Traveloka (4.464)
8,4
Very Good
From 4.464 reviews
Provided by travelers on
Cleanliness
8,6
Room Comfort
8,5
Meal
8,4
Location
8,5
Service and Facilites
8,4
People often mention about Hotel Grandhika Setiabudi Medan
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Staff Friendliness (88)
Bedroom (82)
Variety (78)
Ambiance (77)
Accessibility (75)
Bathroom (75)
Taste (70)
Distance to City Center (66)
Wifi (61)
Surroundings (60)
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Traveler Reviews Hotel Grandhika Setiabudi Medan
Number of reviews per page
20
40
Customer reviews
EU
Erisliana U.
Business
10,0
/10
Reviewed 4 day(s) ago
nice room condition is very good
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Accommodation's Reply
23 Aug 2025
Dear Mrs. Erisliana U. We, from the Management of Hotel GranDhika Setiabudi Medan, would like to thank you for taking the time to provide a good review of our hotel. We are very pleased to have experienced the service from all our staff and felt happy during our visit with us. Once again, we thank you for choosing our hotel as your first choice. We sincerely hope to see you again on your next visit with your beloved family. Warmest regards, Rakhmat Adi Sampurno. General Manager.
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A***l
8,5
/10
Reviewed 6 day(s) ago
Please improve the check-in time, don't ask guests to wait because the room isn't ready yet, the rest is really good.
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1 people find it helpful
Accommodation's Reply
23 Aug 2025
Dear Mr./Mrs. A*I. Thank you for your kind review of Hotel GranDhika Setiabudi Medan. We sincerely apologize for any inconvenience during your visit to Hotel Grandhika Setiabudi Medan. We will ensure that we always provide the best so that all our guests are always comfortable with us. We are happy to welcome you on your next visit to provide a much better experience. Warmest regards, Rakhmat Adi Sampurno. General Manager.
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khairul a.
Business
8,5
/10
Reviewed 3 week(s) ago
The hotel staff is friendly and always smiling. 🙌😊
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1 people find it helpful
Accommodation's Reply
11 Aug 2025
Dear Mr. Khairul A. We, the Management of Hotel GranDhika Setiabudi Medan, would like to thank you for taking the time to provide a good review of our hotel. We are very pleased to have experienced the service from all our staff and felt happy during our visit with us. Once again, we thank you for choosing our hotel as your first choice. We sincerely hope to see you again on your next visit with your beloved family. Warmest regards, Rakhmat Adi Sampurno. General Manager.
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ARIO N.
Business
8,5
/10
Reviewed 3 week(s) ago
Nice hotel, good meals, and clean rooms
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Accommodation's Reply
05 Aug 2025
Dear Mr Ario N
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staffs are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Hotel Grandhika Setiabudi Medan
Warmest regard,
Rakhmat Adi Sampurno
General Manager
P***a
9,7
/10
Reviewed 3 week(s) ago
Hotel close to town. Clean rooms, friendly staff. Varied breakfast.
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Accommodation's Reply
05 Aug 2025
Dear M/Mrs. P*a. We, the Management of Hotel GranDhika Setiabudi Medan, would like to thank you for taking the time to provide a good review of our hotel. We are very pleased to have experienced the service from all our staff and felt happy during our visit with us. Once again, we thank you for choosing our hotel as your first choice. We sincerely hope to see you again on your next visit with your beloved family. Warmest regards, Rakhmat Adi Sampurno. General Manager.
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ARIFIN P. S.
Transit
10,0
/10
Reviewed 4 week(s) ago
The hotel staff are very friendly, starting from the hotel guard, receptionist, luggage lift, food service, all are very friendly and impressive... The food is also delicious.
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Accommodation's Reply
05 Aug 2025
Dear Mr. Arifin P. S. We from the Management of Hotel GranDhika Setiabudi Medan would like to thank you for taking the time to give a good review about our hotel. We are very happy to have experienced the service from all our staff and felt happy during our visit with us. Once again, we thank you for choosing our hotel as your first choice. We really hope to see you again on your next visit with your beloved family. Warmest regards, Rakhmat Adi Sampurno. General Manager.
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d***a
Business
9,7
/10
Reviewed 4 week(s) ago
I was very satisfied with my stay at this hotel. From the friendly and professional receptionist, Elma, to the clean, comfortable, and well-equipped rooms. The location is strategic, close to many attractions. Highly recommended for both leisure and business trips. I will definitely return.
