8,6
Very Good
From 4.830 reviews
Provided by travelers on
Cleanliness

8,6

Room Comfort

8,6

Meal

8,5

Location

8,9

Service and Facilites

8,6

People often mention about Horison Palma Pangandaran
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Staff Friendliness (87)
Variety (71)
Accessibility (69)
Room Space (68)
Ambiance (65)
Bedroom (65)
Hotel Area (65)
Taste (65)
Surroundings (63)
Bathroom (61)
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Traveler Reviews Horison Palma Pangandaran

Number of reviews per page
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40
Customer reviews
Ambar S.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 day(s) ago
The hotel staff is very friendly. The facilities are good.
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a***m
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Staycation
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9,0
/10
Reviewed 6 day(s) ago
The hotel staff are all friendly, the hotel facilities are ok, only the rooms are not big enough for family size.
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l***y
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Leisure
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10,0
/10
Reviewed 2 week(s) ago
Satisfied staying here... Always success.. Thanks
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A***n
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Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
Located at the best location on Pantai Barat Pangandaran, next to Cagar Alam, easy access by boat to Pasir Putih etc. However, the room and breakfast were only average on that pricing. It is one of the hotel of choice among travellers.
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M***M
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Business
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10,0
/10
Reviewed 3 week(s) ago
This hotel gives us a new experience. Very amazing.
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Accommodation's Reply
24 Jul 2025
Dear Ms./Mr. M*M, Warm greetings from Horison Palma Pangandaran. We thank you for your positive review. We are pleased to hear about your friendly service and will share it with our team to encourage them to be even more enthusiastic in serving you. We look forward to your future visit. Best regards. Dicki Tejakusumah, General Manager
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J***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,8
/10
Reviewed 3 week(s) ago
1st time to Pangandaran, hotel's quite clean, very close to West & East Beach, beautiful view from Skywalk. Food stall & restaurant everywhere, delicious & reasonable price ^^ too bad only have 3 days holiday, so many hidden gem places ^^
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Accommodation's Reply
24 Jul 2025
Dear Ms./Mr. J*y, Warm greetings from Horison Palma Pangandaran. We thank you for your positive review. We are pleased to hear about your friendly service and will share it with our team to encourage them to be even more enthusiastic in serving you. We look forward to your future visit. Best regards. Dicki Tejakusumah, General Manager
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Deddy R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
Very impressive, friendly staff, very good and friendly service, spacious and comfortable room atmosphere, lots of food variations, good taste.
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Accommodation's Reply
24 Jul 2025
Dear Mr. Deddy R., Warm greetings from Horison Palma Pangandaran. We thank you for your positive review. We are pleased to hear about your friendly service and will share it with our team to encourage them to be even more enthusiastic in serving you. We look forward to your future visit. Best regards. Dicki Tejakusumah, General Manager
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dikdik m.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
Thankfully, the hotel's atmosphere was comfortable. Parking was ample, and the most memorable experience was breakfast with a view of the West Coast.
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2 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Mr. Dikdik M, Warm greetings from Horison Palma Pangandaran. We thank you for your positive review. We are pleased to hear about your friendly service and will share it with our team to encourage them to be even more enthusiastic in serving you. We look forward to your future visit. Best regards, Dicki Tejakusumah, General Manager
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S***o
icon-Transit
Transit
icon-origin-TRAVELOKA
9,1
/10
Reviewed 5 week(s) ago
Awesome, the view is amazing, the variety is good, for those who want to go to Pangandaran, don't hesitate.
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Accommodation's Reply
24 Jul 2025
Dear Ms./Mr. S*o, Warm greetings from Horison Palma Pangandaran. We thank you for your positive review. We are pleased to hear about your friendly service and will share it with our team to encourage them to be even more enthusiastic in serving you. We look forward to your future visit. Best regards. Dicki Tejakusumah, General Manager
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H***f
icon-origin-TRAVELOKA
8,8
/10
Reviewed 5 week(s) ago
Very close to the west coast, just walk across in front of the hotel
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Accommodation's Reply
24 Jul 2025
Dear Ms./Mr. H*f, Warm greetings from Horison Palma Pangandaran. We thank you for your positive review. We are pleased to hear about your friendly service and will share it with our team to encourage them to be even more enthusiastic in serving you. We look forward to your future visit. Best regards. Dicki Tejakusumah, General Manager
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,4
/10
Reviewed 5 week(s) ago
Overall, everything is okay, the room is comfortable, the view is good, the cleanliness is maintained, the staff is helpful and friendly, we even got a surprise cake, but the breakfast was a bit lacking, the main course tastes bland, the juice is also lacking in flavor, there are few stall choices, the toast is delicious, the omelette stall is okay, the fried food stall is quite good... even though it wasn't the weekend, it was quite full.
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Accommodation's Reply
24 Jul 2025
Dear Mr./Ms. A*a, Warm greetings from Horison Palma Pangandaran. We thank you for your review and for choosing us as your accommodation choice in Pangandaran. We apologize and are very sorry to hear that you had difficulty ordering food in your room. We have conveyed this to the relevant department so that this does not happen again. We thank you for your valuable input because our commitment is guest satisfaction. We look forward to welcoming you in the future. Best regards. Dicki Tejakusumah. General Manager
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Widya I.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,6
/10
Reviewed 5 week(s) ago
