Dear Mr. Yudhistira A., "Warm greetings from Urban Style Hotel, Azana Hotels Collection" Thank you for choosing to stay at Urban Style Hotel, Azana Hotels Collection and for taking the time to share your experience with Urban Style Hotel, Azana Hotels Collection. We apologize for any inconvenience you may have experienced. We have forwarded your comments and suggestions to the relevant department and will be of further concern. Guest facilities and services are our main focus and we continue to improve them to provide maximum satisfaction for all our guests. We truly understand the importance of every visit and want to ensure that every guest is satisfied with the service we provide. Thank you again for your review. We look forward to welcoming you back to Urban Style Hotel, Azana Hotels Collection and providing you with an even more satisfying experience. Sincerely, Angga Darmawan Sukmana, General Manager