I booked a non-smoking Executive room. After a long trip from Yogyakarta, I arrived at the hotel at 10:30 PM. Checking in, I was given the room I booked. I entered the room, but it wasn't the right one. The smoking room was so smelly that my children, who are allergic to cigarette smoke, couldn't stay in the room.
I complained. The receptionist told me that upgrading to a suite would cost an additional 1 million Rupiah. However, the receptionist helped me contact the hotel manager, Mr. Imam (if I'm not mistaken). After my complaint, my room was upgraded to a suite at no additional cost. I had a good rest, and the room was non-smoking. Thank you, Manager. You are the best. If I go to Pekalongan, I will stay again.