Overall Ratings & Reviews Alani Sea Vew Hotel

Very bad! Received a reservation from the beginning of July but refused without reason at midnight on the day the customer checked in and of course at that time the customer could not find a replacement room! The staff attitude and service quality of the hotel are very very bad!

The housekeeping staff was the worst impression during this stay. The housekeeping staff always rang the bell early around 7-8am and when they came to clean, before the guests had left the room, they flipped the bed covers very hard, causing dust to fly everywhere. Then a fat staff cleaned the bathroom, called out to the staff who made the bed to ask how many towels there were, if they were enough, if they were dirty? Asked rudely in front of the customer, as if to say that if there were any shortages or dirt, they should leave a note and make the customer pay for it or something? Stayed for 5 days, but by the morning of the 4th day, at 10:30am, they didn't bother to come up to clean the room. Called the receptionist and they said that today they had many rooms and they would clean before 2pm. Why didn't they clean late the previous days when there were few rooms, but they came knocking on the door early??? The cleaning of the rooms and bathrooms was very hasty and dirty. The stains were still there the next day and not clean. When cleaning the rooms, all the staff wore dirty slippers into the rooms. When I checked in in the afternoon, they didn't clean the room. I still saw shoe prints in the room, while the customer was walking barefoot in the room, not wanting sand on the floor and bed, so he left his shoes and slippers outside very consciously. Another thing, the elevator was terribly small, only enough for 4 people under 50kg. The customer was waiting for the elevator. But the cleaning staff saw the elevator coming and went down first. I asked why he was cutting in front of the customer who had a small child, and that staff replied, "When the elevator comes, just go down." I was shocked, but I didn't want to argue because I felt it was not worth arguing with people who think like that. The male receptionist who carried the suitcase for the customer also offered to use the car service to go sightseeing at this price and that price... The cleaning staff on the breakfast floor only focused on cleaning the table for foreign guests. While my table had been eating for 5 days, no one took the initiative to clean the table. Vietnamese or foreign guests, they all paid the same amount. Should be more respectful and tactful. The hotel only deserves 3 stars in all aspects. Because the family booked the room a few hours before the stay, there were not many options for this summer vacation when DN was shooting fireworks.

We stayed there with two other families. We're all very happy with the staff, great services, helpful and always polite and pleasant. Harry was always helpful and Lisa made the best cocktails in town 😊 We've tried margaritas, Tequila sunrise and Pink collata. Would stay there again if we go to Da Nang. A small and cozy hotel.

Staff here, they are very good, 5 star. Special thanks to Helen, Steffie, MaRiO, they are friendly, support well.

The soundproofing is too poor, the room next door can hear the conversation when going to the toilet, the elevator is a bit squeaky, the queen bed is like a regular bed, the staff is friendly, the spring mattress is sagging and creaking after being used for too long In general, the facilities and service are very bad, 4 stars, not worth the money

thang máy nhỏ, hồ bơi nồng mùi hoá chất, đồ ăn sáng không hấp dẫn lắm, nhân viên nhiệt tình.

Weak air conditioning system. Changed room but still not cool

Khách sạn bé quá, nhìn tổng quan bên ngoài chỉ giống 3 sao thôi, lối đi vào phòng bé quá, cầu thang máy cũng chật, được cái phòng ốc sạch sẽ tạm được, không quá rộng nhưng vẫn thoáng. Tại khách sạn diện tích nhỏ quá nên cách âm không tốt, tối vẫn nghe thấy tiếng trẻ con ở phòng khác, bể bơi và các dịch vụ khác cũng đơn giản bé bé thôi. Hôm rày mình có dùng cái máy sấy mà nó giật với nổ phát khét lẹt sợ quá mà quên chưa báo ksan, có gì khách sạn check lại với ạ. Điểm cộng là buffet ngon quá là ngon và no ạ, nma mình đi trúng hôm nhà nào đó có trẻ con la hét kinh quá.

The hotel has good service quality, enthusiastic staff, warm and clean swimming pool. Many facilities such as spa, free bicycle, motorbike rental, breakfast buffet, are right in the center, a few minutes walk from My Khe beach. Will come back in next trip to Danang.

Clean hotel. Friendly employee. Thank you Helen for supporting me so much. Will be back in the near future.

Quick check-in and check-out. Staff are extremely friendly and support us very enthusiastically especially Hana and Lina. If I have a chance I will definitely come back to the hotel. Highly recommend for everyone!

Khách sạn sạch sẽ, mấy bạn lễ tân phục vụ tận tình, sẽ ghé lại cho những kỳ nghỉ sau

Clean hotel. Lovely enthusiastic staff. Thank you alani for helping me have an enjoyable stay

Phòng sạch, rộng, các vật dụng mới, nhân viên thân thiện. Hạn chế thang máy quá nhỏ so với khách sạn 4 sao. Ăn sáng quá tệ chỉ khoảng hơn 10 món không phù hợp với tiêu chuẩn 4 sao.

The room is like the picture, clean, nice sea view, enthusiastic staff, minus the small elevator :)

Nhân viên nhiệt tình. View đẹp...

The hotel is clean, the staff is very polite from the time of reception to check out. The location is near the sea, so it is very convenient to take a bath. Very pleased!

Liked the hotel because of the ok sea view. Friendly and enthusiastic service and reception Nice location 5 minutes to the beach, easy to book grab

New, clean room, friendly and enthusiastic staff. Bright sea view room can watch the sunrise. highly recommend this hotel.

Service is good, hotel rooms are nice. I'm so excited when staying here.