Overall Ratings & Reviews Grand Tebu Hotel

the food is delicious, the swimming pool is nice, only the room is a bit narrow, you can't pray

staying at this hotel is quite comfortable..cleanliness is okay..but it is not worth the price because the water in the bathroom is not hot at all.even though I deliberately took a higher price because I wanted hot water.have complained to the receptionist but the answer is sorry again for the repair.but until we checked out the water in the bathroom was still cold.from the beginning we have contacted the water problem, but there was no solution from the hotel.if I had known that, I would have taken the lowest price,,because it also had cold water.

Everything is okay. Only the hot water is not optimal. Not hot.

All good. Very satisfied. Next will stay here again.

The room is clean, quite wide and tidy. Very satisfying.

Great place, great experience 😄

The bathroom water is not hot, I have asked for it to be fixed but nothing has changed.

This is my second time staying here. I booked a Superior Queen bed City View room, with a description on Traveloka of 21 m2 room area. My expectations were high because when I read the description of the room it was good and comfortable. And of course the price is different from other room types. When I checked in, I was served by a male receptionist (I didn't pay attention to his name) at 17.30 because it was approaching Maghrib I didn't pay much attention. I was given a room key on the 12th floor but when I arrived the room was not according to my order because it was with a Twin Bed and I automatically called the receptionist chart below to complain and make a room note according to the description on Traveloka. After waiting 15-20 minutes, one of the receptionists arrived (but not the same staff when I checked in) and gave me a new room key. I then moved to a new room and was still on the same floor. When I entered the new room, the bed was indeed a queen bed type, but the room area was not 21m2 as described. From this incident, I was honestly disappointed. It seems that I was not given my right to stay in a room according to the type of room that I had booked. Because this room type is the same as when I stayed the first time. Please be more transparent and honest in providing services in the future. I had high expectations for the Hotel, but it turned out not to be as expected.

Strategic location for walking and culinary, clean room, very helpful staff. I love it.

It's quite good for that price, a little suggestion for the room to be a little cleaner.

Only the parking space is lacking, everything is ok.

Very clean, friendly staff. Food is also delicious. Can request juice

Always have a good time staying here. Although parking in the building is quite tricky. A lot of foods around the hotel and there's viral nasi lemak breakfast nearby in walking distance.

Bad service, don't care about customers.

Very strategic location and comfortable.

We stayed at the Loft Family room, actually the room is OK, we liked it, but there is only one problem, the cold water shower was not working, and also the hot water was not really hot, not even warm. Others was OK for sure. Recommended. Noted: we stayed in room number 1601. Thanks.

the hotel is very nice, the staff is friendly

Good location, clear and good personality of staffs.

Room with mezzanine is great for families, strategic location.

Grand Tebu is very satisfying in terms of service and the hotel has a nice modern classic feel, thank you🙏