Arthama Hotel Makassar

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Overall Ratings & Reviews Arthama Hotel Makassar

Traveloka (8.463)
Other sources (1)
8,4
Very Good
From 8.463 reviews
Provided by travelers on
Cleanliness

8,6

Room Comfort

8,5

Meal

8,3

Location

8,7

Service and Facilites

8,4

People often mention about Arthama Hotel Makassar
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Staff Friendliness (116)
Bedroom (108)
Ambiance (107)
Distance to City Center (106)
Accessibility (95)
Taste (94)
Bathroom (90)
Hotel Area (90)
Variety (90)
Room Space (86)
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Traveler Reviews Arthama Hotel Makassar

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40
Customer reviews
F***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 7 hour(s) ago
The hotel staff was very friendly. The hotel rooms were clean and comfortable.
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M***a
icon-Leisure
Leisure
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9,7
/10
Reviewed 3 day(s) ago
I had a Google review about the less than pleasant service, and they immediately apologized in private chat. Overall, the place is okay and strategic. I even upgraded my room and got a welcome cake, which was very nice. The breakfast menu is quite varied and delicious too👍
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Accommodation's Reply
23 Jan 2026
Dear Mr./Ms. M*a., With our deepest respect from Arthama Makassar Hotel, we thank you for your time and feedback. We apologize for any inconvenience you may have experienced during your stay. Your feedback is invaluable in improving the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again for an even better experience. Sincerely, The General Manager
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Sitti F. H. D.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 day(s) ago
The cleaning staff was trusted, the preparation for our honey moon room was very good
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Accommodation's Reply
23 Jan 2026
Dear Mr./Mrs. Sitti F.H.D., This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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Siti F.
icon-Staycation
Staycation
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10,0
/10
Reviewed 1 week(s) ago
The hotel staff is friendly, the rooms are clean, and the food is varied, delicious, and comfortable.
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Accommodation's Reply
17 Jan 2026
Dear Ms./Mrs. Siti F., This is a message from Arthama Hotel Makassar. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We hope to welcome you back again for an even better experience. Sincerely, General Manager
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Nirawati R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
The hotel staff is friendly and very helpful with the check-in and check-out process.
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1 people find it helpful
Accommodation's Reply
17 Jan 2026
Dear Ms./Mrs. Nirwati R., This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We hope to welcome you back again for an even better experience. Sincerely, General Manager
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W***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 2 week(s) ago
The view is top-notch... Great for relaxing and healing. Recommended.
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Accommodation's Reply
13 Jan 2026
Dear Mr./Ms. W*a, Warm greetings from Artama Makassar Hotel. Thank you for taking the time to share your feedback. We apologize for any inconvenience you may have experienced during your stay. Your valuable feedback is invaluable in helping us improve our services in the future. We sincerely hope to have the opportunity to welcome you back again and provide even better service. Thank you, From the General Manager.
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R***n
icon-Leisure
Leisure
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9,1
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly, the food choices at breakfast are also very diverse.
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Accommodation's Reply
13 Jan 2026
Dear Ms./Mrs. Ran, This is a brief message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback is taken seriously and will be used to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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Cheryl I.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
It's a very comfortable stay here, with complete facilities, affordable prices, and delicious food. Definitely recommended.
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Accommodation's Reply
13 Jan 2026
Dear Ms. Cheryl I., This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We hope to welcome you back again for an even better experience. Sincerely, General Manager
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Verified Traveler
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
When we were checking out, we left our things temporarily in the lobby because we still had some business to attend to and our things were safe 😁
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Accommodation's Reply
17 Jan 2026
Dear Valued Guest, Arthama Makassar Hotel would like to express our gratitude for your review and the time you have taken with us. We apologize for any inconvenience you may have experienced during your stay. Your feedback will be taken seriously in order to improve the quality of our services in the future. We hope to welcome you back again for an even better experience. Sincerely, General Manager
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yudi i.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7,5
/10
Reviewed 2 week(s) ago
I stayed on January 8th and checked in on the 9th. I left behind a bag containing my iPhone, Oppo, and Vivo chargers. When I returned to the hotel, I asked the receptionist and they said there weren't any. It was very disappointing. They didn't take responsibility. Very disappointed.
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Accommodation's Reply
17 Jan 2026
Dear Ms./Mrs. Yudi I., This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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D***s
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
