Upon arriving at the hotel in the morning, I was exhausted from a long journey. I informed Ms. Alifa at reception, and I was pleasantly surprised by her prompt response and eagerness to find a comfortable solution for me. She arranged for me to check in early and even upgraded my room so I could rest immediately.
Ms. Alifa coordinated directly with her team to prepare the room, and it took only about 15 minutes for it to be ready. When I entered, I was impressed. Despite my early check-in, the room wasn't rushed or rushed; it was spotlessly clean, tidy, and comfortable, and the towels were fresh and carefully prepared.
I extend my sincere thanks to Ms. Alifa and the housekeeping team, especially Mr. Wan, for their professional service and attentiveness. This experience truly made me feel valued and respected.
I wholeheartedly recommend this hotel. The warmth and professionalism of the staff, combined with the cleanliness and tidiness of the rooms, reflect a high level of service.