The Herriott Hotel & Suite

Explore The Herriott Hotel & Suite
8,7
Very Good
From 1.733 reviews
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Cleanliness

8,9

Room Comfort

8,8

Meal

8,2

Location

8,6

Service and Facilites

8,8

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Staff Friendliness (27)
Room Space (27)
Bedroom (27)
Bathroom (23)
Hotel Area (23)
Distance to City Center (22)
Ambiance (22)
Surroundings (18)
Activity Option (18)
Family Friendly (17)
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Traveler Reviews The Herriott Hotel & Suite

Number of reviews per page
20
40
Customer reviews
N***n
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8,5
/10
Reviewed 1 week(s) ago
Facilities aren’t new but basically enough. The pool is small and the sewer is kinda stinky. Not many entertainment activities around.
1 people find it helpful
Huy H. D.
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Staycation
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5,4
/10
Reviewed 2 week(s) ago
Poor service; they charged extra for washing slightly soiled towels. It's not a lot, but if you've booked a room, the hotel should provide service; why should you pay? Meanwhile, the hotel's furnishings and bathroom fixtures are very old and outdated.
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3 people find it helpful
T***h
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Staycation
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6,4
/10
Reviewed 3 week(s) ago
I go to Da Nang many times a year, but this hotel was quite bad compared to the others I booked. The room was supposed to be a king-size bed, but it was actually two beds joined together, making it uncomfortable to lie in the middle. It was a bit noisy, and the air conditioning was too hot. It was okay, though! The bed linens and towels were a bit dirty. I hope the hotel will renovate it to make it better.
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2 people find it helpful
NgLe T. D.
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Leisure
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8,5
/10
Reviewed 4 week(s) ago
The hotel is great, overall quite good for the price.
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4 people find it helpful
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Tran N. T.
icon-origin-TRAVELOKA
6,8
/10
Reviewed 5 week(s) ago
For this price, there wasn't even a tissue box, the air conditioning wasn't cool, and they only provided one key card per room. Overall, it was extremely disappointing. The only redeeming features were a nice view and proximity to the city center.
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10 people find it helpful
Thị T. T. N.
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9,7
/10
Reviewed 5 week(s) ago
I found it beautiful, however, the price was a bit high because I went during the fireworks display. Overall, I would come back a second time; the receptionist was very enthusiastic.
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2 people find it helpful
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PHAM V. H.
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8,5
/10
Reviewed 6 week(s) ago
Clean, and the staff are very friendly.
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6 people find it helpful
Ngô N. T.
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Staycation
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9,1
/10
Reviewed 7 week(s) ago
The location is near the Han River Bridge, close to the city center and also near the beach. The staff are good. There's a delicious noodle soup place nearby.
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3 people find it helpful
T***y
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6,4
/10
Reviewed 7 week(s) ago
The room amenities were outdated, the air conditioning wasn't working properly, the bathroom had a broken shower head, and there were no drinks or food available other than two free bottles of water.
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3 people find it helpful
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XA VAN L.
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Staycation
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9,4
/10
Reviewed 8 week(s) ago
The hotel was nice, with a kitchen and a bathtub. However, I stayed in a double bed which was actually just two mattresses joined together, making it quite uncomfortable to sleep in at night. Otherwise, it was pretty good.
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3 people find it helpful
D***G
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8,5
/10
Reviewed 8 week(s) ago
This is a mid-range hotel, just for temporary accommodation, with affordable prices suitable for those who travel a lot and don't stay in hotels.
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2 people find it helpful
M***h
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Staycation
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6,0
/10
Reviewed 8 week(s) ago
The elevator is faulty and needs replacing. We waited forever for one, and even then, the doors don't close automatically. The interior is old, and the floors are dirty.
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1 people find it helpful
T***m
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6,0
/10
Reviewed 8 week(s) ago
The room wasn't soundproof at all, there was a strong sewage smell from the toilet, the room was old, only the staff were friendly and helpful.
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3 people find it helpful
P***g
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8,5
/10
Reviewed 11 week(s) ago
I had a wonderful experience at this hotel. The rooms were clean, airy, and well-equipped. The staff were friendly, enthusiastic, and always ready to assist guests. The hotel's location is convenient, close to many attractions and restaurants. I am very satisfied with the service here and will definitely return on future trips.
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7 people find it helpful
N***n
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8,2
/10
Reviewed 13 week(s) ago
The room was clean, and the staff were very helpful.
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4 people find it helpful
L***c
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Staycation
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8,5
/10
Reviewed 13 week(s) ago
The staff here are friendly and helpful.
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2 people find it helpful
Nguyen A. L.
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8,5
/10
Reviewed 18 week(s) ago
The staff were enthusiastic, and the rooms were clean.
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13 people find it helpful
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Tran D. T.
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9,4
/10
Reviewed 18 week(s) ago
Rooms 801 and 802 are really nice, everyone! I'll definitely book them again when I travel, they're absolutely amazing.
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14 people find it helpful
N***n
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10,0
/10
Reviewed 20 week(s) ago
The room was decent for the price. Thank you.
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9 people find it helpful
d***o
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Staycation
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7,2
/10
Reviewed 21 week(s) ago
Unlike the room I booked, the view is slightly different from the photos.
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12 people find it helpful
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