Dear Mr./Ms. i gede, P.S. Thank you for choosing Khas Gresik Hotel for your business trip on January 12-13, 2026, and thank you for taking the time to write a positive review. We are delighted to hear that you were satisfied with the excellent location, convenient transportation, friendly service from all staff, including the security team, as well as the cleanliness of our hotel. This compliment is a great motivation for us to continue maintaining and improving the quality of our service. We hope to welcome you back again on your next visit to Gresik. Sincerely, Khas Gresik Hotel

Dear Mr./Ms. Q*l, Thank you for choosing Khas Gresik Hotel and for taking the time to provide us with your valuable review and feedback. We apologize for any inconvenience you experienced regarding the insufficient lighting in your room, the absence of a ceiling light above the bed, and the air conditioning leaking onto the ceiling above the bed in room 309. We have forwarded your feedback to the relevant team for immediate investigation and repair to prevent such incidents from happening again. We appreciate your attention to detail, which helps us improve the quality of our facilities and guest comfort. We look forward to welcoming you back again for an even better experience next time. Sincerely, Khas Gresik Hotel

Dear Mr. Aminatus S., Respectfully yours, Kas Gresik Hotel. Thank you for taking the time to share your stay experience with us. Thank you for your excellent review (10/10) and for your trust in choosing Kas Gresik Hotel as your accommodation on two separate occasions. We are very grateful that you felt comfortable with our location near the Sunni Gresik religious sites, the tranquil atmosphere of the hotel, and the amenities such as the Quran and prayer equipment in your room, which are part of our commitment to providing Muslim-friendly service. Your satisfaction and the consistent quality of our service are a great inspiration to our entire team to continuously maintain and improve our services without compromising quality. Thank you for your well wishes and congratulations. We hope to welcome you back again on your next visit. Sincerely, Kas Gresik Hotel

Dear Mr. Julius C., Thank you for taking the time to write such a detailed and honest review of your stay at Hotel Khas Gresik. We sincerely apologize for any inconvenience you experienced, particularly regarding the condition of your room, the electrical system, the functionality of the TV and remote control, the air conditioning, leaks, the condition of the bathroom, the odor in the room, and the quality and taste of the food. Your feedback is of utmost importance to management and has been forwarded to the engineering, housekeeping, and food and beverage teams for immediate and thorough investigation and repair. We deeply regret your concerns regarding safety issues such as exposed wiring and the condition of the bathroom amenities. These did not meet our established service and safety standards and will be prioritized for future evaluations and gradual improvements as planned. Furthermore, we appreciate your appreciation of the friendliness of our staff and the hotel's location. We will continue to maintain and enhance our team's commitment to service. We hope to have the opportunity to welcome you back in the future for a more comfortable and enjoyable stay. Sincerely, Medy Swasongo, General Manager, Hotel Khas Gresik

Dear Mr./Ms. R*y, Thank you for choosing Khas Gresik Hotel and for taking the time to write a review about your stay from December 31, 2025 to January 1, 2026. We appreciate your feedback regarding the cleanliness of the room, particularly under the bed and the condition of the blankets. We have informed our housekeeping team to improve the accuracy and cleanliness standards in the future. We are pleased to hear that you enjoyed the quality of the food, the variety of the breakfast menu, and the bottled water, which are among the highlights of Khas Gresik Hotel. Your compliments motivate our team to continue maintaining and improving the quality of our service. We hope to welcome you back again for an even more comfortable and pleasant stay. Sincerely, The Management Team, Khas Gresik Hotel

Dear Ms. Yulia, Sincerely, Kas Gresig Hotel. Thank you for taking the time to share your stay experience with us. Thank you for choosing Kas Gresig Hotel as your accommodation. We are delighted that you felt comfortable during your stay with us. Your feedback regarding the lighting in the room being too dim for our concept has been noted and will be forwarded to the relevant team for consideration in order to improve guest comfort. We hope to welcome you back on your next visit to Gresig. We look forward to welcoming you with even better service. Sincerely, Kas Gresig Hotel

Dear Mr. Ha, Kas Gresig Hotel would like to express our deepest respect and gratitude for taking the time to share your stay with us. We apologize if your stay did not meet your expectations. Your feedback is very important to us, and our team has taken this seriously and will evaluate and improve it immediately. Providing the best service and ensuring the comfort of all our guests is our top priority. We hope to have the opportunity to welcome you back again so that we can provide you with an even better and more memorable experience. Sincerely, Kas Gresig Hotel

