Room was clean. Wifi was strong in the room. Bathroom is large, modern and clean. They have a rain shower in the bathroom. The water was hot and consistent. The toilet flush is strong and most importantly... they were generous with their toilet paper rolls. Staff was friendly and accommodating. Requests were attended to promptly. They often asked for feedback (strikingly, to the point of being anxious and apologetic about their service.) Security wise, they have a receptionist on desk duty on the ground floor 24 hours around the clock. And when we returned late past midnight, there was male staff sitting outside the hotel acting as security. I would say this was one of the better hotels we stayed in JB. We had a pleasant stay in this hotel for 3 nights. I have nothing but praise for the staff. Do take note that in this hotel, house cleaning staff will not enter your room without permission, so you have to inform them to clean your room if you need your room cleaned and the towels changed. On the whole, I would recommend this hotel.