8,5
Very Good
From 1.998 reviews
Provided by travelers on
Cleanliness

8,7

Room Comfort

8,7

Meal

7,9

Location

8,8

Service and Facilites

8,3

People often mention about Upscale Suites
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Ambiance (17)
Staff Friendliness (14)
Room Space (14)
Hotel Area (14)
Bedroom (13)
Bathroom (13)
Distance to City Center (12)
Accessibility (12)
Surroundings (9)
Wifi (9)
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Traveler Reviews Upscale Suites

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Customer reviews
K***d
icon-Transit
Transit
icon-origin-TRAVELOKA
9,3
/10
Reviewed 3 day(s) ago
So far so good, for the price. But the AC is not cold enough, the room is too dark.
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Dewi Y. R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 day(s) ago
Overall it's good, the service is also okay, the room + bathroom are clean.
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1 people find it helpful
Muhammad A. A.
icon-Business
Business
icon-origin-TRAVELOKA
9,1
/10
Reviewed 1 week(s) ago
The room is comfortable, clean, and spacious, there is an outdoor terrace, separate kitchen and dining area, the hotel staff is friendly. Unfortunately, there is no restaurant, there is a food stall but the menu variety and taste are a bit lacking, hopefully in the future it will be better. Overall it is comfortable and I will definitely come back to stay here again
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M***M
icon-Transit
Transit
icon-origin-TRAVELOKA
6,2
/10
Reviewed 3 week(s) ago
The air conditioner in Room 301 (Executive) is not working at all, and I had to sleep feeling hot and uncomfortable.
1 people find it helpful
Amanda J. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,1
/10
Reviewed 4 week(s) ago
The staff is friendly, and check in is okay at any time and they will still help.
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1 people find it helpful
Donald C.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
[Engaging opening lines][Tell us about your stay] ]Atmosphere/Facilities: [Describe the hotel's atmosphere and facilities] ]Food: [Share your thoughts about the food provided] ]Staff Assistance: [Tell us about your experience with the hotel staff] ]Highlights: [Mention things that made your stay special] ]Price: [Give your thoughts about the value for money] ]Location: [Describe the location of the hotel, e.g. strategic location close to.]
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1 people find it helpful
A***s
icon-origin-TRAVELOKA
6,5
/10
Reviewed 7 week(s) ago
During check out, the staff seemed to be looking for faults. There was a small stain from colored hairspray that would definitely come off with rinsing, but they still deducted it from the deposit. It felt a bit excessive."
3 people find it helpful
Nurhadiah
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 15 week(s) ago
Strategic location, clean room, but it's a shame there's no hot water for bathing. Also, there's no breakfast even though I took the executive type.
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1 people find it helpful
A***a
icon-origin-TRAVELOKA
9,4
/10
Reviewed 20 week(s) ago
I ordered the deluxe type. The room is spacious, the view is nice (just ask for the city view), the staff are very friendly and very helpful. The location is very good, close to Benhil MRT. But there is no tea, coffee, etc. in the room, so you have to buy it at the store first. If you request a kettle, you can call the receptionist. Overall, I want to stay here again.
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4 people find it helpful
D***s
icon-origin-TRAVELOKA
9,1
/10
Reviewed 21 week(s) ago
The hotel's complete security facilities are quite good.
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3 people find it helpful
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Bintang J.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,1
/10
Reviewed 25 week(s) ago
The air conditioner sometimes not very cold, need to regularly check by management
5 people find it helpful
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Maria A. N. I. V. F.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,1
/10
Reviewed 26 week(s) ago
Always stay at this hotel and very satisfy
2 people find it helpful
R***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 30 week(s) ago
Very satisfying service and everything
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3 people find it helpful
dn delen
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 30 week(s) ago
at an affordable price, you can get very satisfying room facilities. access to the city center is also close and the service staff is very friendly. recommended for those looking for affordable accommodation in the city center administration...
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2 people find it helpful
S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,3
/10
Reviewed 32 week(s) ago
For the location, I admit it is close to everywhere. Indomaret, LRT, and others. The room is clean and comfortable. For the service, I saw many comments on the review about the receptionist who was not friendly, and yes I found it. But not all of them are like that. There are still some who are helpful and friendly (sorry I don't know their names). For the food, I thought it would be a buffet, but it turned out to be catering with plastic mica containers. The taste is standard, but because it is not a buffet, it is already cold. I rented a deluxe plus room, which has a sofa, refrigerator, cutlery, and TV. I didn't use the wifi. For the hot water in the bathroom, it takes time to feel warm.
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10 people find it helpful
D***l
icon-origin-TRAVELOKA
10,0
/10
Reviewed 34 week(s) ago
Clean comfortable. Strategic location.
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7 people find it helpful
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Edi S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 35 week(s) ago
The staff is friendly. The room is clean.
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3 people find it helpful
Nelvia F.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 38 week(s) ago
The check in/out process is very easy and fast, the room is as shown in the application, the amenities are quite complete (no cotton buds & shower caps), cold AC, strategic location in the city center, easy accommodation near the MRT, the downside is, there are only a few TV channels (really only a few, even HBO only has 1 channel) and it is not a smart TV, an electric kettle is not available (it seems you have to ask for it at the reception first) so there are no drinks such as tea, coffee and others that are usually provided by hotels in general, only for eating utensils are provided complete with glasses, bowls, & plates, for those who like a dim atmosphere it is suitable, because the room lighting is not bright enough, but if the curtains are opened it is very bright (room 303 because it can view buildings), there is a rooftop on the 6th floor and it is very impressive because of the beautiful city light view at night, it is quite good for sitting and relaxing.
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7 people find it helpful
W***h
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 39 week(s) ago
The check-in process was fast, the room was clean and very complete, there was a refrigerator, microwave, and eating utensils.
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6 people find it helpful
syafartra
icon-Medical
Medical
icon-origin-TRAVELOKA
8,4
/10
Reviewed 39 week(s) ago
The towel smells, maybe it wasn't cleaned in the laundry and wasn't dry yet.
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5 people find it helpful
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