Traveloka (9,088)
8.5
Very Good
From 9,088 reviews
Provided by travelers on
Cleanliness
8.5
Room Comfort
8.4
Meal
8.1
Location
8.6
Service and Facilites
8.5
People often mention about Cleo Hotel Jemursari Surabaya
All
Staff Friendliness (138)
Ambiance (121)
Bedroom (110)
Accessibility (109)
Hotel Area (109)
Bathroom (106)
Distance to City Center (105)
Surroundings (103)
Wifi (91)
Check-in/out Time (91)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Cleo Hotel Jemursari Surabaya
Number of reviews per page
20
40
Customer reviews
Y***n
8.5
/10
Reviewed 1 week(s) ago
the waiter is ok..the room is ok..just the bed which is 2 made into 1...a little uncomfortable. the room is clean and the room arrangement is also cool. I like it..that's all..
See original
Find this review helpful?
Accommodation's Reply
23 Apr 2025
Warm Greetings from Hotel Cleo Jemursari Surabaya. Thank you for staying at Hotel Cleo Jemursari Surabaya. We look forward to your next arrival.
See original
A***s
9.4
/10
Reviewed 1 week(s) ago
Still the same, not disappointing, comfortable.
See original
Find this review helpful?
Accommodation's Reply
20 Apr 2025
Warm Greetings from Hotel Cleo Jemursari Surabaya. Thank you for staying at Hotel Cleo Jemursari Surabaya. We look forward to your next arrival.
See original
L***y
9.4
/10
Reviewed 2 week(s) ago
The hotel is clean and comfortable. The staff is also helpful.
See original
Find this review helpful?
Accommodation's Reply
20 Apr 2025
Warm Greetings from Hotel Cleo Jemursari Surabaya. Thank you for staying at Hotel Cleo Jemursari Surabaya. We look forward to your next arrival.
See original
r***l
10.0
/10
Reviewed 2 week(s) ago
Awesome and really good, close to places to eat, strategic location.
See original
Find this review helpful?
Accommodation's Reply
20 Apr 2025
Warm Greetings from Hotel Cleo Jemursari Surabaya. Thank you for staying at Hotel Cleo Jemursari Surabaya. We look forward to your next arrival.
See original
A***o
Business
8.8
/10
Reviewed 2 week(s) ago
Very impressive and interesting, the location and parking are very easy to reach.
See original
Find this review helpful?
Accommodation's Reply
20 Apr 2025
Warm Greetings from Hotel Cleo Jemursari Surabaya. Thank you for staying at Hotel Cleo Jemursari Surabaya. We look forward to your next arrival.
See original
m***m
6.9
/10
Reviewed 3 week(s) ago
Amenities only include 1 toothbrush, dirty bathroom, shower can't be turned on.
See original
Find this review helpful?
Accommodation's Reply
20 Apr 2025
Warm greetings from Hotel Cleo Jemursari Surabaya. Thank you for staying at Hotel Cleo Jemursari Surabaya. Thank you for your suggestion, we will fix the problem soon.
See original
A***s
Staycation
9.4
/10
Reviewed 3 week(s) ago
First time here, comfortable atmosphere & cleanliness is okay.
See original
Find this review helpful?
Accommodation's Reply
20 Apr 2025
Warm Greetings from Hotel Cleo Jemursari Surabaya. Thank you for staying at Hotel Cleo Jemursari Surabaya. We look forward to your next arrival.
See original
key m.
Staycation
9.7
/10
Reviewed 3 week(s) ago
The staff is friendly, the room is clean. The room is enough for 1 person.
See original
Find this review helpful?
Accommodation's Reply
07 Apr 2025
Dear Key M, We are very grateful for the Positive Review during your stay at our hotel. We are sure that this positive experience and response will be a motivation for all teams to continue to improve the quality of our services. We hope to welcome you back to Cleo Hotel Jemursari Surabaya. Best regards. Cleo Hotel Jemursari Surabaya
See original
A***I
Business
10.0
/10
Reviewed 4 week(s) ago
Friendly staff, good parking, quite spacious, close access to the city
See original
1 people find it helpful
Accommodation's Reply
20 Apr 2025
Warm Greetings from Hotel Cleo Jemursari Surabaya. Thank you for staying at Hotel Cleo Jemursari Surabaya. We look forward to your next arrival.
See original
Aric L.
Staycation
9.4
/10
Reviewed 4 week(s) ago
very good service, and friendly, very helpful when there is a problem in the room, thank you ❤️
See original
Find this review helpful?
