The hotel staff were very friendly and helpful and showed us around when checking in.

Worth the price, worth it, family friendly

we arrived at the hotel in the middle of the night because we are stuck on flooded area in sumatra. luckely we are able to pass the area safely and arrived at the hotel around midnight time. but the staff still really help us in confirming the booking and also the settling of the room.

overall ok, the room is small for two people

Everything was good. The staff was friendly. The service was quite satisfactory.

good hospitality from all staff, many options for breakfast and taste good, room clean and the location is strategic overall all good 👍🏻

Thank God, the hotel is comfortable, close to the Arafah Mosque.

Overall, the hotel was quite good, the food was varied, and the receptionist was friendly. Unfortunately, on the second day, we had an unpleasant experience. On the first night, we arrived late at night (3 a.m.) due to a tragic news event. That night, our car was parked in a separate location from the hotel, about 50-100 meters away from the hotel, because the hotel parking lot was full. This was no problem for us, and we thought the parking lot was locked and secure. On the second night, after returning from the funeral home, we returned to the hotel and saw that the hotel parking lot was still empty, so we decided to park there. The security guard allowed us to park, provided we left the key at the reception. It was a bit odd because our parking lot didn't block other cars, but since we were tired, we followed the rules. The next morning, when I was checking out, I was about to put my suitcase in and found that my car wasn't there. I was shocked and surprised that the car wasn't there. It turned out that the security guard had moved it to the parking lot where my car had been the night before. I automatically protested, because there was no notification and I didn't want the car being used carelessly without confirmation. And coincidentally, there were still items in the car that we hadn't brought to the room. As a result, I complained to the receptionist about it, frustrated and angry. What made me even more upset was that the reason my car was moved was because the parking lot would be used by a long-stay customer (they said it had been 2 years or something). If I had been told that night or had there been a sign that the parking lot was reserved for "VIP" guests, I wouldn't have had a problem parking elsewhere. But they didn't tell me. The car was moved haphazardly, and the smell of cigarettes lingered in the car (presumably because the person who moved it had been smoking and the smell had stuck to the car). As non-smokers, we were forced to disinfect the car because we would be using it again for a very long trip (7 hours).

I would love to stay at this hotel again.

The service is good and the rooms are accommodating

The AC is noisy and not cold, people laughing can be heard inside

It was amazing, it was a pleasure to stay here.

Quite comfortable in business matters

Good location, close to mosque and there is Padang restaurant nearby with excellent taste.

Vehicle parking in front of the hotel is limited

The environment is clean, only sometimes there is a smell of cigarette smoke in the corridor to the rooms on the 3rd floor.

Nice hotel, highly recommended. The food is also delicious.

The location is strategic and quite worth staying here, it is clean and comfortable too.

Comfortable, good service and smooth check-in process

Comfortable, good service and smooth check-in process