Dear Mr./Ms. G*t, Sincerely, Hotel Cas Gresig. Thank you for taking the time to share your experience with us. We apologize if your stay did not fully meet your expectations. Your feedback is very important to us, and our team has taken this seriously and will evaluate and improve it immediately. Providing the best service and comfort for all our guests is our top priority. We hope to have the opportunity to welcome you back again so that we can provide you with an even better and more memorable experience. Sincerely, Hotel Cas Gresig

Dear Ms. A*a, Thank you very much for taking the time to share your experience at Khas Gresik Hotel. We are delighted to know that the service and comfort we provided was very impressive. Providing the best service and maintaining guest satisfaction is our top priority. We sincerely hope to welcome you back again and provide you with an even warmer and more memorable experience on your next visit. Best regards, Khas Gresik Hotel

Dear M*O, Sincerely yours, Khas Gresik Hotel Thank you for taking the time to share your experience with us. We apologize if the breakfast menu provided did not meet your expectations. This valuable feedback is our main concern in continuously improving the quality of our service as well as the variety of breakfast menu in our restaurants. Providing the best service and comfort to all our guests is our top priority. We sincerely hope to welcome you back to Khas Gresik with even better and memorable experiences. Sincerely, KHAS Gresik Hotel

Dear Sir/Madam E***A, Warmest greetings from KHAS Gresik Hotel. Thank you for your positive feedback. We are pleased to hear that you found our location strategic, our pricing affordable, and your stay comfortable. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back for another pleasant stay. Best regards, KHAS Gresik Hotel

Dear A*u, Welcome to Hotel Kasgresik. Thank you very much for choosing to stay with us. We are delighted that you found our hotel clean, comfortable and up to standard for Muslims. As a Muslim-friendly hotel, we provide prayer mats and prayer robes in all rooms. We are also delighted that you were satisfied with our breakfast. We look forward to welcoming you back soon and hope that your stay will be even more memorable. Thank you, Hotel Kasgresik.

Dear Valued Guest, Thank you for choosing to stay with us and for taking the time to write a review. We appreciate your feedback and we are committed to providing even better service during your next visit. We look forward to welcoming you back to Khas Gresik again. Best regards, Management

Dear Khairizan B. A., Mr Warmest greetings from KHAS Gresik Hotel. Thank you for taking the time to share your experience with us. We are truly delighted to hear that our service and hospitality left a positive impression on you. Delivering the best service and ensuring guest satisfaction are always our top priorities. We sincerely look forward to welcoming you back, and to creating an even warmer and more memorable stay on your next visit. Best regards, KHAS Gresik Hotel

Dear Guest, Warmest greetings from KHAS Gresik Hotel. Thank you for taking the time to share your experience with us. We are truly delighted to hear that our service and hospitality left a positive impression on you. Delivering the best service and ensuring guest satisfaction are always our top priorities. We sincerely look forward to welcoming you back, and to creating an even warmer and more memorable stay on your next visit. Best regards, KHAS Gresik Hotel

Hello Hardy W! All of us at Hotel Kasgresik would like to sincerely thank you for your kind comments regarding your stay with us. We are delighted to hear that you were satisfied with our hotel's service and comfort. Excellent service and guest satisfaction are our top priorities. We look forward to welcoming you back soon and look forward to providing you with an even more warm and memorable stay. Thank you! Hotel Kasgresik

Dear Guest, Warmest greetings from KHAS Gresik Hotel. Thank you for taking the time to share your experience with us. We are truly delighted to hear that our service and hospitality left a positive impression on you. Delivering the best service and ensuring guest satisfaction are always our top priorities. We sincerely look forward to welcoming you back, and to creating an even warmer and more memorable stay on your next visit. Best regards, KHAS Gresik Hotel

Dear Mr. Dhany, Warmest regards, Khas Gresik Hotel. Thank you for staying at our hotel and we really appreciate you taking the time to share your feedback about our hotel. We are very happy to hear your feedback and we are committed to providing even better service during your next visit. We look forward to welcoming you back to Khas Gresik Hotel again. Best regards, Khas Gresik

Dear Valued Guest, Khas Gresik Hotel would like to extend our sincere gratitude for taking the time to share your experience with us. We apologize if your visit did not meet your expectations. Your feedback is extremely important to us and our team takes it seriously and will evaluate and improve it promptly. Providing the best service and taking care of the comfort of all our guests is our top priority. We hope to have the opportunity to welcome you back again so that we can provide you with an even better and memorable experience. Sincerely, Khas Gresik Hotel