RE
Reza E.
6,9
/10
Reviewed 5 day(s) ago
The POP Hotel is located right in front of DP Mall Semarang. I happened to be staying there for two nights and brought a motorcycle. I was yelled at by a security guard as soon as I parked my motorcycle and walked to the front of the mall, thinking I was a guest. They shouldn't have yelled at me; they should have asked me politely whether I was a hotel guest or not without yelling at me. Please teach the security guards at POP Hotel how to be polite to guests, as the hotel faces the mall so they can differentiate between hotel guests and mall visitors.
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Accommodation's Reply
13 Nov 2026
Hello Mr./Ms. Reza, warm greetings from POP! Hotel Pemuda Semarang. Thank you for taking the time to share your experience staying at POP! Hotel Pemuda Semarang. We will share your feedback with our entire team so that we can continue to improve our services for all our guests. Customer satisfaction is our top priority. Thank you for your feedback. We apologize for the incident and will train our team to prevent such incidents in the future. We hope that POP! Hotel Pemuda Semarang will remain your choice of accommodation when you return to Semarang again. Sincerely, Aprij Susanto, Operations Manager
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