Overall Ratings & Reviews Hotel Istana Ratu

Decent place to stay for just 1-3 days. No wifi and the cleanliness just not it.

The staff was very accommodating during check in and check out.

This hotel is very old. No room.service. I should asked them for change my towel. No cleaning room eventthough I was stay more than 5 days . Many crocks in the room.

Very strategic, close to offices and places to eat.

The room atmosphere needs to be improved to be more comfortable and the cleanliness of the bathroom needs to be improved to look clean as well as the lack of Wi-Fi and food facilities.

The room doesn't smell good and I want to put clothes in the wardrobe but the wardrobe smells.

Actually the facilities are okay for a budget hotel. The room is quite spacious, the AC works well, the heater is also okay. It's just not well maintained. The bathroom is not clean, toiletries are not provided. There is a horror nuance because there are many spider webs at the entrance to the room. Hopefully it can be improved again.

very bad, there are rats in the room, the staff is so-so, dirty towels, dirty bathroom, very disappointing service

very shabby old hotel, only strategic location

Some of the room lights were out, the room was not clean, the bathroom needs to be renovated, soap, shampoo, toothbrush, toothpaste were not available, there was an additional 100 thousand per night for 1 additional person, in other hotels there was no additional money, please pay attention in the future.

Suitable for travelers who want to test for a visa

The hotel is not very clean, boss.

Bad experience, clogged sink, musty smelly room, just checked in there were used towels, lots of hair, AC was not cold. That's all and thank you 😔🙏🏼

Nice place but not clean enough.

Friendly staff very helpful, close to US embassy.

Queen Jaya palace hotel always.

The toilet couldn't be flushed. But other than that OK for the price.

The hotel is derty. The bathroom is smelly and cigarettes bud every wheree, never been clean maybe, bed room smells cigarettes, spider wab every where, no food is OK, no water to drink, no toiletries, Hotel place is OK

Not recommended for people who don't like the smell of cigarette smoke, because even the lobby smells like cigarettes, the bed sheets don't look like they've been changed, which I like is being able to check in more quickly.

The hotel is quite good. Thank You.