Traveloka (1.068)
Other sources (4)
8,0
Very Good
From 1.068 reviews
Provided by travelers on
Cleanliness
8,0
Room Comfort
7,9
Meal
8,0
Location
8,5
Service and Facilites
8,1
People often mention about Portola Arabia Hotel
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Distance to City Center (24)
Ambiance (21)
Accessibility (20)
Bathroom (20)
Bedroom (19)
Staff Friendliness (18)
Variety (18)
Taste (16)
Surroundings (14)
Room Space (14)
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Traveler Reviews Portola Arabia Hotel
Number of reviews per page
20
40
Customer reviews
JS
Joko S.
10,0
/10
Reviewed 2 week(s) ago
Impressive, initially doubtful but once again impressive.....
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D***i
10,0
/10
Reviewed 2 week(s) ago
The best, clean, affordable and close to the tourist center of Banda Aceh City
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1 people find it helpful
TM
Tjung M.
Transit
8,0
/10
Reviewed 2 week(s) ago
The hotel is okay but it lacks maintenance, especially the bathroom which gives off an unpleasant smell like a public toilet. Breakfast is okay.
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abdurahman
Business
10,0
/10
Reviewed 3 week(s) ago
It's a great stay here, cheap price but good service
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R***o
5,6
/10
Reviewed 3 week(s) ago
The room was not clean, there were lots of cockroaches, the toilet was not working properly, the AC was not cold, the toilet was rusty, there were lights that were not working and were broken. Basically there was no good maintenance. My suggestion for the future is that this hotel must be well maintained.
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R***o
5,6
/10
Reviewed 3 week(s) ago
Kamar tidak bersih, Banyak Kecoak, Toilet tidak berfungsi dengan baik, AC tidak dingin, Toilet berkarat, ada lampu yang tidak menyala dan rusak. Pada dasarnya tidak ada maintenance yang baik.. Saran saya kedepan nya hotel ini harus maintenance dengan baik
1 people find it helpful
Amhal K. F.
Business
8,5
/10
Reviewed 4 week(s) ago
Good stay, comfortable, close to the event venue, lots of culinary delights
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M***a
6,1
/10
Reviewed 6 week(s) ago
I stayed one night and was very disappointed. The room felt damp and unclean, and the sheets appeared to have not been changed. The toilet was also dirty, with a slippery floor and a stained toilet bowl. Unfortunately, the cleanliness was very poor.
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1 people find it helpful
C***t
Staycation
10,0
/10
Reviewed 10 week(s) ago
The reception staff is very friendly.
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1 people find it helpful
M***d
8,8
/10
Reviewed 10 week(s) ago
everything is ok...hope the cleanliness of the toilet can be improved further😁
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M***D
Leisure
6,5
/10
Reviewed 11 week(s) ago
very grateful for the friendly and helpful reception for early check in because I brought my parents. However, the condition of the room is very concerning with very minimal cleanliness in the room and in the hallway.
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1 people find it helpful
HS
Herman S.
10,0
/10
Reviewed 12 week(s) ago
Recommended hotel. Comfortable and clean.
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1 people find it helpful
DS
Devi S. H.
8,4
/10
Reviewed 14 week(s) ago
The room should not have any doors that open to the outside.
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3 people find it helpful
Amel S.
10,0
/10
Reviewed 16 week(s) ago
One thing that is happy with this Hotel, the staff is very friendly and honest. The receptionist smiles sincerely even the Bellboy is also very good at giving information. Not the best hotel in Banda Aceh City but I assure you one of the best SERVICES I have ever received.
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1 people find it helpful
N***h
9,7
/10
Reviewed 16 week(s) ago
Nice meal and the staff very helpful.
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DR
Desvika R.
8,5
/10
Reviewed 18 week(s) ago
The hotel is nice and clean and the staff are friendly, the breakfast is also delicious 👍🏻
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1 people find it helpful
Accommodation's Reply
13 May 2025
Warmest Greetings from Portola Arabia Hotel. Thank you for taking the time to write a valuable review about your stay at Portola Arabia Hotel. It is a pleasure to know that you enjoyed your stay with us. We hope to have the opportunity to welcome you back to Portola Arabia Hotel again soon. Best Regards. Ahmad Humam. Front Office Manager.
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D***d
Transit
7,8
/10
Reviewed 22 week(s) ago
It is not recommended to take the room with the cheapest price because the room that will be given to you will be a makeshift room.
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+4
1 people find it helpful
Accommodation's Reply
13 May 2025
Dear Sir/Madam. Warmest Greetings from Portola Arabia Hotel. Thank you for taking the time to write a valuable review about your recent stay at Portola Arabia Hotel. We sincerely apologize if there are things that are not pleasing to you. Your input and suggestions will be our evaluation material to make improvements in the future. Hopefully we will still be given the opportunity to serve you better. Best regards. Ahmad Humam. Front Office Manager.
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F***r
6,2
/10
Reviewed 23 week(s) ago
Please clean the room. The bathroom as well. It's not worth it even for a budget hotel.
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r***e
8,3
/10
Reviewed 23 week(s) ago
The hotel staff is friendly, but the rooms are poorly cleaned and under-maintained.
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1 people find it helpful
a***a
Leisure
8,5
/10
Reviewed 24 week(s) ago
Really disappointed staying here, I was given a broken room. Everything was problematic, from the lights, AC, to the broken entrance door. The service is very bad. Just come here once and will not repeat again even if given for free. 🥺
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1 people find it helpful
Number of reviews per page
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40
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