Dear Valued Guest,
Thank you for taking the time to share your feedback regarding your recent stay with us.
We sincerely apologize for the inconveniences you experienced, particularly regarding the air conditioning cleanliness, the leaking bathroom sink, the condition of the balcony area, and the maintenance of our swimming pool facilities. Your comments are very important to us, as they help us identify areas where improvement is needed.
Please be assured that your feedback has been shared with our Housekeeping, Engineering, and Management teams for immediate review and corrective action. We are committed to maintaining our facilities to the highest standards and regret that your experience did not reflect the level of quality we aim to provide.
We also appreciate your comments regarding the surrounding area. While our location offers convenient access to major roads and business districts, we understand that each guest may have different expectations regarding the environment and surroundings.
Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.
Best Regards,
Hermawan Priyatna
General Manager