The shampoo and soap smelled awful, I don't know what they were mixed with, and they were only refilled when we asked (meaning they hadn't checked them all along). The clothes hangers were hanging loose. And what was unforgettable was the staff's indifference. Instead of inviting us to sit while waiting for check-in, they nonchalantly said: check-in is at 2, if you want to come in first, there's a charge. They spoke as if they didn't need the customer. Well, that was the first and last experience.