Overall Ratings & Reviews Horison Arcadia Mangga Dua Jakarta

The hotel staff is friendly and nice, the location is strategic and close to shopping centers.

The hotel rooms are nice and spacious and are located in the city center.

The hotel staff was friendly, but when I checked in, check-in was an hour late. Maybe it was because there were a lot of guests. Furthermore, the bathroom amenities were lacking. Toilet paper wasn't provided upon arrival. There was only one toothbrush.

Bad service, dirty room, not suitable for a 4 star hotel, the bed was propped up, the TV couldn't be watched, the room access card was broken, had to be swiped repeatedly for a long time, the room lights were also dim, basically disappointed staying here

It's a bit of a shame that only one toothbrush and sandals were available, even though I ordered them for two people. I called the relevant department to complain, but they only said they would add more. However, when we checked out, there was no change.

The location is quite strategic near the mall, the service from the staff is quite good, the breakfast is quite varied but the rooms need significant repairs and/or replacements on the floors, windows and televisions, as well as other electronic equipment.

I was really amazed when I opened the bed cover, 🥹😱😱😓 You can imagine what it was like at that time

I've been here many times, but this time I noticed the receptionist/customer service staff wasn't very responsive. They even ran out of tissues in the room, and when I asked for them, they said they'd run out. My question is, how is that possible?

𝐜𝐞𝐤 𝐢𝐧 𝐥𝐚𝐦𝐚.. 𝐬𝐞𝐥𝐢𝐦𝐮𝐭 𝐤𝐨𝐭𝐨𝐫

Child and elderly friendly. Nice hotel. Thank you.

Yesterday I tried staying at Arcadia, it's close to Mangga Dua Mall and Mangga Dua Square. Easy access. There are also many foods in the surrounding area. The room is spacious and the cleanliness is okay. The soap smells good, it's very calm. But the wifi doesn't support playing together, or maybe I got a room with a bad signal. Oh yeah, I just found out when I checked in, the swimming pool has not been operating for a long time, owgh so sad I never knew the pool couldn't be used hikssss...

Absorbed

The door was broken when I just checked in... The bathroom soap and shampoo were not refilled... I wanted to order room service, I've called the operator several times but they didn't pick up...

The location is superb, literally heaven for shopping enthusiast. Keep up the good work!

the staff is very friendly and helpful

There was no security during my 3-day stay. There is no comfortable parking lot. The parking lot is mostly used for directors/staff cars, not for guests. There is no active parking lot to bring luggage to the lobby. We ourselves have to climb the stairs to carry our own luggage, there is no bell boy to help.

Good, the room and service are excellent.

Wi-Fi was down since the first day of stay, breakfast could not be had at the restaurant but was delivered to the room.

For this price, it is beyond expectation, aka very good, I was initially worried about the room and its cleanliness, but it turned out to be very good for this price rate, because I was outside all day, aka traveling, so this room was enough for resting and cleaning my body 😍🥰. Oh yeah, all the staff are friendly❤️❤️❤️

Hotel staff and security guards are very friendly and helpful.