Overall Ratings & Reviews Verse Luxe Hotel Wahid Hasyim

the location is great. the smell of the toilet could be smelled from the bed. the WiFi internet connection was really slow, and cellular connection reception was also bad. there are gaps in the floor (parquets) (in the picture).

The jacuzzi in the room was comfortable, the location was very strategic, there were cards for playing games, but the jacuzzi leaked and made it wet. The room also smelled a bit musty, probably because the carpet was rarely vacuumed. The room's WiFi connection to Netflix also didn't work.

Please improve the management so that check-in is on time like other hotels. I don't think I'll stay here again because check-in was 3 hours late from the scheduled time.

The experience was impressive, the staff service was friendly, minus one thing is that check in took quite a long time.

The check in process was slow. I had to wait 30 minutes at the lobby in order to check in. It was 2 PM and lots of people were checking in as well. There was only one receptionist. But the room is clean and cozy. The AC worked just fine. You can have a relaxed night in here. The hotel is nearby the Sarinah, so you can have dinner there (walkable). Overall it's a good experoence.

The Wi-Fi connection is terrible, and the internet speed is very problematic. Otherwise, it's okay for the price. The food is decent, and they have Indomie noodles. The location is definitely strategic.

The receptionist was okay. The phone service from the room to the hotel was slow to respond or the phone was not answered. The bottom of the mattress was very dusty. The minibar in the room was a bit dirty. The toilet glass in the toilet was dirty and still had traces of previous guests. The clothes hanger was not placed properly because it was in the minibar, so I was more worried about clothes getting wet from the drinks we made.

OK although not as OK as a few years ago when it was still VERSE LUXE

Old AC, broken power outlets, smelly towels, no soap, no mat, no hair dryer, room not as ordered, complaints not followed up, terrible elevator, overpriced, so many problems.

The water gun sprayer in the bathroom was not working. I found hair on top of my pillow case. Internet was sucked. I kept on relogin the wifi connection for my devices. TV was disconnected to the internet twice so I called the engeneering to fix it. Window side was dirty so I could not be able to see the view clearly. Telephone inside the room was noisy. It might be a problem with the cable or the line. I could not hear the voice clearly. I booked the room for 2 adults but the towel that provided was only one and the quality of the towel was bad. The only good thing to stay here was the jacuzzi and room temperature. The management need to make some improvement! Is not worth the money.

There was only one towel, no slippers, and no doormat. After asking the front desk, it turned out they'd forgotten. There were only two 330ml bottles of complimentary drinking water. Even after breakfast was finished, the omelettes were still not delivered.

Overall, the service rating is 7/10. There are a few points to consider as well. 1. A deposit is required for the key (mandatory), and I only received one key, and the one I received was problematic. 2. There are only three in-room hairdryers, so usage is limited to just one hour 😅. 3. Breakfast options aren't extensive, and the food is cold (dining is at 7).

Overall, everything was very comfortable. I will definitely come here again next time.

Several times I got a room with a hot AC but the staff responded well and fixed it straight away.

Check-in must be on time at 2 PM. If you want to check in early, you have to pay 300 RB. My first room smelled a bit stuffy. The AC wasn't cold. I complained to the receptionist, but the resolution was a bit slow, so I finally asked for a room change. Well, in the new room, the water was small for GPP because the AC was cold. The most impressive thing was the housekeeping was very honest. I didn't realize that my daughter's ring had fallen from my jewelry box. After walking around G.I all day, when I got home, I saw my daughter's ring on the dressing table. Wow, I'm so grateful that the lady was honest and kept the ring. Even though if she had taken it, I wouldn't have known it was missing. I probably realized it after checking out. But because the lady was honest, I was very grateful. Maybe the thank you money I gave wasn't worth the price of the ring she kept, considering the ring was pure gold. But I hope the lady is happy and can continue to be a good, honest person. Thank you, Ms. Nisa 🙏🏻😊

The checked in was easy,you need to deposit 100K & as usual show your local ID.The bed size I think it's Queen size as the bed sheet wasn't tucked in enough.The cleanliness was OK & again only need to improve cleanliness of the bathroom area.Mould is growing in every corners of the shower area.The second day when I asked to clean my room was not cleaned properly.I assumed wasn't the same Housekeeping who did it because the day 1 when I asked to clean my room was excellent.The second cleaned I found piece of plastic & tissue paper under the sink near toilet bowl & the duvet cover had a visible stain on the bottom of the duvet.Other than that I love the location of the hotel is an easy access to Sarinah & Pasar Tanah Abang.

Many of the room facilities were not functioning, we even had to move rooms twice and the room had mice, even when we moved rooms it was still the same.

I think staying here once is enough. The room cleanliness is lacking. And the breakfast is not recommended.

The room was not very clean; I'm allergic to dust and it was quite uncomfortable. The sheets and towels were no longer clean and white. I was on the 12th floor and there was no TV signal. The breakfast was really mediocre. For a strategic location...

Worst ever. Booking denied, I don't know what went wrong. So far, no complimentary bookings. I'll think twice about booking this hotel with Traveloka. What a mess.