8.2
Very Good
From 379 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.2

Meal

8.0

Location

8.3

Service and Facilites

8.3

People often mention about Budget Hotel By The Harbour
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Accessibility (5)
Staff Friendliness (5)
Ambiance (5)
Distance to City Center (4)
Surroundings (3)
Wifi (3)
Activity Option (3)
Check-in/out Time (3)
Soundproof (3)
Bedroom (3)
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Traveler Reviews Budget Hotel By The Harbour

Number of reviews per page
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40
Customer reviews
D***a
icon-origin-TRAVELOKA
6.9
/10
Reviewed 18 week(s) ago
Please pay attention to the TV signal. The second time I stayed here, I couldn't watch because the TV had no signal.
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Accommodation's Reply
07 Jan 2025
Sorry for the inconvenience during your stay at our Hotel, your input really helps us to be better, for the TV signal there was a problem, but we have fixed it. Hopefully you can stay again at Budget Hotel, thank you for your input :)
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D***a
icon-origin-TRAVELOKA
6.9
/10
Reviewed 18 week(s) ago
Staying here is comfortable, clean and close to the city but unfortunately I was disappointed that the TV had no signal and couldn't watch. It's been the same situation twice. Hopefully, more attention can be paid to the TV signal. Thank you
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I***m
icon-origin-TRAVELOKA
8.2
/10
Reviewed 19 week(s) ago
Everything is okay. And fun.
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I***m
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 19 week(s) ago
Hopefully I can stay again. But give me a discount. Hehehe
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2 people find it helpful
yuyun
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Nice room, cool AC, clean bathroom. Strategic location
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D***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 20 week(s) ago
friendly staff, very helpful when checking in, the room is quite spacious
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1 people find it helpful
Yola A.
icon-Medical
Medical
icon-origin-TRAVELOKA
7.2
/10
Reviewed 29 week(s) ago
Very not recommended, please I do not take your small towel. Before you prepare the room, check again, there is only 1 small towel. Don't think I took it. I don't accept it. Please eat my 50 thousand cash money that was deducted.
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4 people find it helpful
Accommodation's Reply
29 Oct 2024
Good morning, thank you for staying at our hotel, and I pray that you are in good health. I apologize in advance, for the lack of items in the room we have checked before we sell the room, so there may be a misunderstanding between the hotel and the guest. For small towels we always provide 2 pieces/room, if you agree, the cost of the towels is included in the cost of loss. For that, I from the hotel apologize for the inconvenience. Thank you.
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R***d
icon-origin-TRAVELOKA
8.7
/10
Reviewed 37 week(s) ago
overall staying here is a bit less, for the price of 250, breakfast is not provided, smoking is not allowed etc
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1 people find it helpful
Rama S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 48 week(s) ago
Comfortable, very clean and good.
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1 people find it helpful
V***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 49 week(s) ago
The room is quite nice. But the AC is not cold enough.
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Accommodation's Reply
01 Jun 2024
Good afternoon sir/madam. Thank you for staying at our hotel, we apologize for the inconvenience. For the AC, maybe the temperature setting on the AC remote is not completely cold. But we will still check again for the AC. We hope that you will be willing to come back to stay at our hotel again.
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W***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 60 week(s) ago
It's all good, clean and comfortable.
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3 people find it helpful
Accommodation's Reply
04 Apr 2024
Thank you for choosing our hotel to relax and unwind. Hope to see you again :)
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A***I
icon-origin-TRAVELOKA
8.2
/10
Reviewed 60 week(s) ago
It was a bit difficult for me to find the address, but I finally found it. The receptionist was very friendly, the hotel was clean, nice and affordable.
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1 people find it helpful
Accommodation's Reply
04 Apr 2024
Thank you sir/madam for reviewing our hotel, we are happy to accept input or criticism from you. Hopefully we'll meet again another time. :).
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Ati A. P. P. R.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 73 week(s) ago
Kamarnya kecil. Langit-langit banyak bekas rembesan air, tapi gak bocor
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Accommodation's Reply
11 Jan 2024
Good afternoon Mom. Thank you for staying at our hotel, and thank you for the advice. I hope mom is always healthy....
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Eko D. S.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 91 week(s) ago
The room was dirty, there were stains on the pillows and mattress, and they were told to pay 200k for property damage, because someone didn't take the photo, they ended up paying 150k. It's not a money problem, but a burden problem to other parties. The fine feels like a 5-star hotel. If you want to stay overnight, please take photos of all sides of the room, so we don't get affected. Prioritizing revenue rather than customer satisfaction.
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3 people find it helpful
Accommodation's Reply
21 Aug 2023
Hello, Good Afternoon Sir/Madam. Hopefully in good health. Previously, thank you for staying at our hotel, and apologize for the inconvenience you had while staying at our hotel. We'll help explain again, sir/madam, for lost and breakage, it's the responsibility of the guest staying overnight at that time. Because before we sell the room, it's hard for us to check first whether the room is suitable for sale or not. So for that, if you are not pleased, we apologize for the inconvenience. Thank You. I hope you are always healthy. :)
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richad s.
icon-origin-TRAVELOKA
6.3
/10
Reviewed 95 week(s) ago
Fast check in process, good location, room is quite clean. Got a room with a balcony, but the door couldn't be opened. The air conditioner is noisy in the middle of the night. TV broadcasts are not clear.
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2 people find it helpful
Accommodation's Reply
28 Jul 2023
Hello, Good Afternoon Sir/Madam. Hopefully in good health. Previously, thank you for staying at our hotel, and apologize for the inconvenience you had while staying at our hotel.
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Rocky F.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 102 week(s) ago
Very nice and comfortable and the AC is good.
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Catur
icon-origin-TRAVELOKA
8.8
/10
Reviewed 119 week(s) ago
Thank you budget hotel Padang. Hopefully you can come back to stay here.
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4 people find it helpful
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Roni K.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 147 week(s) ago
The room is quite large and the bed is comfortable with no noise from outside.
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1 people find it helpful
Fajri i.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 163 week(s) ago
It's really good.
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1 people find it helpful
MONOLOG I.
icon-origin-TRAVELOKA
4.8
/10
Reviewed 166 week(s) ago
Didn't match the order, what was ordered didn't have a bathroom door, the receptionist was not friendly, was transferred to a non-smoking room instead he was accused of smoking in the room and charged 100k, at first the cigarette ashes were said to have been thrown away, ehh suddenly it said it was there, already in take it back, the point is not satisfied and unfriendly, the smoking period in the room is charged 500k, 2 stars pretend to be 4 stars next time if the room is not available don't make it available, this doesn't come until the hotel says room 1 stays even though check in is at 2 you're very disappointed.
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6 people find it helpful
Accommodation's Reply
11 Mar 2022
Good morning. I hope you are always healthy. First of all, we would like to thank you for staying at our hotel. Regarding your complaint, please convey that we really accept it. First of all, we sincerely apologize for the inconvenience and satisfaction you have with our hotel services. However, we from the hotel have done our best to serve you, including other guests, very well and correctly in accordance with the applicable SOP. And what you receive is not as described. The rules and conditions that we apply are in accordance with the SOP that applies to our company. Before registering, we recommend that you read the rules again before checking in. Once again we apologize for the inconvenience and we thank you. I hope you are always healthy :)
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Number of reviews per page
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