Overall Ratings & Reviews Imperial Hotel

Traveloka (4.704)
Other sources (1)
7,6
Pleasant
From 4.704 reviews
Provided by travelers on
Cleanliness

7,4

Room Comfort

7,4

Meal

7,4

Location

7,7

Service and Facilites

7,5

People often mention about Imperial Hotel
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Bathroom (20)
Ambiance (16)
Bedroom (15)
Hotel Area (13)
Staff Friendliness (12)
Soundproof (11)
Accessibility (9)
Room Space (9)
Surroundings (8)
Family Friendly (7)
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Traveler Reviews Imperial Hotel

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Customer reviews
Inna F.
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
Clean, friendly, fairly tidy rooms, recommended.
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i***i
icon-Business
Business
icon-origin-TRAVELOKA
5,0
/10
Reviewed 2 week(s) ago
Dirty bathroom, no hot water, towels not provided, had to ask the staff twice, towels given were thin and smelly, the room smelled musty, the blanket had many torn spots, smelled, was gray, the floor was dirty, the room was not soundproof from outside noise, music until midnight. Highly not recommended, change the name of the hotel should change the management.
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Ayoga D. L.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 3 week(s) ago
It's worth it, the room is also comfortable.
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S***h
icon-origin-TRAVELOKA
8,4
/10
Reviewed 14 week(s) ago
It's so noisy, I can't sleep well because there's a discotheque underneath.
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E***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6,7
/10
Reviewed 19 week(s) ago
The water heater doesn't have hot water. There's no Wi-Fi. It used to be great here, but now it's not so great.
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1 people find it helpful
Ibnu S.
icon-origin-TRAVELOKA
5,3
/10
Reviewed 24 week(s) ago
The app says there's Wi-Fi, but it doesn't work. They said they'd get breakfast, but they didn't. The bathroom smelled. The TV didn't work. There were no tissues. If you're looking for a quiet place, don't stay here, as there's a bar downstairs. Thank you.
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I***E
icon-origin-TRAVELOKA
8,3
/10
Reviewed 25 week(s) ago
I booked a junior suite room and a deluxe twin room. The reviews are already written in the previous review (junior suite review). Thank you.
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1 people find it helpful
I***E
icon-origin-TRAVELOKA
8,5
/10
Reviewed 25 week(s) ago
Everything was still okay, but there were still many shortcomings in the junior suite room I booked. The refrigerator wasn't cold at all, the TV couldn't be viewed, the bathroom water hole was clogged and the floor was slippery, the electric kettle was unusable, and the cleanliness was lacking. The service was okay, the breakfast menu was okay. It would be better for room occupants/renters not to be burdened with parking fees from the Imperial Hotel. It's not a matter of not wanting to pay, but as a room renter, I think free parking is a facility in all hotels. Please pay more attention to room cleanliness and facilities, and so on. Thank you.
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1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
5,4
/10
Reviewed 26 week(s) ago
Noisy room.... Loud music downstairs could be heard in the room until 4am.
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1 people find it helpful
R***a
icon-origin-TRAVELOKA
5,0
/10
Reviewed 42 week(s) ago
no comment, the hotel name doesn't even match, the towels are ex-doormats
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2 people find it helpful
G***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 42 week(s) ago
Everything was okay. Access was pretty good. It's just not soundproof, so you can still hear sounds from outside the room. The bathroom sink is clogged. Please fix it.
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2 people find it helpful
f***i
icon-origin-TRAVELOKA
6,4
/10
Reviewed 43 week(s) ago
This old hotel is not well maintained, the atmosphere is scary, it feels like a test of courage to stay here, hopefully everything will be fixed soon
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2 people find it helpful
E***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,0
/10
Reviewed 48 week(s) ago
The hotel staff is friendly. The building is old. The room was fairly clean, but the sheets still had drink stains. The TV was blurry, but still usable for watching movies. Suitable for transit accommodation. The room is not soundproof, so other guests' voices can be heard inside. It's a shame the Wi-Fi doesn't work.
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2 people find it helpful
H***a
icon-origin-TRAVELOKA
5,0
/10
Reviewed 58 week(s) ago
Traveloka Team Please delete and take action against the owner of this hotel account. They have committed fraud. Many people have booked and paid, but the hotel address is nowhere to be found. The address points to the Aston Imperial Hotel, even though the Aston Hotel doesn't know the address. Please take firm action against the owner of this hotel account. There have been many victims!
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24 people find it helpful
P***a
icon-origin-TRAVELOKA
6,5
/10
Reviewed 59 week(s) ago
It turns out there's no hot water. Sleeping feels like being in a cinema. Because there's a clubbing place x
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1 people find it helpful
M***i
icon-origin-TRAVELOKA
8,2
/10
Reviewed 62 week(s) ago
Worth it and satisfying. The best recommendation for a stay in Bekasi.
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M***i
icon-Transit
Transit
icon-origin-TRAVELOKA
8,5
/10
Reviewed 67 week(s) ago
One of the best choices. Still an alternative for staycation
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1 people find it helpful
W***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 69 week(s) ago
The hotel staff is very friendly, the rooms are very comfortable.
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D***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 75 week(s) ago
Please improve the hot water, that's all, other than that it's comfortable.
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3 people find it helpful
W***y
icon-origin-TRAVELOKA
6,6
/10
Reviewed 76 week(s) ago
The cleanliness is okay, but the AC is quite hot, it's time to clean it
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1 people find it helpful
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