This is my 2nd time. Last time, the rating was 10/10 always. Everything was great, so I decided to stay here. But this time I was extremely disappointed. Rooms, facilities are all ok, both times are the same. But this time I was disappointed because the receptionist attitude was so bad. Last time I came at 5am, the staff still smiled and let me check in (with + 50% more room price) and the next few days I wanted to stay more (I book on the app for 3 nights) so I asked air defense, I want to book a few more nights, he is still ok and grabs the price = with the price I book on the app too (at that time I book 290k / 1 night, about half a year ago) this time I book twice the price I'm still eager, but at that time, at 7pm, the staff didn't check in. I went to breakfast for coffee and then went back to around 9am, still did not check in and told me it was a law, 2 hours for check in and extremely uncomfortable attitude, the posture is ready to turn on the causing mode. At the same time another girl came in and asked him to turn around. Yes, it's a crack. So I have to spread it until almost 2pm and then check in. Why change a receptionist so bad ?? While my uncle or whatever I didn't know was very good, I came back a little late and still opened the door. But all those good points are not as good as the receptionist's bad :) :) you lost all the good impression of the hotel and because of you, I absolutely did not stay one more time