l***d
8,5
/10
Reviewed 4 day(s) ago
Good, clean, quite comfortable, strategic.
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Genio Hotel Manado
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Overall Ratings & Reviews Genio Hotel Manado
Traveloka (5.669)
8,5
Very Good
From 5.669 reviews
Provided by travelers on
Cleanliness
8,6
Room Comfort
8,5
Meal
8,0
Location
8,4
Service and Facilites
8,5
People often mention about Genio Hotel Manado
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Staff Friendliness (112)
Bedroom (105)
Bathroom (89)
Room Space (87)
Distance to City Center (85)
Ambiance (83)
Hotel Area (78)
Accessibility (73)
Surroundings (67)
Wifi (59)
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Traveler Reviews Genio Hotel Manado
Number of reviews per page
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40
Customer reviews
L***a
9,4
/10
Reviewed 1 week(s) ago
So far, okay with the price and facilities, they are comparable. It's just that yesterday during breakfast, the side dishes ran out. So I had to wait a while for them to be refilled. But otherwise, okay.
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G
Guest
6,6
/10
Reviewed 1 week(s) ago
Not so good. I booked a smoking room on the app, but when I arrived at the hotel, I couldn't smoke. Disappointing.
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Accommodation's Reply
01 Oct 2026
Dear Valued Guest, Genio Manado Hotel would like to inform you that we appreciate your feedback regarding your recent stay. We sincerely apologize that the smoking room did not meet your expectations. Currently, we do not have any smoking rooms, but we do have a designated smoking area available for all guests. Thank you for sharing your experience, and we hope you will give us the opportunity to serve you again in the future. Sincerely, Genio Manado Hotel
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YS
Yonas S.
8,5
/10
Reviewed 1 week(s) ago
Just a suggestion: If possible, have a smoking-only room. It's quite tiring to have to go downstairs and hang out on the hotel terrace just to smoke, like a hotel security guard.
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D***y
Business
7,8
/10
Reviewed 2 week(s) ago
There are lots of cockroaches in the bathroom, and there are also baby cockroaches on the bed. Hmm, hopefully this can be improved.
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Accommodation's Reply
25 Sep 2026
Dear Valued Guest, Warm greetings from Genio Manado Hotel! Thank you very much for taking the time to share your valuable feedback with us. We must apologize for any disappointment or inconvenience you may have experienced. We are deeply saddened to hear of your negative comments and experience regarding our services, and we regret that we were unable to meet your expectations. Please rest assured that we have taken appropriate action to address the issues you reported. Thank you again for choosing Genio Manado Hotel, and we hope to have the opportunity to welcome you again in the future. Sincerely, Genio Manado Hotel
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M***d
10,0
/10
Reviewed 3 week(s) ago
Good, recommended for people who come to Manado.
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H***o
Business
9,4
/10
Reviewed 3 week(s) ago
Hotel with the best car parking facilities.
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H***o
Business
9,4
/10
Reviewed 3 week(s) ago
Best location with best price.
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F***n
Transit
8,1
/10
Reviewed 4 week(s) ago
Whether it's because I'm a parno or because the sound quality is not good, at 3 am I heard someone laughing in the room, even though I was staying alone. But the sound from the room next door was indeed audible.
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G***a
9,7
/10
Reviewed 6 week(s) ago
Quiet, comfortable, nice, clean, quiet.
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jJ
jonada J.
8,5
/10
Reviewed 10 week(s) ago
The hotel staff service was good, but the food court is still a bit far from the hotel. Thanks.
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N***l
Business
10,0
/10
Reviewed 11 week(s) ago
Strategic location, good, friendly service. The room was quite good, close to tourist attractions, and very easy to access. Overall, it was quite good.
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S***i
8,5
/10
Reviewed 12 week(s) ago
Genio Hotel Manado is very satisfied and comfortable staying here.
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1 people find it helpful
D***l
10,0
/10
Reviewed 12 week(s) ago
Comfortable and nice hotel for a 3 star hotel.
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2 people find it helpful
MA
M Ariesetiawan
Business
8,5
/10
Reviewed 14 week(s) ago
The hotel is nice, neat, clean, and comfortable. The service is also good and friendly.
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1 people find it helpful
YOSUA R.
8,5
/10
Reviewed 15 week(s) ago
Appreciation for the youngest CS who likes to help.
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1 people find it helpful
Y***A
8,5
/10
Reviewed 16 week(s) ago
The hotel staff, especially the female customer service representative, are the youngest, cool, reliable, and helpful. Thank you, GBU.
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1 people find it helpful
SI
Sonny I.
Business
8,8
/10
Reviewed 16 week(s) ago
Awesome, full, next time I book again.
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Y***n
10,0
/10
Reviewed 16 week(s) ago
The hotel rooms and facilities are excellent, with a comfortable and peaceful atmosphere. Highly recommended, this affordable yet great hotel in the city.
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1 people find it helpful
F***i
8,5
/10
Reviewed 16 week(s) ago
The rooms are clean, tidy, and comfortable. The staff is also friendly and the service is fast (fast response).
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