Dear Mr. P***m,
First of all, we would like to sincerely thank you for choosing Lan Rung beach resort as your destination for the National Day holiday on September 2nd. We are very happy to know that you are satisfied with the cleanliness of the resort, the delicious food and the dedication of the staff. These compliments are a great motivation for us to continuously improve our services for our customers.
We have also noted your important comments on issues such as:
Reception area: we will review and arrange a more reasonable check-in/check-out area to bring maximum comfort and convenience to customers.
Regarding the set menu service for the evening on the occasion of the holiday: We are extremely sorry for the inconvenience and shortcomings in preparing this service. The Management Board has worked immediately with the restaurant department to gain profound experience, ensuring that future culinary programs, especially on the occasion of the holiday, will be prepared more thoughtfully and reasonably.
Regarding holiday pricing: We understand your concerns. Holiday pricing is often higher due to increased operating costs and demand. However, we are committed to always striving to provide services and experiences that are worthy of the value you have spent.
Once again, thank you for taking the time to share. We hope to have the opportunity to welcome you on future holidays and provide a more perfect experience.
Wishing you all the best!
Best regards,
Customer Service Manager.