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1 people find it helpful
Accommodation's Reply
29 Jul 2025
Dear Mr./Mrs. D*a. We, the Management of Hotel GranDhika Setiabudi Medan, would like to thank you for taking the time to provide a good review of our hotel. We are very pleased to have experienced the service from all our staff and felt happy during your visit with us. Once again, we thank you for choosing our hotel as your first choice. We sincerely hope to see you again on your next visit with your beloved family. Warmest regards, Rakhmat Adi Sampurno. General Manager.
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TS
TM Surkani
Business
10,0
/10
Reviewed 5 week(s) ago
Great and within budget, cheap and quality
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Accommodation's Reply
22 Jul 2025
Dear Mr./Mrs. Tm surkani. We, from the Management of Hotel GranDhika Setiabudi Medan, would like to thank you for taking the time to provide a good review of our hotel. We are very pleased to have experienced the service from all our staff and felt happy during our visit with us. Once again, we thank you for choosing our hotel as your first choice. We sincerely hope to see you again on your next visit with your beloved family. Warmest regards, Rakhmat Adi Sampurno. General Manager.
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v***a
Leisure
10,0
/10
Reviewed 5 week(s) ago
The prices won't break the bank. The staff are all friendly, and the rooms are clean and comfortable.
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Accommodation's Reply
22 Jul 2025
Dear Mr./Mrs. V*a. We, the Management of Hotel GranDhika Setiabudi Medan, would like to thank you for taking the time to provide a good review of our hotel. We are very pleased to have experienced the service from all of our staff and felt happy during your visit with us. Once again, we thank you for choosing our hotel as your first choice. We sincerely hope to see you again on your next visit with your beloved family. Warmest regards, Rakhmat Adi Sampurno. General Manager.
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HB
Hendra B. M.
8,8
/10
Reviewed 6 week(s) ago
Recommended hotel, affordable price with satisfactory facilities
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1 people find it helpful
Accommodation's Reply
17 Jul 2025
Dear Mr. Hendra B. M. We, from the Management of Hotel GranDhika Setiabudi Medan, would like to thank you for taking the time to provide a good review of our hotel. We are very pleased to have experienced the service from all our staff and felt happy during your visit with us. Once again, we thank you for choosing our hotel as your first choice. We sincerely hope to see you again on your next visit with your beloved family. Warmest regards, Rakhmat Adi Sampurno. General Manager.
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H***i
7,2
/10
Reviewed 7 week(s) ago
A 4-star hotel should have a bellboy, someone guarding the hotel door and guests' belongings can be brought to the room. I stayed there for 4 days and 3 nights, only at check out did a bellboy appear after I complained and was not offered one, perhaps because the hotel was too crowded and guests were less comfortable due to the high holiday season... I am good at rating it well and the receptionist staff, please improve the service. 10 years of ordering on the new app, this time it's disappointing.
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1 people find it helpful
Accommodation's Reply
10 Jul 2025
Dear Mr./Mrs. H*I. Thank you for your kind review of Hotel Grandhika Setiabudi Medan. We sincerely apologize for any inconvenience during your visit to Hotel Grandhika Setiabudi Medan. This correction will improve our service. Once again, we sincerely apologize for any inconvenience. We will ensure that we always provide the best so that all our guests are always comfortable with us. We are happy to welcome you on your next visit to provide a much better experience. Warmest regards, Rakhmat Adi Sampurno. General Manager.
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H***t
9,7
/10
Reviewed 7 week(s) ago
Very pleasant hotel. The location is also close to the city center. You can get everywhere quickly. Breakfast is also pleasant, the location of the place to eat and the menu are delicious.
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Accommodation's Reply
10 Jul 2025
Dear Mr./Mrs. H*t. We, the Management of Hotel GranDhika Setiabudi Medan, would like to thank you for taking the time to provide a good review of our hotel. We are very pleased to have experienced the service from all our staff and felt happy during our visit with us. Once again, we thank you for choosing our hotel as your first choice. We sincerely hope to see you again on your next visit with your beloved family. Warmest regards, Rakhmat Adi Sampurno. General Manager.
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AS
Ady S.
10,0
/10
Reviewed 7 week(s) ago
good, just for breakfast, it would be better to include the price for children (third guest and onwards)
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Accommodation's Reply
10 Jul 2025
Dear Mr. Ady S. We, from the Management of Hotel GranDhika Setiabudi Medan, would like to thank you for taking the time to provide a good review of our hotel. We are very pleased to have experienced the service from all our staff and felt happy during our visit with us. Once again, we thank you for choosing our hotel as your first choice. We sincerely hope to see you again on your next visit with your beloved family. Warmest regards, Rakhmat Adi Sampurno. General Manager.
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MR
Muliana R. K. L.
