The receptionist is very careless which is detrimental to customers. I called and WA, can you pick me up at Banyuwangi City Station? The answer is yes. And when it was time to pick me up, it turned out the driver hadn't left yet, I had to wait 1.5 hours at the station. The hotel is very far away and there is no grab or gojek. When I checked out, because I had been trying to find Grab or Gojek for 1 hour and couldn't find a driver, finally I asked for help to be taken from the hotel, but it turned out that the response was very slow, there was no clarity, the admin didn't even know what to do. Here there there. Finally I walked to the station carrying the baby and lots of things. If you can't deliver, you should be informed carefully or provide a solution because there are no online motorbike taxis, you can look for a motorbike taxi or other vehicle. This is the first time I have received facilities like this in 3 star class, not recommend to staycation at Margo Utomo Resort!