7,6
Pleasant
From 2.374 reviews
Provided by travelers on
Cleanliness

7,3

Room Comfort

7,5

Meal

7,2

Location

7,8

Service and Facilites

7,3

People often mention about Candiland Apartment by Sinergi
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Bedroom (28)
Bathroom (24)
Distance to City Center (21)
Ambiance (20)
Staff Friendliness (13)
Accessibility (11)
Room Space (11)
Hotel Area (9)
Wifi (8)
Soundproof (8)
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Traveler Reviews Candiland Apartment by Sinergi

Number of reviews per page
20
40
Customer reviews
S***a
icon-origin-TRAVELOKA
8,3
/10
Reviewed 3 week(s) ago
Okay, this is really close if you want to go to the city.
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S***a
icon-origin-TRAVELOKA
8,5
/10
Reviewed 7 week(s) ago
It seems like the place is old and hasn't been cleaned
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A***p
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 7 week(s) ago
Close to city center, easy access
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N***i
icon-Business
Business
icon-origin-TRAVELOKA
5,4
/10
Reviewed 11 week(s) ago
such a horror experience from the start. We opened the door we just could smell a mixture of mold, humidity and other funny smells. bathroom was already wet, no effort to dry it up whatsoever. I'm sure they didn't even change the bedsheet judging the smell, and the long straight hair we found on the pillow (I have short curly hair, my husband is bald). we left the horror site immediately which cost us substantial amount of money to book another hotel as it was long weekend.
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4 people find it helpful
H***a
icon-origin-TRAVELOKA
5,7
/10
Reviewed 11 week(s) ago
Never again. Everything is dirty.
+2
4 people find it helpful
L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,2
/10
Reviewed 14 week(s) ago
Got a fairly clean room, the bathroom facilities functioned as they should.
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1 people find it helpful
Rikat i.
icon-Transit
Transit
icon-origin-TRAVELOKA
7,7
/10
Reviewed 15 week(s) ago
The room is okay, but the remote for the TV can't be used so I can't watch TV.
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2 people find it helpful
A***n
icon-origin-TRAVELOKA
5,6
/10
Reviewed 16 week(s) ago
The mattress was dirty, there were no towels and toiletries, no tissues or mineral water were provided.
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T***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6,5
/10
Reviewed 17 week(s) ago
Please clean the room unit starting from the floor of the room and the bathroom. Replace the TV remote if the battery runs out. The room is a bit smelly, the sheets are not very clean.
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nina s.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5,0
/10
Reviewed 17 week(s) ago
Creepy, mesum, teledor, and not safe. We, as a family, were looking for a place to stay via the app on the day we were staying, at night. Lack of cleanliness could be tolerated, but the abandoned building (bankrupt apartment) is a dead building for rent. We checked out 15 minutes after seeing the condition of the place we got.
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2 people find it helpful
R***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 17 week(s) ago
Overall worth it, affordable price during high season, good facilities, quite private. A suggestion to improve the SOP for check-in & check-out time to match the time listed to avoid guests waiting.
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A***a
icon-origin-TRAVELOKA
9,6
/10
Reviewed 17 week(s) ago
Good place, strategic near the city center, cheap price, service is not responsive enough in handling.
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1 people find it helpful
P***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6,6
/10
Reviewed 17 week(s) ago
The bathroom is dirty, the room is dirty and dusty, the room is small.
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2 people find it helpful
S***l
icon-origin-TRAVELOKA
6,4
/10
Reviewed 18 week(s) ago
The room looked very poorly maintained. The sheets and pillows were not changed, and I was already itching as soon as I got on the bed. The bathroom was dirty, and cleanliness was lacking.
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4 people find it helpful
I M K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 19 week(s) ago
very suitable for a staycation here it's cheap safe very clean and the staff is friendly" all genuine no loss
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Accommodation's Reply
24 Mar 2025
Good afternoon, respected guests of Candiland, thank you for choosing Candiland Apartment as a place to stay, hopefully in the future we will be better in serving our guests. Thank you, good afternoon, greetings of health and have a good day
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N***o
icon-Transit
Transit
icon-origin-TRAVELOKA
8,0
/10
Reviewed 20 week(s) ago
room is not clean spray is not clean hot water is too little shower is slow
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2 people find it helpful
Accommodation's Reply
13 Mar 2025
Good afternoon, respected sir/madam, thank you for choosing Candiland Apartment as a place to stay, thank you also for the review on Traveloka, hopefully in the future we will be better in serving our guests. Once again we say thank you, good afternoon and have a nice day
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M***d
icon-origin-TRAVELOKA
6,3
/10
Reviewed 22 week(s) ago
hot cold bathroom is just cold
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1 people find it helpful
Accommodation's Reply
04 Mar 2025
Good morning, respected Sir/Madam, thank you for choosing Candiland Apartment by Sinergi as a place to stay, thank you also for the review on Traveloka, we apologize for the inconvenience during your stay at Candiland Apartment, hopefully in the future we will be better in serving our guests. Thank you, good morning and have a nice day 🙏
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A***p
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,8
/10
Reviewed 22 week(s) ago
According to the price, it is recommended to choose the suite.
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1 people find it helpful
Accommodation's Reply
04 Mar 2025
Good morning, respected Sir/Madam, thank you for choosing Candiland Apartment by Sinergi as a place to stay, thank you also for the review on Traveloka, hopefully in the future we will be better in serving our guests. Thank you, good morning and have a nice day 🙏
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A***p
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,8
/10
Reviewed 22 week(s) ago
Pretty good for that price, a little recommendation to choose the suite
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Accommodation's Reply
04 Mar 2025
Good morning, respected Sir/Madam, thank you for choosing Candiland Apartment by Sinergi as a place to stay, thank you also for the review on Traveloka, hopefully in the future we will be better in serving our guests. Thank you, good morning and have a nice day 🙏
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W***y
icon-origin-TRAVELOKA
5,0
/10
Reviewed 26 week(s) ago
a bit shocked when I opened the room, the floor was dirty, the lights were dim especially in the bathroom, like it had never been cleaned 😩 there was still a lot of hair scattered around the sink. plus there was no lock on the balcony I will never stay here again
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5 people find it helpful
Accommodation's Reply
11 Feb 2025
Good afternoon, respected guests of Candiland Apartment, thank you for choosing Candiland Apartment as your choice of place to stay, hopefully with this review it will be our reference to be better in room cleanliness. Thank you, good afternoon and have a nice day
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Number of reviews per page
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