The staff were friendly, the location was convenient for getting to tourist attractions, and the amenities were complete, although the soundproofing was a bit poor, which might be annoying for those sensitive to noise. The breakfast was also quite limited and lacked variety. My biggest drawback was probably the issue with our belongings. When we checked in, we left a bag of buffalo meat and a bag of beef under the information desk and forgot to pick them up. Three hours later, when we went back to look for them, they were completely gone. We asked the staff, but she was quite indifferent, though we overlooked it because it was our fault. However, I later left my luggage at the hotel to go sightseeing and had a purple Labobu plushie attached to my bag. While on the way back, I discovered it was missing :((( The clasp was still intact. I'm really disappointed about the security. I hope everyone will pay more attention to their belongings and not make the same mistake as me, huhu.

The staff are very helpful and friendly, the hotel room is spacious and clean, near the beautiful lake...

Good location near market and bus station Room service ok

Staff are friendly and helpful but bathroom is not really ok.

Nice hotel, attentive service, great

Enthusiastic staff, arrived early and still let guests check in to rest, spacious and clean room

Friendly staff, everything was fine

The hotel is ok, convenient location

Very good hotel, clean rooms, excellent service

The hotel staff is communicative, friendly, and helpful. I will stay again if I visit Sapa.

It was a great pleasure to stay at Freesia Sapa Hotel. Nice and friendly staff, located in a good area near Sapa Lake & Sapa Market. Good ambiance.

I love to stay here in Freesia Hotel Sapa, because it wasn't my expectation that the distance to the city would be so great. This is my first time coming to Sapa and I love it.

The hotel is big, spacious, and has comfortable car parking. Will come back next time.

The staff was very friendly. I came from Hanoi at 5 in the morning and could check in early without any payment, thank you so much. When I come back to Sapa, I will stay at your hotel again. Keep up the good service 🤩.

I was really fascinated with the hotel's hospitality. I want to thank you to the old man (maybe the owner) when we arrived at Sapa 04.00 AM, the old man immediately helped us to our room and we got our room in the morning, imagine which hotel was able to do that? I think this is the only one best service I have ever had. I also want to thank the other staff whom were really friendly to us and serviced great breakfast during our stay. Can you imagine that I only booked for 1 night in this hotel, after that I decided to extend one more night because I love this city and the hotel was really comfy as well. Sure I will come back again to this city and Freesia Hotel. Thank you so much.

Nice room near places to visit, will visit again if I have the chance

Enthusiastic staff in accepting luggage storage and consulting, buying cable car tickets, renting motorbikes for guests. Swimming pool is outside the hotel, tempered glass at the coffee shop has 2 broken ones. Sapa is not the season to go, so it's okay. I feel empty. The hotel doesn't look as sparkling as in the photo 🥲 but in return the staff are very enthusiastic

I stayed for two nights in Freesia Hotel. The first reason I picked this hotel is the location is near the bus stop from Hanoi. In fact, this location is also located near Sapa Lake and a 5-minute walk to Sapa City Center. Everything was good. The room is spacious, supplementary is complete, and they even provided us with a hair dryer. Staff were helpful, too.

Sangat memuaskan, staf sangat ramah, makanan hotel enak dan bervariasi.

Staf begitu friendly dan welcome. Hotelnya bersih dan nyaman. Kami sampai disapa jam 5 pagi, tetapi bisa langsung check in karena resepsionis 24 jam dan itu sangat membantu sekali. Tempatnya juga tidak jauh dari titik kumpul sleeper bus.