Overall Ratings & Reviews Le Grand Hanoi hotel – The Sun

Rooms are old and small, price is not as good as other places, hallway smells of cigarette smoke even though there is a no smoking sign

The room is much worse than the picture. The actual room is very small, the furniture is old. The air conditioner is missing the lid. The towels are old and stained. The magnetic card for the door cannot be opened, every time I have to ask the staff to use the master card to open the door. Normally, other hotels, if the guest has booked and paid in advance but arrives late for check-in, the hotel will call to ask, but here, we arrived at 6pm and didn't care.

Friendly staff, good customer care

Cool, clean, nice room

Clean Affordable price Hot and cold water available Free side dishes available

The space around the hotel is quite noisy and the room interior is quite rundown. The receptionist is cute and very willing to support customers!!!

The do not disturb sign was hung on the door. But the housekeeping staff still opened the door and rushed in without knocking or anything because they thought I wasn't in the room. After seeing someone, the lady panicked and said "Oh no, this room is occupied" and then started asking me if I wanted to clean the room? I was on a business trip alone and was rushed into the room like that, I was shocked and stunned, I don't know if couples have ever had the same experience. The room was quite smelly and there was water leaking from the ceiling. Overall, the price was reasonable so I had to accept it. The only thing I noticed about the housekeeping staff was that they didn't respect the privacy of the guests at all. She didn't apologize or give a reason because she couldn't see the sign, she just said "Oh no, this room is occupied" and that was it.

Friendly staff can help change rooms. There are melon seeds and ginger for guests to snack on. I don't see a noodle menu, so I ordered a national product like Hao Hao or Modern cup noodles.

Hi, I forgot something at the hotel. Is there any way to get it back?

Nice room, enthusiastic and friendly staff. Easy to find location because it's right at the beginning of the main road. Very satisfied! I will come back next time.

Room is good for the price, the hotel has vintage tiles so at first I thought the floor was old. The bathroom has a dirty corner but overall it is clean and suitable for the price

The hotel's sign is Saigon Sun, not Le Grand Hanoi. Because my flight was delayed, I arrived late. The receptionist told me that there was no standard room left, only a deluxe room, and they would upgrade me for free. However, when I got to the room, I found the room quite dirty, the bed sheets and pillows were yellow, the toilet and bathroom showed no signs of being cleaned before the guests arrived, and the room was quite small. Although the hotel provided instant noodles and bottled water for free, the bottled water was cheap, and the brand was unknown to me. There was also a cooler under the reception desk that sold aquafina 🙂

The hotel arbitrarily canceled the room 3 hours after booking without refunding the hotel fee. Contacted but not resolved yet.

The room is leaking. The curtains are wet. The room is not like the picture.

The room was clean. I wanted to watch TV but I couldn't turn it on. I only stayed for a day so I didn't call the staff.

The name is Lee Grand Hanoi Hotel but when we arrived it was Saigon Sun Hotel. Power outage in the middle of the night from 11pm to 1am due to a problem with the hotel's electrical system. The room is old and run down.

The hotel was built a long time ago so the brick floor is a bit old. View overlooking La Thanh station if on a high floor. Plus point, the hotel supports early check-in at 12 o'clock, but late check-out will incur an additional fee. The receptionist is cute.

The room is a bit old but clean, the hotel has free snacks, free drinks, and cheerful service

The furniture is too old, the wardrobe is too old, the toilet is also old

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