The room is neat and clean, but there is no shampoo or shower gel even though it's 4*. Going up the stairs makes the suitcase difficult to move. Early check-in is not supported, surcharge 250k from 5-6am. The swimming pool is deep, there are no small steps going down, children cannot swim. The phone asked/reminded to check out early, even though the check-out was 30 minutes late at Vinpearl, there was no reminder.