Dear Sir/Madam , Thank you for taking the time to tell us about your experience at lbis Amazing Hotel Lubuklinggau. We regret that your experince did not meet your expectations, please allow us to express our sincerest apologies. At Amazing Hotel Lubuklinggau, we stive to provide better service to every guest. Therefore , your feedback is very important to us. We assure you that we have taken action to address and prevent future issues from recurring. We appreciate you sharing your concerns with opportunity to serve you better in the near future. Sincerely, Management Hotel.