8,6
Very Good
From 4.291 reviews
Provided by travelers on
Cleanliness

8,9

Room Comfort

8,7

Meal

8,4

Location

8,8

Service and Facilites

8,7

People often mention about Great Diponegoro Hotel Surabaya
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Bedroom (136)
Ambiance (128)
Distance to City Center (127)
Staff Friendliness (123)
Bathroom (122)
Accessibility (109)
Room Space (108)
Hotel Area (96)
Surroundings (88)
Family Friendly (74)
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Traveler Reviews Great Diponegoro Hotel Surabaya

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40
Customer reviews
A***f
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 day(s) ago
Very comfortable, I recommend staying here if you want to staycation.
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1 people find it helpful
Accommodation's Reply
01 Aug 2025
Dear Mr./Ms. A*f, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are happy that you shared your experience on our Hotel review page. We look forward to your next visit. Thank you and have a great day. Best Regards, Management.
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A***i
icon-origin-TRAVELOKA
8,5
/10
Reviewed 3 day(s) ago
Very nice, clean room, clean bathroom, friendly receptionist service, I checked in at 3 in the morning, and they were on standby 24 hours, thank you for your service.
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Accommodation's Reply
01 Aug 2025
Dear Mr./Ms. A*i, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are happy that you shared your experience on our Hotel review page. We look forward to your next visit. Thank you and have a great day. Best Regards, Management.
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G***t
icon-Transit
Transit
icon-origin-TRAVELOKA
9,4
/10
Reviewed 5 day(s) ago
I've been very happy and have stayed there many times because the price is lower than other hotels. It's close to Pasar Turi Station, Bu Rudy Depot, and Indomaret, which has no parking fees. Drinking water is refilled using a Coway machine, which is not available at other hotels. The bathroom is clean and the towels still smell good and don't look worn. Getting in and out of the hotel is easy, finding parking without any hassle. Check-in and check-out are very fast, you could say lightning fast. Hopefully, if I need to return to the area, I'll stay at this hotel again. Keep up the low prices and 5-star service.
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Accommodation's Reply
01 Aug 2025
Dear Mr./Ms. G*t, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are happy that you shared your experience on our Hotel review page. We look forward to your next visit. Thank you and have a great day. Best Regards, Management.
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D***k
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 day(s) ago
2x stay here was very pleasant because they provided bolsters which are not available in other hotels.
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Accommodation's Reply
01 Aug 2025
Dear Mr./Ms. D*ke, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are happy that you shared your experience on our Hotel review page. We look forward to your next visit. Thank you and have a great day. Best Regards, Management.
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N***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
The best. Friendly service
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Accommodation's Reply
25 Jul 2025
Dear Mr./Ms. N*i, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are happy that you shared your experience on our Hotel review page. We look forward to your next visit. Thank you and have a great day. Best Regards, Management.
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Tutut C.
icon-Leisure
Leisure
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10,0
/10
Reviewed 2 week(s) ago
The hotel is clean, affordable, centrally located… Comfortable.
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Accommodation's Reply
25 Jul 2025
Dear Mr./Ms. Tutut C., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are happy that you shared your experience on our Hotel review page. We look forward to your next visit. Thank you and have a great day. Best Regards, Management.
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R***O
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The location is strategic, close to food and snack shops. As soon as I entered the room, I immediately wanted to sleep. Okay, I can do it again. Thank you.
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Accommodation's Reply
24 Jul 2025
Dear Mr./Ms. R*O, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are happy that you shared your experience on our Hotel review page. We look forward to your next visit. Thank you and have a great day. Best Regards, Management.
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Agus I.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The staff and employees were very helpful and friendly. The service was also very friendly.
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Accommodation's Reply
24 Jul 2025
Dear Mr./Ms. Agus I., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are happy that you shared your experience on our Hotel review page. We look forward to your next visit. Thank you and have a great day. Best Regards, Management.
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Agus I.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The atmosphere of the rooms and hotel area is very clean and pleasant.
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1 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Mr./Ms. Agus I., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are happy that you shared your experience on our Hotel review page. We look forward to your next visit. Thank you and have a great day. Best Regards, Management.
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Donny
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
Everything is great. Only the AC wasn't cold yesterday. But it's been fixed by the hotel AC technician.
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Accommodation's Reply
24 Jul 2025
Dear Mr./Ms. Donny, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad you shared your experience on our Hotel review page. We apologize for the unpleasant moment and not meeting your expectations at our Hotel. We have submitted your review to the relevant department for our internal evaluation to provide better service in the future. We are always waiting for your next arrival. Thank you and have a nice day. Best Regards, Management.
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M***L
icon-Transit