Accommodation's Reply
20 Apr 2025
Dear Aric L, We are very grateful for the Positive Review during your stay at our hotel. We are sure that this positive experience and response will be a motivation for all teams to continue to improve the quality of our services. We hope to welcome you back to Cleo Hotel Jemursari Surabaya. Best regards. Cleo Hotel Jemursari Surabaya
See original
Bagus R. H. N.
Staycation
9.4
/10
Reviewed 4 week(s) ago
The place is comfortable and close to the city.
See original
Find this review helpful?
Accommodation's Reply
07 Apr 2025
Dear Bagus RH N, We are very grateful for the Positive Review during your stay at our hotel. We are sure that this positive experience and response will be a motivation for all teams to continue to improve the quality of our services. We hope to welcome you back to Cleo Hotel Jemursari Surabaya. Best regards. Cleo Hotel Jemursari Surabaya
See original
F***i
Business
8.8
/10
Reviewed 5 week(s) ago
It's always a pleasure to stay here, the staff are friendly and quick to serve guests.
See original
1 people find it helpful
Accommodation's Reply
07 Apr 2025
Warm Greetings from Hotel Cleo Jemursari Surabaya. Thank you for staying at Hotel Cleo Jemursari Surabaya. We look forward to your next arrival.
See original
Z***l
8.8
/10
Reviewed 5 week(s) ago
according to the price for the place
See original
Find this review helpful?
Accommodation's Reply
07 Apr 2025
Warm Greetings from Hotel Cleo Jemursari Surabaya. Thank you for staying at Hotel Cleo Jemursari Surabaya. We look forward to your next arrival.
See original
D***s
7.6
/10
Reviewed 6 week(s) ago
Please, the sheets have lots of black spots and look like they haven't been washed. Basically, they're dirty, the sheets make it uncomfortable to sleep and forced to check out at 5 am.
See original
2 people find it helpful
Accommodation's Reply
07 Apr 2025
Warm greetings from Hotel Cleo Jemursari Surabaya. Thank you for staying at Hotel Cleo Jemursari Surabaya. Thank you for your suggestion, we will fix the problem soon.
See original
C
Catur
8.2
/10
Reviewed 6 week(s) ago
Comfortable, clean, friendly service. Awesome.
See original
Find this review helpful?
Accommodation's Reply
07 Apr 2025
Dear Catur, We are very grateful for the Positive Review during your stay at our hotel. We are sure that this positive experience and response will be a motivation for all teams to continue to improve the quality of our services. We hope to welcome you back to Cleo Hotel Jemursari Surabaya. Best regards. Cleo Hotel Jemursari Surabaya
See original
D***i
Business
9.7
/10
Reviewed 6 week(s) ago
The hotel is very clean and comfortable
See original
Find this review helpful?
Accommodation's Reply
07 Apr 2025
Warm Greetings from Hotel Cleo Jemursari Surabaya. Thank you for staying at Hotel Cleo Jemursari Surabaya. We look forward to your next arrival.
See original
E***o
10.0
/10
Reviewed 6 week(s) ago
Friendly staff and clean hotel, quite spacious car park
See original
Find this review helpful?
Accommodation's Reply
07 Apr 2025
Warm Greetings from Hotel Cleo Jemursari Surabaya. Thank you for staying at Hotel Cleo Jemursari Surabaya. We look forward to your next arrival.
See original
YY
Yuky Y.
8.5
/10
Reviewed 7 week(s) ago
I like the service and the lady is ready to help open the door after check out. ADM also has a dispenser facility.
See original
Find this review helpful?
Accommodation's Reply
07 Apr 2025
Dear Yuk Y, We are very grateful for the Positive Review during your stay at our hotel. We are sure that this positive experience and response will be a motivation for all teams to continue to improve the quality of our services. We hope to welcome you back to Cleo Hotel Jemursari Surabaya. Best regards. Cleo Hotel Jemursari Surabaya
See original
F***i
Business
8.8
/10
Reviewed 7 week(s) ago
Quite satisfied with the service and room for that budget
See original
1 people find it helpful
Accommodation's Reply
07 Apr 2025
Warm Greetings from Hotel Cleo Jemursari Surabaya. Thank you for staying at Hotel Cleo Jemursari Surabaya. We look forward to your next arrival.
See original
D***y
10.0
/10
Reviewed 8 week(s) ago
Comfortable, clean and not noisy
See original
Find this review helpful?
Number of reviews per page
20
40
Facebook
Instagram
TikTok
Youtube
Twitter
Telegram
WhatsAppProducts
Copyright © 2025 Traveloka. All rights reserved