Overall Ratings & Reviews Familie Ayu Hotel - Garut City Center

The location is strategic, but it's a shame that the guests staying there are noisy, like a security post. Please limit the number of seats for guests in the hallway so it doesn't feel like a night market.

Very disappointed, especially since the TV and WiFi were not working, the mattress smelled and the room was like an old building, there was no hot water, and there were no toothbrushes or toothpaste available.

Hotel in the city center and quite cheap and cheerful

Friendly, humble receptionist, perfect location, worth the price

Can check in early in the morning, staff are friendly, but the room is close to the highway so it's noisy.

The budget is affordable. Good facilities. Very close to the city center. Easy to go anywhere. Suitable for regular accommodation

Cut down on midnight chats near hotel guest rooms

Thank you to the kind and very helpful hotel staff.

Private room, because it goes directly to the parking lot, without entering the lobby, thank you.

Holidays with family are very enjoyable, the hotel location is very strategic

Recommended for family transit during travel, comfortable and reasonably priced

The room facilities are too dim, I chose to stay here because the staff service is really helpful and the location is really strategic.

the room for the bed is quite comfortable. the bed is also quite big and can accommodate two people. towels, soap, drinking water, fan and tissue are available. there is no hot water for the deluxe room it seems. it's just a shame that there are sellers who go upstairs (2nd floor of the hotel) and offer their wares directly to the front door of the room. a little pushy and the price is quite pricey for chips that are usually 5k - 8k priced at 15k. maybe they can be wiser in managing it. thank you.

Friendly staff, close to city center and culinary, close to station

The floor looks like it's rarely mopped, entering the room smells of cigarettes. The sheets and blankets haven't been changed & have lots of stains, in the toilet there are still traces of other people's shampoo & bar soap. The room balcony is dirty, the room walls need rejuvenation.

Friendly staff, good service, early check-in possible.

For the umpteenth time I stayed at Hotel Family Ayu, always satisfied with the service of its friendly staff. Cleanliness, neatness of the room is always well maintained. Hot water in the bathroom is also great. Anyway, satisfied, if you stay at this hotel.

Amenities are quite complete, good enough for just sleeping/resting. The downside is there are mosquitoes in the room.

I have stayed at Family Ayu Hotel many times, always impressed by the friendliness of the staff. The rooms are always fragrant, clean and tidy. Every time I visit Garut City, Family Ayu Hotel is always my first choice of place to stay. Thank you.

Strategic location but noisy from passing motor vehicles, because I got a room on the side, the window faces the highway, the middle nako glass is open and cannot be closed tightly so the noise from passing vehicles is loud. The floor is clean but there is a slippery oily spot near the TV. The bathroom with hot water is okay. There must be cigarette smoke in the room, there are people smoking outside in front of the room, so the air also enters.