Transit
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Great and suitable for transit in SBY👍
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1 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Mr./Ms. M*L, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are happy that you shared your experience on our Hotel review page. We look forward to your next visit. Thank you and have a great day. Best Regards, Management.
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Inka R.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 2 week(s) ago
Affordable hotel with good services
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Accommodation's Reply
24 Jul 2025
Dear Mr./Ms. Inka R., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are happy that you shared your experience on our Hotel review page. We look forward to your next visit. Thank you and have a great day. Best Regards, Management.
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Emelia A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
This is the 5th time I have stayed here, which means it is a comfortable hotel to stay in.
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Accommodation's Reply
24 Jul 2025
Dear Mr./Ms. Emelia A., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are happy that you shared your experience on our Hotel review page. We look forward to your next visit. Thank you and have a great day. Best Regards, Management.
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E***a
icon-origin-TRAVELOKA
9,4
/10
Reviewed 2 week(s) ago
The male hotel staff are very humble. The room is clean, the toilet is clean, the AC is cold. The TV is good. The Wi-Fi is good. There's a tall mirror so you can take a full-body look. The room is bright. Drinking water is refillable. There's a KFC and an Indomaret right next to the hotel. I intentionally skipped breakfast because I wanted to eat outside. I stayed here for 2 nights. Alhamdulillah, I'm satisfied. Please always improve the service. Note to the female staff, please be friendlier in serving you.
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Accommodation's Reply
24 Jul 2025
Dear Mr./Ms. E*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad you shared your experience on our Hotel review page. We apologize for the unpleasant moment and not meeting your expectations at our Hotel. We have submitted your review to the relevant department for our internal evaluation to provide better service in the future. We are always waiting for your next arrival. Thank you and have a nice day. Best Regards, Management.
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D***a
icon-origin-TRAVELOKA
9,3
/10
Reviewed 3 week(s) ago
quite pleasant but not soundproof
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Accommodation's Reply
24 Jul 2025
Dear Mr./Ms. D*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are happy that you shared your experience on our Hotel review page. We look forward to your next visit. Thank you and have a great day. Best Regards, Management.
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B***i
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 3 week(s) ago
fast response, good service, strategic location, nice rooms
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Accommodation's Reply
16 Jul 2025
Dear Mr./Ms. B*i, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are happy that you shared your experience on our Hotel review page. We look forward to your next visit. Thank you and have a great day. Best Regards, Management.
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T***a
icon-origin-TRAVELOKA
9,1
/10
Reviewed 3 week(s) ago
It's really good, close to the city, close to places to find food, close to Wizzmie, KFC, Indomaret, close to TP, close to everywhere, close to the city. Highly recommended for those who want to go to Surabaya. The price is also cheap, pocket-friendly.
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Accommodation's Reply
14 Jul 2025
Dear Mr./Ms. T*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are happy that you shared your experience on our Hotel review page. We look forward to your next visit. Thank you and have a great day. Best Regards, Management.
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T***s
icon-origin-TRAVELOKA
8,8
/10
Reviewed 3 week(s) ago
The bathroom towels are really dirty, I ordered 2 rooms and all the towels are dirty 🥲
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Accommodation's Reply
14 Jul 2025
Dear Mr./Ms. T*s, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad you shared your experience on our Hotel review page. We apologize for the unpleasant moment and not meeting your expectations at our Hotel. We have submitted your review to the relevant department for our internal evaluation to provide better service in the future. We are always waiting for your next arrival. Thank you and have a nice day. Best Regards, Management.
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Revy A.
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 3 week(s) ago
for restaurants there should be more variety
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Accommodation's Reply
14 Jul 2025
. Dear Mr./Ms. Revy A., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad you shared your experience on our Hotel review page. We apologize for the unpleasant moment and not meeting your expectations at our Hotel. We have submitted your review to the relevant department for our internal evaluation to provide better service in the future. We are always waiting for your next arrival. Thank you and have a nice day. Best Regards, Management.
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atik s. t.
icon-origin-TRAVELOKA
8,4
/10
Reviewed 3 week(s) ago
everything is okay... only the room is not soundproof because from our room (8th floor) we can hear the sound of furniture sliding like a chair moving, it is very disturbing, this comes from above our room and there is a lot of dust on the night light, and also the towels are no longer suitable for use because they are rough, it seems like it is time to change the towels. PLEASE NOTE
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1 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear Mr./Ms. Atik s. T., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad you shared your experience on our Hotel review page. We apologize for the unpleasant moment and not meeting your expectations at our Hotel. We have submitted your review to the relevant department for our internal evaluation to provide better service in the future. We are always waiting for your next arrival. Thank you and have a nice day. Best Regards, Management.
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