Friendly service and comfortable rooms.

Overall it's really good, but because it's located above the points, getting in and parking is a bit confusing.

Very good to stay at there. Nice place

The worker is friendly and I got a birthday surprise as well. What a wonderful place to be

Friendly staff, and complaints were quickly resolved. Satisfied with the stay..

It was very exciting and fun to stay at Grand Whiz Simatupang, our family has booked rooms at this hotel several times.

I stayed for 3 nights. The first night was a bit awful because the guest next door was making very disturbing noise, which I am sure came from their night activities, and it lasted until almost 12 midnight. I don't care what they were doing, but that simply shows that the wall quality was really bad. I don't mind the sounds of traffic, trains, or vehicles, but the noise from next door was extremely disturbing and annoying. However, the room was very clean and spacious. The staff are very kind and helpful.

The hotel staff is friendly, check in and check out are easy even though there are missing documents, the rooms are clean, everything is clean, the swimming pool is also really good, the food is delicious.

This was my first time staying in Whiz Point Simatupang and I have to say I am pretty disappointed. For the price range and the large sum of deposits they ask from the guest at the beginning of the stay, I expected to have better service than regular hotels. But nope. 1. The hot water was not really coming out. I only got warm water at best, even after I waited for like 20 minutes. 2. The liquid soap dispenser was empty and nothing came out so I had to make do with the soap bar. 3. The bathroom layout was kinda awkward so I had to squeeze and bend my body just to get out of the bathroom. 4. The entrance was a little bit higher than the rest of the room and there was no sign whatsoever warning the guest about this fact and I had to learn the hard way (literally) because I tripped and fell down really hard with my whole backpack and my whole entire arm had to suffer and can't fully move afterwards. I had to go to the doctor and got pain killer meds and if the symptoms does not go away in the next few days, I might need to go see an orthopedic to check whether I have fractures or not. To be fair they did offer to drive me to see medical professionals, but I had to go somewhere else before going to the clinic by myself because I cannot let my sprained elbow to ruin my whole day. I complained twice and the front office informed me that they were actually waiting for me to come to them again to follow up my complaints which is a weird response because I was the one being disadvantaged here and I have informed them already (And until I write this review, there is no formal apologies from the hotel, only verbal ones. It's like they don't really care about your well being). The reason I chose this hotel due to its location and its proximity to the event venue that I was going to but I don't think I would stay here again. Ever. It was pretty traumatic. I don't think I would stay in a place that don't really care about the well being of their guests.

Those who want a staycation but don't want the hassle of leaving the hotel... You can do it here, if you get bored just go downstairs... There's a mall so you can buy snacks, watch movies or do karaoke and shop... You have to try it...

It has become a regular hotel because all the staff are friendly, but now if you ask for a towel for swimming, they only give you 1 for 1 room, whereas usually you can get 2 for 1 room.

Really had a great night by staying here, especially the sauna after a swim.

Spacious, close to shops, so it's convenient, so you don't have to go anywhere else. It's comfortable too... It's top notch.

Dead/damaged electric kettles need to be checked every time they are cleaned.

It's just that the shower gel seems to have been forgotten to be refilled.

The room smells of cigarettes. The path leading to the room also smells of cigarettes. This is despite the many children visiting, including myself with a small child. Please improve the comfort of the room and the surrounding area so that the smell of cigarettes doesn't continue.

Staff was super friendly and I love the room so much. Really recommended

The room was not really clean, there was a bug and ants. The daily housekeeping also didn't clean the room in detail. The dust is still everywhere. But all staff are actually kind and good in service. The cleanliness really needs to be improved.

Strategic location, varied breakfast, friendly staff. Unfortunately, the mattress is hard.

It’s very convenient and good price. I came during Eid holiday, it’s a bit crowded and too noisy from the guess talking along the rooms hall because they talking so loud to each other. Maybe they were families who stay together in different rooms, they were communicating so loud. But after all, it was a nice place to stay.