We happened to be staying on New Year's Day. So, our room wasn't ready until 3:00 PM, but we were given a voucher for a free afternoon snack while we waited. Furthermore, the bellboy, Mr. Indra, was very helpful from arrival through check-in and check-out, and even helped direct us to the restaurant while we waited for our room.
The hotel's ambiance and facilities were also great. We had a lobby suite and received complimentary fresh fruit.