Overall Ratings & Reviews Whiz Prime Hotel Basuki Rahmat Malang

Very pleasant and very friendly service.

Very strategic location in the city center, spacious and clean rooms, large beds, very satisfying valet parking service, very pleasant stay here!

The parking attendant/person who moved the car to park it. CARELESS, the hazard signal was not turned off. The car was off & no one was inside. I knew it myself at the time. Because I saw & took the items left inside the car.

So cool and good for vacation, good location, nice team worker, solved faster everything, thanks, I will come again 🤲🏻

We were lucky enough to get a room with a window overlooking Jalan Kayu Tangan. The room was clean, spacious, and comfortable enough for a stay in the Kayu Tangan area.

Close to culinary spots. Centrally located.

Staff are friendly and very helpful, close access to the city center.

I've stayed here several times. The location is excellent, close to the station, mall, park, and more, all within walking distance. The staff is friendly, and the rooms are clean and comfortable. It's very quiet, even though it's right on the main road.

A centrally located hotel, close to everything, affordable, and still reasonably priced. The service is excellent. The food is delicious, and the hotel is clean. I'll definitely stay here again next time I visit Malang.

Very comfortable, great, you can try it

Strategic location, near Kayoetangan, train station, Lafayette

The room is clean, but it's a bit cramped. You can walk to Kayutangan Heritage

Location, facilities, service all pleasant.

I stayed at Whiz Prime on July 27-28. Sorry, but my experience wasn't pleasant. It's a 3-star hotel, but I felt the facilities were lacking. This is my POV review. Pros (+) 1. Very friendly staff, from the security guard, lobby staff, restaurant staff, and cleaning staff. 2. Check-in was possible at 2 PM without a long wait. 3. Nice building, clean and comfortable lobby. 4. There's a kids' zone for the kids. 5. Clean rooms. 6. Close to the bustling Kayutangan area, easy to walk everywhere. 7. Very strategic location. Cons (-) 1. I initially got a room on the 8th floor. The AC wasn't cooling and made me short of breath. I called customer service to complain at 3 PM. The staff didn't arrive for a long time. They only checked briefly. Then they left and didn't return. I waited until 10 PM, but there was no follow-up, and the AC still wasn't cooling. Finally, I complained again and called customer service to ask for a solution: a room change. Finally, I was able to move to the 5th floor with the help of a hotel trolley to move my belongings. Thankfully, the air conditioning on the 5th floor worked well and wasn't stuffy. 2. For a 3-star hotel, the TV was blurry and there wasn't a smart TV. 3. The soap dish in the bathroom was broken and there was no soap in it. Luckily, I always bring my own soap wherever I go. 4. There was no hand shower. The rain showerhead was a bit difficult for ablution. 5. The sink had no hot water, only cold water. 6. The toilet didn't have a hairdryer. 7. The swimming pool was 120 cm deep, so it wasn't suitable for children (the pool is open from 10 a.m. to 6 p.m.). 8. Breakfast wasn't varied enough in my opinion; there was no milk or cereal available. 9. I already told the receptionist I wanted laundry. They said "Okay, I'll pick you up at your room." I confirmed this twice, but from check-in to check-out, not a single laundry attendant came to my room. In the end, I didn't do laundry. Hopefully, hotel management will pay more attention in the future. Continued success, Whiz Prime 🙏

The location is very strategic and the atmosphere is pleasant

Excellent service. I will always come back here when I visit Malang.

The bed is not soft, too hard 😩

Close to the Kayu Tangan Heritage area and Malang souvenir shops.

Good place and bed, good for planning a stay in the weekend

While the deluxe room options aren't clear, so far so good. I chose this hotel because it's close to everything.