Staycation
8,5
/10
Reviewed 8 week(s) ago
Hotel staff is friendly and service is good
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1 people find it helpful
Accommodation's Reply
07 Jul 2025
Dear Mr./Mrs. Muliana R. Ke. L. We from the Management of Hotel GranDhika Setiabudi Medan would like to thank you for taking the time to give a good review of our hotel. We are very happy to be able to feel the service from all of our staff and feel happy during your visit with us. Once again, we thank you for choosing our hotel as your main choice. We really hope to see you again on your next visit with your beloved family. Warmest regards, Rakhmat Adi Sampurno. General Manager.
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HS
Hendrik S.
10,0
/10
Reviewed 8 week(s) ago
A hotel that always makes your holiday experience memorable.
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Accommodation's Reply
30 Jun 2025
Dear Mr. Hendrik S. We from the Management of Hotel GranDhika Setiabudi Medan would like to thank you for taking the time to give a good review of our hotel. We are very happy to be able to feel the service from all of our staff and feel happy during your visit with us. Once again, we thank you for choosing our hotel as your main choice. We really hope to see you again on your next visit with your beloved family. Warmest regards, Rakhmat Adi Sampurno. General Manager.
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LQ
Laila Q.
8,5
/10
Reviewed 9 week(s) ago
the room is comfortable. the breakfast is delicious.
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1 people find it helpful
Accommodation's Reply
30 Jun 2025
Dear Mrs. Laila Q. We from the Management of Hotel GranDhika Setiabudi Medan would like to thank you for taking the time to give a good review of our hotel. We are very happy to be able to experience the service from all of our staff and feel happy during your visit with us. Once again, we thank you for choosing our hotel as your main choice. We really hope to see you again on your next visit with your beloved family. Warmest regards, Rakhmat Adi Sampurno. General Manager.
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JR
Jansen R. S.
10,0
/10
Reviewed 11 week(s) ago
A pleasant hotel,
I first stayed at the Grandhika Setiabudi Hotel in Medan City, from Kualanamo Airport directly checked in at the Grandhika Setiabudi Hotel, the room was comfortable, the facilities in the room were okay for the business trip that I had to do. The room price is still reasonable for its class. Breakfast food, delicious to enjoy, many choices to enjoy, both traditional and local food and western food. During the day, enjoy a sip of delicious coffee at the hotel Lounge, delicious and the price is still friendly. The hotel staff is quite friendly and responsive, the hotel location is very strategic, still in the city's business center. Around there are also quite a lot of cafe choices to hang out outside the hotel.
Jansen Sinaga
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Accommodation's Reply
11 Jun 2025
Dear Mr. Jansen R. S. We from the Management of Hotel GranDhika Setiabudi Medan would like to thank you for taking the time to give a good review of our hotel. We are very happy to be able to feel the service from all of our staff and feel happy during your visit with us. Once again, we thank you for choosing our hotel as your main choice. We really hope to see you again on your next visit with your beloved family. Warmest regards, Rakhmat Adi Sampurno. General Manager.
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d***m
Leisure
5,8
/10
Reviewed 11 week(s) ago
Hot room AC, which made me and my family have to check out before time
2 people find it helpful
Accommodation's Reply
16 Jun 2025
Dear Mr/Mrs D***m
Thank you for your valued comments. We do apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and we assure you that we will be looking into each point that you have made. If it is convenient, we would like to discuss your experience further, so that we might learn more about how to improve our property and service for you and our other guests.
Thank you for staying with us, and we look forward to another chance to serve you.
Warmest regard,
Rakhmat Adi Sampurno
General Manager
R***a
Leisure
10,0
/10
Reviewed 12 week(s) ago
comfortable, clean, friendly, delicious food, the best
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Accommodation's Reply
11 Jun 2025
Dear Mr. R*a. We from the Management of Hotel GranDhika Setiabudi Medan would like to thank you for taking the time to give a good review of our hotel. We are very happy to be able to experience the service from all of our staff and feel happy during your visit with us. Once again, we thank you for choosing our hotel as your main choice. We really hope to see you again on your next visit with your beloved family. Warmest regards, Rakhmat Adi Sampurno. General Manager.
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S***a
Business
8,5
/10
Reviewed 12 week(s) ago
Comfortable hotel surrounded by many places to eat
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Accommodation's Reply
11 Jun 2025
Dear Mr./Mrs. S*a. We from the Management of Hotel GranDhika Setiabudi Medan would like to thank you for taking the time to give a good review of our hotel. We are very happy to be able to experience the service from all of our staff and feel happy during your visit with us. Once again, we thank you for choosing our hotel as your main choice. We really hope to see you again on your next visit with your beloved family. Warmest regards, Rakhmat Adi Sampurno. General Manager.
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Number of reviews per page
20
40
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