8,0
Very Good
From 141 reviews
Provided by travelers on
Cleanliness

8,1

Room Comfort

8,1

Meal

7,9

Location

8,4

Service and Facilites

7,9

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Traveler Reviews OYO 1812 Dg Inn

Number of reviews per page
20
40
Customer reviews
erwin
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5,1
/10
Reviewed 166 week(s) ago
The rooms are not maintained, the sheets are dirty, the hot water is dead, the tv channels are dead, please if you want a serious business, if you can't take care of it, just close it.
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MVS
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5,5
/10
Reviewed 178 week(s) ago
Pelayanan yang tidak baik dan tidak ramah.
1 people find it helpful
Accommodation's Reply
27 Feb 2022
Hi, Maria! We are sorry to know that your experience with us was not pleasant. We will definitely work on your feedback to give you the best experience next time Regards, Amelia
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Friska F.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 180 week(s) ago
Nice place, I will recommendedto every one.
3 people find it helpful
Accommodation's Reply
16 Feb 2022
Glad to see you loved our services, Friska. Have a pleasant day ahead. Regards, Masduku!
Friska F.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 180 week(s) ago
I would recommendedto every one.
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Accommodation's Reply
16 Feb 2022
Hi Friska. Thank you so much for the positive rating. We have forwarded the matter to our relevant team for ensuring your future stays are up to the mark. Regards, Masduku!
Lismade S.
icon-origin-TRAVELOKA
8,6
/10
Reviewed 184 week(s) ago
The location is very strategic with a lakeside view. Only the guards are not friendly and the water heater is broken. So take a shower with cold water.
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7 people find it helpful
Melawati
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5,4
/10
Reviewed 185 week(s) ago
View okay. But the room really doesn't match the description. Tv was removed, pillowcase was dirty, arrived at 16.30 the room was not ready, the floor was still dirty, lots of ants around the wall from the door to the toilet. The family room turned out to be 1 kingsize & 2 extra sponge beds. Can't get water. You only get 1 towel, no toiletries, no cafe/bar. There is no room key, he said he was brought by a previous guest & there is no spare key. So at night I had to lock the door with suitcases. The plus is that the view is very good & you can play water sports directly up from the front of the hotel. Very safe, the location and view are very good but the facilities and service are bad.
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2 people find it helpful
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Laurentia A.
icon-origin-TRAVELOKA
6,2
/10
Reviewed 185 week(s) ago
Wifi and TV don't work, water heater doesn't work either, toiletries are not provided, even towels aren't there. I've complained about asking for towels from 20.30-23.00 still not there, they said it was being dried because it was raining but until tomorrow morning there weren't any. The reception desk was empty from 20.00 at night, until tomorrow morning I wanted to check out it was still empty, there was no contact number that I could be contacted with, so I couldn't help but put the key on the table. Luckily I was only there 1 night, I can't imagine if it was more than that. It should be for lodging at that price, the facilities and services could be better, especially in collaboration with OYO. This inn is only suitable for people who want to see a nice view of Lake Toba, if you want to get good facilities and service, it's not recommended.
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2 people find it helpful
Anasarudin A.
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9,1
/10
Reviewed 187 week(s) ago
The view from the room is very good, straight to the lake
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2 people find it helpful
Gama D.
icon-origin-TRAVELOKA
5,2
/10
Reviewed 187 week(s) ago
The hotel guard is not always there, the tv doesn't work, there is no wifi, the sheets smell like cigarettes. Plus there is only hot water.
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1 people find it helpful
Silvia T. S.
icon-origin-TRAVELOKA
5,4
/10
Reviewed 194 week(s) ago
The rooms are not clean, the lights are dim, the water flow on the faucet is very small so it is difficult to take a shower. Soap, shampoo and towels are not available. There is no maintenance on the building so the rooms are creepy.
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1 people find it helpful
Bayu A.
icon-origin-TRAVELOKA
6,0
/10
Reviewed 195 week(s) ago
He said he just checked in 24 hours but it's a lie.
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Lidya Martha Marpaung
icon-origin-TRAVELOKA
8,5
/10
Reviewed 212 week(s) ago
Staf - staf nya ramah semua di sini.
1 people find it helpful
bintang a. p.
icon-origin-TRAVELOKA
8,1
/10
Reviewed 214 week(s) ago
Highly recommended. The view of the hotel is very good and the hotel is on the edge of the lake so you can get on/off the boat from the hotel
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1 people find it helpful
Accommodation's Reply
07 Jan 2022
Hey bintang, We appreciate your valuable comments. Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Reza!
Al Imran D. S.
icon-origin-TRAVELOKA
6,0
/10
Reviewed 216 week(s) ago
saya pesannya ber AC eh dapatnya gak ber-AC. gak recommended
1 people find it helpful
Saut M. S.
icon-origin-TRAVELOKA
9,1
/10
Reviewed 224 week(s) ago
The front view of the hotel is good .. makes it comfortable 😁👍
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Accommodation's Reply
06 Apr 2021
Hi, Saut, We are pleased to know you had an awesome stay with us. Your precious words of appreciation meant a lot to us, hope to serve even better soon. Regards, Fajar!
Lisna R.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 228 week(s) ago
the view is amazing out of the room door immediately treated to a view of Lake Toba. staff also friendly and very helpful. for those who are on budget but want to get a good view, you must come here
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Accommodation's Reply
11 Mar 2021
Thank you for sharing your feedback, Lisna! These feedback as yours are what keeps us going the extra mile in the future to do better. Hoping to enhance your experience with us. Regards, Annisa!
Mhd S. H.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 230 week(s) ago
the rooms are cheap and the view is good. but if you want to take a shower, bring the children. hard
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Accommodation's Reply
11 Mar 2021
Hi, Mhd S. H.! Thank you for rating our services. It seems that you are not completely satisfied with our services. Do not worry, our dedicated team is working on continuous improvements and overall satisfaction of our valued guests like you. Regards, Kevin!
Hisnul
icon-origin-TRAVELOKA
6,0
/10
Reviewed 236 week(s) ago
There is no TV broadcast, no hot water is available.
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Firnando
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4,5
/10
Reviewed 237 week(s) ago
Everything is bad, the service is especially bad.
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1 people find it helpful
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lidia e.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 239 week(s) ago
It is very comfortable to stay at this hotel, the rooms are clean and also very friendly to all the workers 😍 very satisfying and really a recommendation for those looking for hotels around Lake Toba Samosir.
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