Overall Ratings & Reviews Grand Mega Resort Cepu

Unfriendly staff, far room access and poor service. Standard food, only adequate cleanliness, lacking facilities. Honestly need improvement in all aspects. At night it's dark and scary

the hotel staff is friendly and very helpful unfortunately the room smells like musty wood

The hotel is quite aesthetic, we are a family with elderly people. Just a suggestion for the swimming pool to be opened to the public so that it is more lively and well maintained

Okay, good luck, next time I'm here again.

The swimming pool is not very clean, huh?

comfortable with natural nuances, the beautiful atmosphere makes your eyes sleepy

The hotel staff is friendly, but not enough attention to room cleanliness: there is trash, moldy toiletries, musty room, cockroaches. The food is okay. The outside area of the hotel is artistic but not elderly friendly. The stairs are steep and the distance between the steps is high without a handrail.

I hope all of you come here. Taste of food was delicious.

Good and better to visit here. Please give me back to here.

Tempatnya kalau dari luar terlihat sangat bagus, tapi dalam kamar sangat kotor, meja banyak kotoran cicak, jendela-jendela banyak kotoran cicak, lantai banyak kotoran cicak, dimana-mana banyak kotoran cicak. Sangat disayangkan hotel sebagus itu tapi kamarnya jorok, pelayanan oke, hanya saja menu sarapan sangat terbatas dan rasanya biasa saja. Dengan harga yang lumayan mahal tapi tidak sesuai yang diharapkan. Cukup sekali saja untuk pengalaman.

Pengalaman saya kapok, hotel kotor pengap penuh debu kloset rusak gak bisa tidur dengan keadaan kamar kotor

Kamar tidak terurus. Nyesel booking di sini.

3 Rooms, 2 aircon not working, room utensils and amenities not complete, desk phone off, unpleasant (barn) odor, flies at restaurant, elevator not working, reception unprofessional (wifi psw, reataurant location, etc not informed at check in). Prompt response from the maintenance technician.

Location near the terminal, good hotel concept…. But the junior suite rooms are poorly maintained, the refrigerator & phone don't work.

The air conditioner in the room leaks, the bathroom is not clean, the swimming pool is dirty, God willing, it's not worth opening the hotel if the swimming pool can't be used.

The worst hotel throughout our trip, dry toothpaste, only 1 toothbrush, there are insects running through, dirty front like a museum that has never been visited, already booked a long time and asked for a make up room for a child's birthday eh want a surprise to fail completely because the door was broken even though the decor hit an 800 thousand charger, it should have been OK before we entered everything. check in there is no reception, check out the receptionist is not tidy like he hasn't showered and doesn't wear a mask ... paid 1.7 million but like a budget hotel

The rooms are dirty, there are mice and cockroaches.

Apparently according to agent this hotel is one of the best hotel in Cepu , great view and reasonable price , I got the deluxe room one but it was very disappointing, the only good one from my room is the backview , theres coffee stains everywhere on the floor and table , closet and fridge smells like burnt trash , broken tv , bathroom is very dusty and dirty , very little neccessities and the towel is rougher than my rug at home and also stinks like 2 weeks old avocado. The bedside lamp is full of dirt and weird old trash , the small bed on the balcony is full of weird stains and makes me itchy everywhere and the food wow its one of the worst breakfast I ever had , stale bread , almost expired jam because it was gooey and weird , the fried rice its like has been refried and displayed multiple times , crackers were stale and tacky , chicken and other food were very bad and had a weird taste and no other food available just simple rice and bread and both were disgusting. The facilities , almost no facilities available , pool os being cleaned for 2 days so I didn't try that , tennis field is also closed , dry leaves and spider web everywhere on the property , gym is closed too and maybe its because of recent pandemic but they don't keep this property well at all. The hotel staff were very friendly though , they greet me everytime I enter the hotel and always smiling.

The water for the bathroom smells, when I check-in the room doesn't smell good if the view is OK.

For family holidays, it is very suitable ,. Next time if you go to Cepu, you will definitely come here again. Friendly service, clean, comfortable hotel. What is unfortunate is that the breakfast is not a buffett, it could be because the people who are staying are a little, so the breakfast is a restaurant menu, overall satisfying. Thumbs up