Kokoon Hotel Surabaya

Explore Kokoon Hotel Surabaya

Overall Ratings & Reviews Kokoon Hotel Surabaya

Traveloka (2.675)
Other sources (12)
8,7
Very Good
From 2.675 reviews
Provided by travelers on
Cleanliness

9,0

Room Comfort

8,9

Meal

8,6

Location

8,4

Service and Facilites

8,9

People often mention about Kokoon Hotel Surabaya
All
Staff Friendliness (66)
Bedroom (62)
Taste (60)
Ambiance (57)
Room Space (56)
Hotel Area (56)
Wifi (52)
Bathroom (52)
Family Friendly (49)
Variety (48)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Kokoon Hotel Surabaya

Number of reviews per page
20
40
Customer reviews
Andre W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 15 hour(s) ago
the price is cheap, the facilities are okay
Translated by Google Icon
See original
Find this review helpful?
sonny s.
icon-Business
Business
icon-origin-TRAVELOKA
9,6
/10
Reviewed 2 week(s) ago
I am 100% satisfied. calm, sleep at night is really quiet. the architecture of the hotel is really pleasing to the eye.
Translated by Google Icon
See original
1 people find it helpful
Profile Picture
Cathelia A.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The hotel atmosphere is very comfortable, the staff is very helpful and the food is also delicious.
Translated by Google Icon
See original
1 people find it helpful
Nur R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The hotel's location is quite hidden. If you're driving, it's better to take the open road. The rooms are comfortable, the staff is friendly, and the food selection is quite varied. The best time to swim is at night. It's quiet, not raining, and there's no one around, making it feel like a private pool. The gym is also quiet, making it convenient for an introvert like me who wants to exercise but doesn't have anyone around. If I get the chance, I'll definitely come back 🥰🥰🥰
Read More
Translated by Google Icon
See original
Find this review helpful?
Nur R.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The hotel's location is quite hidden. If you're driving, it's better to take the open road. The rooms are comfortable, the staff is friendly, and the food choices are quite varied. The best time to swim at night is when it's quiet, when it's not raining, and there's no one around, making it feel like a private pool. The gym is also quiet, making it convenient for introverts like me who want to exercise but don't have anyone around.
Read More
Translated by Google Icon
See original
Find this review helpful?
Henry S.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The staff was very friendly, especially the manager. They told us about the hotel's history, which began as a match factory before it became a hotel. The rooms were comfortable, and the food was varied and delicious. Late check-out requests and restaurant reservations were accommodated. Good job 👍
Translated by Google Icon
See original
+5
1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
It was very nice to stay at Kokoon Surabaya
Translated by Google Icon
See original
Find this review helpful?
S***a
icon-Transit
Transit
icon-origin-TRAVELOKA
9,7
/10
Reviewed 5 week(s) ago
Chill in the center of Surabaya, close to the culinary delights of Atom Market and Surabaya's old town
Translated by Google Icon
See original
Find this review helpful?
Henry S.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
The hotel's location is good, close to Kya Kembang Jepun and Kota Lama. The manager and staff were very friendly and helpful. The rooms were clean and comfortable. The food was quite varied and tasty. The swimming pool was also quite comfortable. Parking was ample, but it was almost full on weekends. The shower had a strong enough water flow, making it comfortable to shower. The only downside was the bathroom had an unpleasant odor, but it wasn't too bad. Overall, it was very good.
Read More
Translated by Google Icon
See original
+5
1 people find it helpful
H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Overall comfortable, good, neat, welcoming, recommended.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
19 Jan 2026
Dear Valued Guest, Thank you for choosing to stay at Cocoon Hotel Surabaya and for your review. We are pleased that you were satisfied with our services. We sincerely hope to welcome you back again in the future.
Translated by Google Icon
See original
A***R
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,8
/10
Reviewed 7 week(s) ago
From the outside, it looked ordinary. But once inside, the hotel was fine. Everything was fine, except the soap dispenser was empty, which was my only complaint, and I forgot to mention it to the hotel. Thank you for your hospitality and service.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
19 Jan 2026
Dear Valued Guest, Thank you for your review and trust. We are pleased that you felt comfortable and satisfied with our facilities. Your feedback is invaluable to us and serves as a benchmark for providing the best possible service. We hope to welcome you back again when you visit Surabaya! Sincerely, The Management Team
Translated by Google Icon
See original
kuncoro i. k.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 7 week(s) ago
Recommended old town feel hotel in the old town area, reasonable price, comfortable and nice.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
19 Jan 2026
Dear Mr. Kunkoro, Thank you for staying at Cocoon Hotel Surabaya and for your review. We are glad you were satisfied with our service. We hope to welcome you back again in the future.
Translated by Google Icon
See original
R***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
Friendly staff, spacious and clean rooms. Close to Kya-Kya
Translated by Google Icon
See original
2 people find it helpful
Winnie S.
icon-Transit
Transit
icon-origin-TRAVELOKA
9,1
/10
Reviewed 8 week(s) ago
A hotel with a classic feel.. Busy.. A local favorite for staycations.. So, on weekends it's very busy...
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
19 Jan 2026
Dear Winnie, Thank you for staying at Cocoon Hotel Surabaya and for your review. We are glad you were satisfied with our service. We hope to welcome you back again in the future.
Translated by Google Icon
See original
M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
The place is comfortable, the food is delicious, and it's quiet so it's not noisy.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
19 Jan 2026
Dear Valued Guest, Thank you for choosing to stay at Cocoon Hotel Surabaya and for submitting your review. We are delighted that you were satisfied with our services. We sincerely hope to welcome you back again in the future.
Translated by Google Icon
See original
F***n
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 9 week(s) ago
need more variety breakfast for this
1 people find it helpful
Accommodation's Reply
19 Jan 2026
Dear our valued guest, thank you for your kind review. We appreciate your feedback and this has been shared with our team for improvement. We hope to welcome you back again soon. Once again, thank you
F***n
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 9 week(s) ago
need more variety and good breakfast than this
2 people find it helpful
Accommodation's Reply
19 Jan 2026
Dear our valued guest, Thank you for your kind review. We appreciate your feedback and this has been shared with our team for improvement. We hope to welcome you back again soon. Once again, thank you.
S***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,6
/10
Reviewed 10 week(s) ago
1. The TV remote is broken 2. The bathroom exhaust is broken Otherwise, it's okay 👌 If there's a discount, I'd stay there again 😁
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
19 Jan 2026
Dear Valued Guest, Thank you for staying at Cocoon Hotel Surabaya and for taking the time to write a review. We are pleased that you were satisfied with our services. We will take all your feedback into consideration for future improvements. We hope to welcome you back again soon.
Translated by Google Icon
See original
Profile Picture
Ahmad B.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 11 week(s) ago
The service was all great. Thank you!
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
19 Jan 2026
Dear Mr. Ahmad, Thank you for staying at Cocoon Hotel Surabaya and for your review. We are glad you were satisfied with our service. We hope to welcome you back again in the future.
Translated by Google Icon
See original
Profile Picture
Andihadinata N.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 12 week(s) ago
Many Bule people stay here
Translated by Google Icon
See original
Find this review helpful?
Number of reviews per page
20
40