Overall Ratings & Reviews JW Marriott Hotel Medan

The staff is very friendly and communicative. Thank you to Mba Mona & Lisa 🫶🏻

Overall the room is okay, there are more choices of breakfast menu for children.

This is my honest review, if possible 10 stars for this hotel because when you enter the staff 10 thumbs up for all of you guys, the service is very friendly, the receptionist is also great, the room is clean, it smells good, the food is also very delicious. If possible I want to go back to the JW Marriott Hotel Medan, basically you must stay here if you go to Medan.

Ok. Location, service, comfortable.

Thank you to the receptionist staff who cleaned the room on the 29th floor above to my son and daughter, this is a lucky thing for us, because our son and daughter miss the beautiful atmosphere of Medan city through the highest floor of the best hotel in Medan city

Comfortable, strategic location

Luxury hotel, so happy to be able to staycation in this hotel! We will come back soon

Just maintain and improve the friendliness of the staff.

The friendliness of the staff could perhaps be improved.

great service is very good and fast, swimming pool facilities and others are great, especially the steam room and sauna. delicious breakfast and lots of variations, suitable for bringing children because there are many kids menus. Hotel security is maintained extraordinarily and the service is very good.

Is not jw marriot standard. Bad.

Great experience and glad for the best service from the chef..

Weekend getaway in premier deluxe type, clean room, delicious breakfast in Heritage restaurant, friendly service. Will come back again.

First arrived at the hotel. I was most pleased with the festive Eid decor attributes. According to my expectations before staying. And after arriving, the receptionist was very helpful, named Ms. Shanty. And her friend who had put my stuff directly in my room. And the most interesting thing is the guy who took my photo. When I was in the lobby I forgot his number. Thank you, sir, for the beautiful photos and really helped me get these beautiful photos during Eid. And thank you to all the staff who were very friendly and helped us. I will recommend my friends to stay here. Always success for jw. Marriot Medan. The best 🙏🫶💯❤️👍🏻

The best hotel service in Medan, no wonder the hotel is the most expensive.

Exceptional Hospitality and Outstanding Service! I recently had the pleasure of staying at JW Marriott Hotel Medan, and I cannot say enough wonderful things about my experience—especially thanks to the incredible front desk team. Even though the room was not ready when I arrived around 8pm, their dedication to guest satisfaction was evident in every interaction. Maggie from operator provided me with seamless check-in, accommodating special requests, and offering thoughtful recommendations, including a late check out. She really went above and beyond to ensure I felt welcome and cared for. Her genuine hospitality and attention to detail made all the difference. It’s rare to find such a perfect balance of professionalism and warmth, but this team has mastered it. They are the heart of the hotel, and their efforts did not go unnoticed! Thank you again for making my stay so memorable—I will definitely be returning!

Nice environment. Location is strategic. Easy access. Worth it.

The staff in Valencia are very kind and humble. Please give them a promotion 🙏🏻.

Overall experience was delightful. My only concern was there were very few vegan options during breakfast buffet.

The friendliness is okay, just need to improve the smile again. Sometimes that's where the interest of a staff towards the customer lies. Thank you