Dear Mr. Mas B, This is a respectful message from the management of Golden Tulip Essential Tanggerang Hotel. Thank you for your review and feedback. We apologize for any inconvenience you experienced, particularly regarding the condition of the towels, television, and noise level in your room, which did not meet your expectations. This is a significant issue for us, and we will immediately contact the relevant team to improve the quality of our facilities and guest comfort in the future. We greatly appreciate your feedback and hope to welcome you back for a better experience. Sincerely, The Management, Golden Tulip Essential Tanggerang Hotel