1. The parking lot has no roof (protection from the sun and rain). 2. The vehicle entry and exit system to the lobby is quite strange, unlike that of a star-rated hotel (only one access point). 3.
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Accommodation's Reply
17 Jan 2026
Dear Mr./Ms. D*s, This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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S***I
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6,8
/10
Reviewed 2 week(s) ago
When checking in, there were women who broke through the queue, the staff immediately served them even though there was a head clearly in front of their faces waiting in line. The room had a mixed aroma, there was a musty smell too, maybe from the AC, the curtain fabric and the doormat made me nauseous, I ordered a deluxe type but the room had a view with an outdoor AC blower, the room was small, the amenities were incomplete, the breakfast was ok, the pool was ok because there was an additional ball game for children and also coloring equipment by the pool and in the restaurant
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Accommodation's Reply
17 Jan 2026
Dear Mr./Ms. S*I, With our deepest respect from Arthama Makassar Hotel, we thank you for your time and feedback. We apologize for any inconvenience you may have experienced during your stay. Your feedback is invaluable in improving the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again for an even better experience. Sincerely, The General Manager
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Lembayung A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 3 week(s) ago
The hotel staff was very friendly. The breakfast menu was varied and delicious, but if possible, the glasses in the room could be replaced, as they were heavily stained.
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Accommodation's Reply
17 Jan 2026
Dear Ms./Mrs. Lembayung A., This is a brief message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback is taken seriously and will be used to improve the quality of our services in the future. We hope to welcome you back again for an even better experience. Sincerely, General Manager
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Mia K.
icon-origin-TRAVELOKA
9,1
/10
Reviewed 3 week(s) ago
Clean and comfortable, affordable price
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Accommodation's Reply
09 Jan 2026
Dear Ms./Mrs. Mia, This is a brief message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. We value your feedback and sincerely hope to have the opportunity to welcome you back for a better experience. Sincerely, General Manager
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M***i
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 week(s) ago
Clean hotel, friendly service 🥰
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Accommodation's Reply
05 Jan 2026
Dear Mr./Ms. M*i, This is a message from Arthama Makassar Hotel. We thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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C***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Awesome, highly recommended. The breakfast is delicious, the staff are very good and friendly.
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Accommodation's Reply
07 Jan 2026
Dear Mr./Ms. C*a, This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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S***n
icon-origin-TRAVELOKA
8,2
/10
Reviewed 3 week(s) ago
The hotel staff/admin did not provide correct information. The room had a city view. But when we entered the room, there was no city view.
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Accommodation's Reply
09 Jan 2026
Dear Mr. S*n., This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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K***L
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The hotel staff is friendly and helpful, the breakfast is varied and delicious, and there's a children's pool. This will be a favorite hotel every time you visit Makassar.
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Accommodation's Reply
05 Jan 2026
Dear Mr./Ms./Mr./Ms./L, This is a message from Arthama Makassar Hotel. We would like to thank you for your review and for your time. We apologize for any inconvenience you experienced during your stay. We value your feedback and sincerely hope to have the opportunity to welcome you back again for a better experience. Sincerely, General Manager
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Verified Traveler
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
I am very happy to be able to stay at the Arthama Hotel at an affordable price but with satisfactory facilities.
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Accommodation's Reply
07 Jan 2026
Dear Valued Guest, The staff at Atama Makassar Hotel would like to inform you that we apologize for any inconvenience you may have experienced during your stay. Your valuable feedback will be invaluable in improving our services in the future. We sincerely hope to welcome you again. All staff members look forward to providing you with an even more pleasant stay. Thank you! Hotel President
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e***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5,0
/10
Reviewed 4 week(s) ago
I stayed here for 4 days 3 nights and had a bad experience staying there.. for the first day it was okay, the food was okay, the room wasn't too spacious but it was clean okay.. but on the second day my husband lost something in the room when I left.. I did ask the housekeeping to clean my room but when I got home I lost my things.. and in the things there was also quite a lot of money.. the hotel only introduced me to the room boy but there was no action like showing the CCTV when the incident happened.. even though the missing items were also important.. maybe it was just an individual but I was disappointed with this hotel 🙏🏻
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1 people find it helpful
Accommodation's Reply
07 Jan 2026
Dear Mr./Ms. e*s, This is a brief update from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback is taken seriously and will be used to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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Number of reviews per page
20
40