Wifi and TV don't work, water heater doesn't work either, toiletries are not provided, even towels aren't there. I've complained about asking for towels from 20.30-23.00 still not there, they said it was being dried because it was raining but until tomorrow morning there weren't any. The reception desk was empty from 20.00 at night, until tomorrow morning I wanted to check out it was still empty, there was no contact number that I could be contacted with, so I couldn't help but put the key on the table. Luckily I was only there 1 night, I can't imagine if it was more than that. It should be for lodging at that price, the facilities and services could be better, especially in collaboration with OYO. This inn is only suitable for people who want to see a nice view of Lake Toba, if you want to get good facilities and service, it's not recommended.