we booked 2 rooms for 3 nights from 3 months ahead. we requested connecting rooms because it's a family holiday with a toddler and 2 senior citizens. the voucher noted that they have connecting rooms upon request. but, when we checked in, they ask extra 500 Baht per night for connecting rooms, which not mentioned in the voucher or in their profile. they also provided us rooms without water heater. we already mentioned that we travel with a toddler, which requires hot water for milk. it's so inconvenient to get hot water to another floor while we cannot look for our children. they ask us to left our children alone in the room while we are getting for hot water from another floor. so crazy. in the end of our stay, they shooed us out from the premises, while in the beginning they noticed that it is possible to have late check out until 2pm. I will never stay in this crazy hotel.