendly.
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Accommodation's Reply
07 Oct 2024
Dear Mr. B*s. Hotel sama & Resto is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and facilities are always memorable for our guests. We always provide the best price and taste for our guests and we are also happy that our staff can provide friendly service for you. Always get the best promos from us (Room Packages, Meeting Packages, Restaurant Packages, etc.) please contact our marketing department, for every event you will hold. We hope to see you again soon. Thank you for your visit. Warm regards, Management. Hotel sama & Resto.
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S***t
Staycation
8,2
/10
Reviewed 47 week(s) ago
Have stayed at this hotel several times, until now it has never disappointed and is very satisfying in terms of hotel staff service and hotel cleanliness.
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Accommodation's Reply
07 Oct 2024
Dear Mr. S*t. Hotel sama & Resto is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and facilities are always memorable for our guests. We always provide the best price and taste for our guests and we are also happy that our staff can provide friendly service for you. Always get the best promos from us (Room Packages, Meeting Packages, Restaurant Packages, etc.) please contact our marketing department, for every event you will hold. We hope to see you again soon. Thank you for your visit. Warm regards, Management. Hotel sama & Resto.
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M***d
10,0
/10
Reviewed 49 week(s) ago
Very good and good for the facilities and the staff is great.
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s
sobar
Staycation
10,0
/10
Reviewed 50 week(s) ago
Friendly staff and satisfactory service.
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Accommodation's Reply
03 Sep 2024
Dear Mr. Sobar. Sama Hotel & Resto is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and facilities are always memorable for our guests. We always provide the best prices and tastes for our guests and we are also happy that our staff can provide friendly service for you. Always get the best promos from us (Room Packages, Meeting Packages, Restaurant Packages, etc.) please contact our marketing department, for every event you will hold. We hope to see you again soon. Thank you for your visit. Warm regards, Management. Sama Hotel & Resto.
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R***I
5,0
/10
Reviewed 52 week(s) ago
Wifi can't be used. The atmosphere is noisy and noisy. Dicompliant wifi doesn't work and is not fixed. Planned to stay for two nights, so it was canceled to one night and can't be refunded.
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2 people find it helpful
Accommodation's Reply
23 Aug 2024
Dear Mr. R*I. We sincerely apologize for the unpleasant experience when you stayed at our accommodation. * Regarding Price, Service, other services or facilities and we apologize if you have a different experience. * We guarantee that we listen to your input regarding our less than good service and service. We also guarantee that we will do everything we can to improve these things for a pleasant stay experience. Thank you for your visit. Warm regards, Management. Hotel & Resto sama.
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Lusianna Y. W.
6,8
/10
Reviewed 55 week(s) ago
The room is okay. The service is also the only thing that I don't like. It's too noisy. The nightlife feels like a market, disturbing people's rest. Not to mention the sound of women giggling in the middle of the night. It just feels like a kuntilanak
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2 people find it helpful
Accommodation's Reply
22 Jul 2024
Dear. Mr/Mrs Sama Hotel & Resto is honored to receive you and your family as our guests. We always try our best to ensure that our rooms, services and facilities always impress our guests. We always provide the best prices and tastes for our guests and we are also happy that our staff can provide friendly service to you. Always get the best promotions from us (Room Packages, Meeting Packages, Restaurant Packages, etc.) please contact our marketing department, for every event you are holding. We hope to see you again soon. Thank you for your visit. Warm regards, Management. Same hotel & restaurant.
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TS
Tri S.
10,0
/10
Reviewed 55 week(s) ago
Staff friendly. Clean place. Fast service.
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Accommodation's Reply
22 Jul 2024
Dear sir/madam. Sama Hotel & Resto is honored to receive you and your family as our guests. We always try our best to ensure that our rooms, services and facilities always impress our guests. We always provide the best prices and tastes for our guests and we are also happy that our staff can provide friendly service to you. Always get the best promotions from us (Room Packages, Meeting Packages, Restaurant Packages, etc.) please contact our marketing department, for every event you are holding. We hope to see you again soon. Thank you for your visit. Warm regards, Management. Same hotel & restaurant.
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ES
Eko S.
8,2
/10
Reviewed 56 week(s) ago
Good service, friendly clean place, clean rooms, towels, press and so on. It's quite good, suitable for transit breaks, the entrance is busy because at the red light you enter and exit the toll road.
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1 people find it helpful
Accommodation's Reply
19 Jul 2024
Dear Mr. Eko S. Sama Hotel & Resto is honored to receive you and your family as our guests. We always try our best to ensure that our rooms, services and facilities always impress our guests. We always provide the best prices and tastes for our guests and we are also happy that our staff can provide friendly service to you. Always get the best promotions from us (Room Packages, Meeting Packages, Restaurant Packages, etc.) please contact our marketing department, for every event you are holding. We hope to see you again soon. Thank you for your visit. Warm regards, Management. Same hotel & restaurant.
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Number of reviews per page
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