Sorry, I'm telling purely personal events that I experienced, honestly and without any intention of bringing down any party🙏 I have stayed at this hotel last month with the same room type (took 2 rooms, and we were placed in 1 room on the 2nd floor and 1 room on the second floor). 1st floor). But in this experience when I wanted to check in yesterday around sunset time I was given a room in the basement then I told the receptionist that I had requested a room upstairs on the application. But it's a shame that the receptionist, I think, is lying to say that this room type is only specifically in the basement, because my friend and I are tired because it's been a whole day of seminars at this hotel, then I'm okay with getting a room in the basement which is quiet and dark even though we are just the two of us and the same - same girl and no signal at all down there, not even hotel wifi! Arriving in my hometown, I just remembered to check the proof of last month's room booking from my brother, it turns out that the room type is exactly the same but why last month we were able to get the room above with the same room type and this month we can't? Honestly disappointing. Below I attach proof of my hotel room booking last month