This hotel is very close to Pangandaran Beach, but the facilities are lacking. When I checked in, there were no towels or mats in the room. I had to ask several times, and I also asked for the room to be re-swept because the floor was sticky, and I don't know what spilled it. I happened to be staying in room 105. I asked for a nice view, but they gave me a wall view. They said you could only get a beach view if you book directly. Furthermore, the AC in the room was so noisy that it made it hard to sleep. I called a technician, but it still didn't work. Not to mention, there was a sudden leak from upstairs. Oh no, I had to call another technician. The breakfast food was lacking in variety and tasted mediocre 😬 The Wi-Fi was also limited, so I couldn't use it.
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Accommodation's Reply
24 Jul 2025
Dear Mrs. Widya I, Warm greetings from Horison Palma Pangandaran. We thank you for your review and for choosing us as your accommodation choice in Pangandaran. We apologize and deeply regret to hear that you had difficulty ordering food in your room. We have conveyed this to the relevant department to ensure that this does not happen again. We thank you for your valuable feedback, as our commitment is guest satisfaction. We look forward to welcoming you back in the future. Best regards. Dicki Tejakusumah, General Manager
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C***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7,2
/10
Reviewed 6 week(s) ago
friendly staff, very poor cleanliness, under the bed is very dirty and full of dust, please clean it properly, suggestion is that it needs to be renovated because in my opinion it is not worth the price, thank you
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1 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Mr./Mrs. C*a, Warm greetings from Horison Palma Pangandaran. We thank you for your review and for choosing us as your accommodation choice in Pangandaran. We apologize and are very sorry to hear that you had difficulty ordering food in your room. We have conveyed this to the relevant department so that this does not happen again. We thank you for your valuable input because our commitment is guest satisfaction. We look forward to welcoming you in the future. Best regards. Dicki Tejakusumah. General Manager
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Putra
icon-origin-TRAVELOKA
8,6
/10
Reviewed 8 week(s) ago
The receptionist staff, Ms Vivi, was not very helpful. The children were already fussy. Luckily, another female staff member quickly helped us find a room. Thank you to the other lady.
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Accommodation's Reply
24 Jul 2025
Dear Mr. Putra, Warm greetings from Horison Palma Pangandaran. We thank you for your review and for choosing us as your accommodation choice in Pangandaran. We apologize and deeply regret to hear that you had difficulty ordering food in your room. We have conveyed this to the relevant department to ensure this does not happen again. We thank you for your valuable feedback, as our commitment is guest satisfaction. We look forward to welcoming you back in the future. Best regards. Dicki Tejakusumah, General Manager
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G***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
all good 👍 very effective & very happy
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Accommodation's Reply
24 Jul 2025
Dear Ms./Mr. G*n, Warm greetings from Horison Palma Pangandaran. We thank you for your positive review. We are pleased to hear about your friendly service and will share it with our team to encourage them to be even more enthusiastic in serving you. We look forward to your future visit. Best regards. Dicki Tejakusumah, General Manager
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R***a
icon-origin-TRAVELOKA
8,3
/10
Reviewed 8 week(s) ago
The check-in process was fast, the staff was friendly, it was a shame I didn't order breakfast because I had to check out at dawn, but all the facilities were comfortable.
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1 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Ms./Mr. R*a, Warm greetings from Horison Palma Pangandaran. We thank you for your positive review. We are pleased to hear about your friendly service and will share it with our team to encourage them to be even more enthusiastic in serving you. We look forward to your future visit. Best regards. Dicki Tejakusumah, General Manager
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r***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 8 week(s) ago
The hotel staff is friendly, especially the security. But when I entered the bathroom it was a bit dirty, the water tap was moldy, the mirror at the end was rusty. Maybe it needs to be maintained again because it seems like I'm not the only one who feels that way. But overall it's okay
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2 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Mr./Mrs. R*a, Warm greetings from Horison Palma Pangandaran. We thank you for your review and for choosing us as your accommodation choice in Pangandaran. We apologize and are very sorry to hear that you had difficulty ordering food in your room. We have conveyed this to the relevant department so that this does not happen again. We thank you for your valuable input because our commitment is guest satisfaction. We look forward to welcoming you in the future. Best regards. Dicki Tejakusumah. General Manager
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A***a
icon-origin-TRAVELOKA
9,7
/10
Reviewed 9 week(s) ago
Comfortable and worth it. The staff is friendly ✌🏻
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1 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Ms./Mr. A*a, Warm greetings from Horison Palma Pangandaran. We thank you for your positive review. We are pleased to hear about your friendly service and will share it with our team to encourage them to be even more enthusiastic in serving you. We look forward to your future visit. Best regards. Dicki Tejakusumah, General Manager
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V***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,1
/10
Reviewed 9 week(s) ago
The staff are very helpful, the room is spacious, everything works well (AC & refrigerator). To go to the sea, just cross from the hotel. There is no difficulty in finding food because there are many restaurants with affordable prices.
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1 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Ms./Mr. V*i, Warm greetings from Horison Palma Pangandaran. We thank you for your positive review. We are pleased to hear about your friendly service and will share it with our team to encourage them to be even more enthusiastic in serving you. We look forward to your future visit. Best regards. Dicki Tejakusumah, General Manager
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Raden R. N. P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,2
/10
Reviewed 9 week(s) ago
Nice and modern rooms, clean and friendly staff
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Accommodation's Reply
24 Jul 2025
Dear Mr. Raden R. N. P, Warm greetings from Horison Palma Pangandaran. We thank you for your positive review. We are pleased to hear about your friendly service and will share it with our team to encourage them to be even more enthusiastic in serving you. We look forward to your future visit. Best regards. Dicki Tejakusumah, General Manager
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Number of reviews per page
20
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